Pam Reeber is a goal-oriented professional with over 15 years of experience in customer service, project management, consultation, and implementation. She currently works as a Technical Support Analyst II at Rutherford and Associates where she conducts training, consultation, and implementation for customers. Previously, she held roles in technical support and POS systems coordination at other companies. Pam Reeber is seeking new opportunities that leverage her skills in customer service, team leadership, communication, critical thinking, and adapting to new technology.

1. PAM REEBER
3432 Harvestway Court Hamilton MI. 49419
Pam_Reeber@yahoo.com | 616-312-7438
OBJECTIVE A goal-oriented professional backed by over 15 years of broad-
based customer service experience with emphasis in project
management, consultation, and implementation
SKILLS & ABILITIES  Experienced team leader with the ability to motivate, influence
and manage functional teams
 Strong verbal, written, and professional communication skills
 Decision making, critical thinking, planning, organizing,
prioritization skills
 Expert in broad-based customer service specializing in,
consultation and implementation
 Highly self-motivated, fast pasted learner, rapidly adapts to new
technology and surroundings
EXPERIENCE Technical Support Analyst II at Rutherford and Associates
September 2015-Current
 Conduct web, in-office, and on-site training, consultation and
implementation for new and existing customer with emphasis in EDI,
Receivables, Payables and Reporting
 Create, modify, and analyze detailed analytical reports
 Deliver support to existing customers by investigating and resolving
application errors, data discrepancies, consulting, and training
opportunities
 Mentor tier one Application Support Analysts on how to handle various
support issues
Technical Support Analyst I at Rutherford and Associates
September 2014 - 2015 (1 year)
 Work with Functional Area Support Analysts to identify and propose
low-impact application changes and enhancements and liaise with
customers on requirements gathering, updates, and user acceptance
testing
 Conduct web, in-office, and on-site trainings for new and existing
customers
 Assist Project Managers and Project Leads with the implementation of
new customers through report creation, trainings, SOP creations, and
on-site support
 Handle initial support requests from customers via phone and e-mail

2. PAGE 2
POS systems Coordinator at Logan's Roadhouse
August 2010 - August 2014 (4 years)
 Managed, scheduled, planned, coordinated, and deployed software and
hardware upgrades for over 230 restaurants.
 Maintained and supervised the shipping, receiving and repairs for
hardware for all 230 restaurants
 Maintained parts and hardware inventory, always staying within
budget
 Technical troubleshooting within a corporate environment as well as
the supporting the team members in the field.
 Data recovery, and replaced hardware as needed
Point of Sale Support Specialist at Logan's Roadhouse
August 2007 - August 2010 (3 years)
 Support desk, trouble shoot and resolve issues quickly and efficiently
for all restaurants in regards to both software and hardware.
( Microsoft office, outlook, windows XP, Server 2003, Servers, PC’s,
Point of Sale, printers, network equipment.)
Operations Hourly Manager, Corporate Trainer, at Logan's
Roadhouse
August 2002 - August 2007 (5 years)
Hourly Manager (4yrs)
 Managed front and back house operations and employees for a high
volume restaurant
 Directed efficient guest flow through shift management, scheduling of
staff
 Including kitchen staff, servers, host/hostesses and bartenders
 Coached and Motivated team members to insure guest satisfaction
Corporate Trainer (7yrs)
 In charge of teaching the necessary skills and instilling the values and
knowledge needed for new employees to be successful.
EDUCATION GRAND VALLEY STATE UNIVERSITY
Marine Biology, 2003 – 2005
REFERENCES *** References available upon request ***