The document is a resume for Kimberley Soderback-Jones seeking a Customer Service Analyst position. It outlines her contact information, objective, highlights of qualifications including over 10 years of office administration experience and proficiency in various software. Her experience includes six years in management level support and client liaison. She also has project management experience and skills in supervision, customer service, working independently and on teams. Her resume details her employment history in various contract and permanent positions and education including business coursework.
1. Kimberley Soderback-Jones
6300 SW 188th Ct Apt 51
Aloha, Oregon 97007
(971) 470-4322
ksoderbackjones@yahoo.com
OBJECTIVE
To obtain a Customer Service Analyst position
HIGHLIGHTS OF QUALIFICATIONS
Six years of management level support and client liaison
Ten years of office-related administration experience, including
management level support and client liaison
Project management experience
Proficient in MS Word, Excel, Outlook, Publisher, Visio and
Davox Dialing System
Skilled supervisor; able to motivate and handle conflict
A proven commitment to quality customer service
Able to effectively work independently or in a team environment
Strong sense of responsibility and work ethics
RELATED SKILLS AND EXPERIENCE
Management/SupervisorySkills
Provided direct supervision to15 employees in an inbound/outbound call center
Prepared weekly/monthly quality control and call volume reports
Counseled employee performance; conducted annual reviews
Developed and implemented projects and new procedures
Trained new employees for current positions and processes
Successfully completed company-wide system conversion and testing
General Office/ Customer Relations Skills
Accepted direction well with a strong focus on accomplishing goals
Demonstrated excellent problem solving abilities in all levels of customer and business relations
Maintained a professional attitude while dealing with internal and external customers
Worked well with people as a strong team player; demonstrated cooperative skills
Expanded existing business relationships; developed and maintained exceptional rapport
EMPLOYMENT HISTORY
Contract Worker in Billing
Contract Worker in Mortgages
Instructional Assistant
Office Manager
Volunteer Art Literacy Teacher
Express Pros/ Dat Solutions
Areotek/Seterus Inc.
Beaverton School District
Farmers Insurance – The Gregory Agency
Kinnaman Elementary, Beaverton, OR
11/15 – 04/16
11/14 – 03/15
09/12 – 06/14
06/10 – 05/11
09/09 – 05/10
Contract Worker in Banking Wells Fargo/Randstad, Beaverton, OR 11/08 – 03/09
Contract Worker in Banking Wilshire/Arrive, Beaverton, OR 10/07 – 10/08
Debt Collector Genesis Financial Solutions, Beaverton, OR 06/05 – 05/06
Business Consulting Analyst Household Credit Services, Tigard, OR 08/95 – 12/01
EDUCATION
2. Business Coursework – Kinetic Technology Solutions, 1997 - 2000
High School Diploma – Vernonia High School 1990