1. Michelle Johnson
3557 Londonville Ln
Raleigh NC 27604
Mickyj70@yahoo.com
(919) 437-7534 (cell)
OBJECTIVE
To obtain a position with a company where I can utilize my current skills as well as acquire future
knowledge.
EDUCATION
Strayer University 2009 Raleigh, NC
Masters of Health Service Administration
Saint Augustine’s College 1993 Raleigh NC
Bachelor of Science-Office Administration
SKILLS
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
Ability to efficiently multi-task
Strong interpersonal skills, pleasant and professional phone demeanor
Outlook
Share points.
Proficient in Data Entry (8891 keystrokes)
SAP (PAGAND PCC systems)
WORK EXPERIENCE
Jan-2-16- Present
John Deere Cary, NC
Data Management Specialist
 Council John Deere dealers regarding the White Glove process.
 Handle inbound calls from Lowes,Home Depot associates assisting them with Mass Channel
processing, procedures, promotions, dealer’s program incentives and check purchase order status.
 Negotiate travel fees with John Deere regarding delivering Home Depot.com orders.
 Make outbound calls to dealers coordinating delivery and schedule to customer’s s regarding their
purchase.

2.  Look up parts in JD catalog using model numbers.
 Assist Home Depot and Lowes associate with ordering John Deere parts.
 Utilize share drive to updated Home Depot.com orders on spreadsheet
 Perform customer services duties
 Perform data entry duties
 Handle calls in a timing manner
 Process Home Depot.com orders into system
 Run Deliveries to the John Deere Factory
 Assist accounting with debit/credit invoices
 Utilize SAP program to look up orders, serial numbers, and customer’s information and dealer
accounts.
 Log all calls into CRM website inserting notes, dealer and store information, send and receive emails
and look up addresses.
 Update HD.com D series and Ztracks orders daily
 Trouble shoot delinquent Home Depot and Lowes orders daily
 Ability to cancelorders
 Ability to handle
 Assist Home Depot and Lowes associates with any questions regarding John Deere mowers
 Update the HomeDepot.com customer contact list daily
 Update HomeDepot.com inventory daily
 Ability to navigate through multiple computer applications with speed and accuracy.
 Excellent telephone manner and listening skills.
 Ability to work in a team environment
 Knowledge regarding Home Depot and Lowes promotions
 The ability to work under pressure
 Ability to pay attention to detail and multi-tasking ability.
 Self-motivation to work under my own initiative
 Perform data entry duties
 Perform debit and credits to dealer accounts.
 Update Home Depot delinquent orders
 Fixed the delinquent orders
 Update unavailable products into website
Sept 2010-Oct 2015
Anfield Inc. (Hewitt Packard) Raleigh NC
Business Coordinator
 Coordinator training classes
 Monitored training classes using excelspreadsheets
 Managed learners enrollment

3.  Handle inbound and outbound calls
 Responsible for planning, ordering and scheduling training classes for HP business partners
 Managed excel spreadsheet to keep track of the courses
 Submitted courses into POST and SABA/Grow@hp website to research course details
 Maintain open communication with business partners, vendors instructors and students to confirm
class details
 Utilized Microsoft outlook daily
 Join conference calls daily logging into Virtual room
 Registered learners for training courses daily
 Perform data entry duties
 Sent course logistics to the learners
 Managed courses attendance for each course.
 Responsible for making sure learners can log into class
 Managed Share Point daily updating orders.
 Obtained approval from business partners regarding budget for the classes.
 Problem solving daily to make sure classes are handle properly.
May 2009-March 2010
SC Data/EDS Raleigh NC
Clerk/Coder
 Keyed post treatment claims into computer
 Handle inbound and outbound calls
 Keyed Medicaid claims for approval
 Prepare orthodontics for pre-approval dental work.
 Enter patients approve Medicaid claims into system for billing
 Open incoming teeth models for orthodontics approval
 Wrapped and boxed up teeth models after orthodontics approval claims
 Used proper coding for Medicaid billings
 File and collate billing claims
 Kept record of all Medicaid claims pre approval
 Open, sorted and stamped incoming mail
 Performed customer services responsibilities
 Assist customers with Medicaid billing questions.
September 2003-January 2009
SC Data/GlaxoSmithKline Raleigh NC
Data Entry/ Document Management Specialist
 Keyed medical records into computer
 Verified medical records
 Audit medical records

4.  Maintain 0% error rate
 Archived and retrieved protocols
 Filed protocols
 Scanned protocols
 Assisted with submission work
 Assisted Data Scientist with assignments
 Maintain a record of protocols archived
 Utilize excelspreadsheets
 Boxed and delivered claims to appropriate departments
 Retrieval of all medical records information in accordance with established procedures
 Managed medical records file room
 Sort and classify coded material for filing
 Created files according to specific system
 Maintain log in database to track and retrieve information
 Coordinate work flow through assignment of tasks and establishment of procedures
 Performed generaloffice duties
September 2000-June 2003
Healthcare Business Resources Durham NC
Patient Registration Clerk
 Keyed insurance claims into computer system daily
 Handled inbound and outbound calls
 Updated insurance information as needed
 Verified workers compensation claims
 Maintain 0% error rate
 Batched claims daily
 Handle incoming and outgoing calls daily
 Knowledge of diagnosis codes.
 Verified policy holder’s information.
REFERENCES
Available upon request