1. ASHLEYHALE
Customer Service Representative
5741 Wellborn Oaks Ct,
Lithonia, GA 30058
(347) 391-0098
AshleyTHale@yahoo.com
P R O F E S S I O N A L T H A T W O R K S W E L L U N D E R P R E S S U R E I N A F A S T
P A C E D E N I V I R O M E N T . W O R K S I N D E C E N T L Y W I T H M I N I M A L
S U P E R V I S I O N A N D I N T E R A C T S W I T H P E O P L E F R O M D I V E R S E
B A C K G R O U N D S .
SKILLS
Data Entry
Call Screening
Troubleshooting
Customer Service
Leadership
Organization
Time Management
Technical Support
Retail
45 WPM
EDUCATION
Washington Irving
Educational Center |
Schenectady, NY
July 2009
GED
HELP DESK SPECIALIST
Concentrix | Norcross, GA 30047
July 2014 – May 2016
Provided customer support to clients via
phone, email or web channels. Learned and
became knowledgeable of client’s products
or services. Accurately logged all interactions
via established business process and tools.
Provided prompt, reliable, and accurate
information to customers while adjusting to
the pace of the caller. Demonstrated ability
to identify solutions based on established
processes and procedures.
CASHIER
Walmart | Glenville, NY 12302
March 2008 – July 2009
Greet customers as they arrive at Walmart
and ensure that they are being serviced by a
customer service representative. Conduct
financial transactions using cash registers by
taking cash in exchange of items sold. Scan
merchandise to determine prices and provide
customers with information on what needs to
be paid.