Germaine Windley is seeking an administrative position utilizing over 15 years of customer service and operations experience. She has held roles as a valet attendant, customer service representative, department supervisor, and accountant associate at companies including Impark, Michael's, Home Depot, Pro Park America, and Wal-Mart. Windley has a proven track record of excellent customer service, sales increases, and managing daily operations teams. She is motivated, hard-working, and aims to further advance her career within the administrative industry.

1. REFERENCES AVAILABLE UPON REQUEST
GERMAINE WINDLEY
249 Grafton Street • Brooklyn, NY 11212 • (347) 849 – 5609 • Gwindley32@gmail.com
OBJECTIVE
Looking to use my expertise and years of experience to, further advance my career within the Administrative industry.
Positive and motivated individual with great work ethics along with, a proven background of success as a Customer
Service Representative with various companies.
PROFESSIONAL EXPERIENCE
IMPARK INC, New York, NY 02/2015 to Present
Valet/Parking Attendant
 Perform valet duties and park vehicle in open spots.
 Take tickets from waiting patron and park or retrieve vehicles.
 Manipulate vehicles to take advantage of all spaces.
 Collect fees from patrons wishing to park in garage.
MICHAEL’S INC, New York, NY 04/2014 to
07/2015
Customer Services Representative
 Responsible for meeting and greeting customers on a daily basis.
 Recommended company products and offered different suggestions to customers.
 Listened courteously to caller needs to ensure a positive customer experience.
 Packed out inventory and restocked the products and performed various maintenance tasks throughout the
store.
HOME DEPOT, Brooklyn, NY 01/2011 to 11/2013
Customer Services Representative
 Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order
completion
 Memorized the company’s product offerings, contributed to a 15% sales increase for the quarter by
communicating product benefits and providing excellent service
 Recommended solutions within customer budgets and proactively followed up with all leads
 Listened attentively to caller needs to ensure a positive customer experience.
PRO PARK AMERICA, New York, NY 01/2008 to
12/2010
Valet/Shuttle Driver
 Direct patrons parking and pulling vehicles in professional and careful manner.
 Assist customers with any problems immediately and be able to answer any questions specific to facility, hours of
operations, general building tenant information, and nearby amenities.
 Met with other team managers and discussed possible improvements in customer service and company’s products.
 Participated extensively in comprehensive training to assist with customer purchases, utilizing learned skills to
provide product assistance, billing inquiries resolution, and related troubleshooting.
WAL-MART, INC., Chicopee, MA 10/2002 to 09/2007
Accountant Associate/Department Supervisor
 Managed daily operations of freight and sales team of the electronics department.
 Marketed and sold electronics and computer hardware and accessories.
 Directly supervised a staff of 12 associates, interviewed and trained new associates.
 Accurately entered order information, including updating of customer accounts.
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EDUCATION
DEAN TECHNICAL HIGH SCHOOL, Holyoke, High School Diploma