1. REFERENCES AVAILABLE UPON REQUEST
GERMAINE WINDLEY
249 Grafton Street • Brooklyn, NY 11212 • (347) 849 – 5609 • Gwindley32@gmail.com
OBJECTIVE
Looking to use my expertise and years of experience to, further advance my career within the Administrative industry.
Positive and motivated individual with great work ethics along with, a proven background of success as a Customer
Service Representative with various companies.
PROFESSIONAL EXPERIENCE
IMPARK INC, New York, NY 02/2015 to Present
Valet/Parking Attendant
Perform valet duties and park vehicle in open spots.
Take tickets from waiting patron and park or retrieve vehicles.
Manipulate vehicles to take advantage of all spaces.
Collect fees from patrons wishing to park in garage.
MICHAEL’S INC, New York, NY 04/2014 to
07/2015
Customer Services Representative
Responsible for meeting and greeting customers on a daily basis.
Recommended company products and offered different suggestions to customers.
Listened courteously to caller needs to ensure a positive customer experience.
Packed out inventory and restocked the products and performed various maintenance tasks throughout the
store.
HOME DEPOT, Brooklyn, NY 01/2011 to 11/2013
Customer Services Representative
Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order
completion
Memorized the company’s product offerings, contributed to a 15% sales increase for the quarter by
communicating product benefits and providing excellent service
Recommended solutions within customer budgets and proactively followed up with all leads
Listened attentively to caller needs to ensure a positive customer experience.
PRO PARK AMERICA, New York, NY 01/2008 to
12/2010
Valet/Shuttle Driver
Direct patrons parking and pulling vehicles in professional and careful manner.
Assist customers with any problems immediately and be able to answer any questions specific to facility, hours of
operations, general building tenant information, and nearby amenities.
Met with other team managers and discussed possible improvements in customer service and company’s products.
Participated extensively in comprehensive training to assist with customer purchases, utilizing learned skills to
provide product assistance, billing inquiries resolution, and related troubleshooting.
WAL-MART, INC., Chicopee, MA 10/2002 to 09/2007
Accountant Associate/Department Supervisor
Managed daily operations of freight and sales team of the electronics department.
Marketed and sold electronics and computer hardware and accessories.
Directly supervised a staff of 12 associates, interviewed and trained new associates.
Accurately entered order information, including updating of customer accounts.
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EDUCATION
DEAN TECHNICAL HIGH SCHOOL, Holyoke, High School Diploma