Joshann Samuel is seeking a position that utilizes their 20+ years of experience in customer service, project management, and operations leadership. They have a proven track record of effectively managing teams, solving complex problems, and improving processes across various industries including hospitality, transportation, construction, and technology. Joshann Samuel has extensive skills in people management, communication, budgeting, and using software such as Microsoft Office, SQL, and Citrix.

1. JOSHANN SAMUEL
(404) 374-9352
Joleinc66@netzero.com
Professional, socialand culturally adept individual, w ho providesexceptional organizationalcustomer service skills. Team building
and communication skills w ith the ability to w orkindependently or as a team player. When provided w ith a forumI share my ideas, to
enhance the company’s goals. I am adept at solving complex issues; and I am bringing my hardw orking and determined attitude to your
company. I am w illing to accept challenging tasks, apply my exemplary w orkethics and approach everytaskwith 110% attitude.
Core Knowledge & SkillsAreas:
Detailed Oriented
Quality Focused
Proficient Problem Solver
Managerial skills
Exceptional people skills
SQL experience
CITRIX
PeopleSoft
Organized
Diverse in PC and Mac Know ledge
Event Planning
PROFESSIONAL EXPERIENCE
Crowne Plaza Midtown– 590 Grille Atlanta, GA
Restaurant Supervisor 2013-2015
 Manage a large staff, including but not limited to Hostess, Cooks, Servers, Bussers, etc.
 Effectively evaluate historical trends to schedule hotel staff for premium guest service and minimal budget
overage.
 Foster a teamw ork/open-door environment conducive to positive dialogue across the organization.
 Evaluate and interview employees to construct an accurate picture of the duties and skills required for each position.
 Corporately recognized as the driving force behind the branch's employee-retention rate of 89% w ithin an industry w here high turnover
is standard.
 Maintain professionalismand exhibit a positive persona inside of the restaurant w hile resolving issuesthat arise
w ith visiting guests, including comping stays, meals, etc.
 Utilize extensive restaurant marketing experience to plan and execute hotel parties and events.
Airserv Corp Atlanta, GA
Customer Service Team Lead 2012-2013
 Provided exceptional customer service to disabled, and elderly, w hile providing them w ith w heelchair services for Delta Airlines.
 Entrusted w ith the task of assisting w ith unaccompanied minors, getting them to and from their flights w hile on a strict schedule.
 Effectively communicated w ith disabled, mentally impaired, and speech impaired clients w hile making them feel at ease being in my
care.
Alorica Inc. Atlanta, GA
Team Lead 2011-2013
 Utilized Microsoft Word, Excel, and Outlook daily as I focused on data analysis w hich ensured operations w ere measured, managed
and optimized to meet business goals and reduce costs, increase revenue and improve efficiency.
 Assisted agents with questions fromexternalclient calls. Resolved escalated calls, using de-escalation strategies to calm customers.
 Held w eekly “Health Check” meetings w ith the agents to ensure goals w ere obtained, and to brainstormplans that w illhelp those goals
become obtainable.
 Responsible for coordinating training sessions on new products, customer service expectations and new marketing programs.
 Assisted in the hiring and firing process for floor personnel.
Goodwill of North GA Atlanta, GA
On The Job Training ConstructionManagement 2009-2011
 Contract Assistant Administrator to the project manager as w ellas the superintendent, I assisted w ith allthe aspects and details of the
construction contracts and projects from inception to completion.
 Planed, organized, and staffed electrical and/or specialty systems construction projects. Ensured that projects w ere completed
profitably, in a timely manner, and according to customer expectations.
 Visited jobsites and interacted w ith crew, customers, foreman, and general contractors to ensure proper job progress and to support
and encourage safe behavior. Also coordinated and lead training sessions for all new hires.
 Review ed outgoing estimates w ith Estimating Department to ensure accuracy.
 Contacts vendors to obtain materials for construction projects.
 Worked w ith DOT group w ith heavy machine maintenance and construction management.
 Flagged moving traffic at construction sites, in highly populated areas.
JanMar Fashions Atlanta, GA
Designer andOwner 2008-current
 Sketch and drape my ideas on a canvas before sew ing.
 Make patterns from toile or muslin.
 Create original garments for clients as w ell as design fashion trends. Create for men and w omen for mass markets.
 Plan and produce Haute Couture fashion shows that focuson giving backto the community w ith a local staff of Make-Up Artists,
Photographers, Servers, Hairstylist, and DJ’s.

2. Colonial Pipeline Atlanta, GA
Project Coordinator 2006-2008
 Managed Technical Support queue for Tier 1 and Tier 2 engineers w ith the primary emphasis on resolving their overflow caseloads.
 Slashed call volume in half, and produced an 80% reduction in call w ait times; from 30 minutes to 5 minutes.
 Worked on the fixed asset projects to organize closing statements into an electronic file system.
 Responsible for Online training and post w ork login. Additionally, managed pre-w ork and post-w ork completion.
 Tracked required attendance and ensured end-user access to required systems.
 Scheduled duties and timeframes for technicians and imputing compensation rates.
 Responsible for Budget and Expense tracking.
Motorola Ft. Worth, TX
Project Auditor 2005-2006
 Created reports of the daily activities for the running product lines throughout the w arehouse.
 Audited various departments of the w arehouse for accuracy, and productivity.
 Created spreadsheets in Excel, tracked and counted customer returns in the database.
 Coordinated sales floor personnel schedules, and adjusted for changes in staff due to emergencies or call outs.
 Facilitated training sessions on new products.
 Assisted w ith hiring and firing all sales floor personnel.
Georgia Technology Authority Atlanta, GA
Project Admin 1999-2005
 Assisted customers via telephone, online chat, email and person to person w ith routers and circuits.
 Provided Learning Management System support including end user login and general support.
 Managed w eekly/monthly reporting on Sales Training and new hire onboarding metrics.
 Managed project office in preparing annual training plans, w hile running w eekly reports for production managers.
 Used Outlook, Excel and Word to complete my daily tasks.
 Coordinated projects, and scheduled travel arrangements for managers.
 Provided research information tools for Department of Administrative business.
 Assisted Project Managers in Y2K project planning.
Georgia Technology Authority Atlanta, GA
HR Generalist 1998-1999
 Responsible for HR Department Start-up, Employment Law , FMLA/ADA/EEO/WC, Organizational Development,
and HR Policies & Procedures.
 Structured and implemented programs and policies in the areas of Orientation & On-Boarding, Training & Development,
Performance Management, compensation structures, and benefits packagesand incentives.
 Held New Hire Follow up Seminars.
Georgia Technology Authority Atlanta, GA
Help Desk Technician 1997-1998
 Assisted callers w ith Tier 1 and Tier 2 technical questions and case management.
 Triaged telephone calls to the appropriate personnel. Triaged tickets, and scrubbed incoming tickets created online by
customers or incoming calls prior to assigning to Engineer.
 Recorded and updated the database in Lotus Notes application.
 Kept statistical reports on daily, monthly and annual procedures.
 Interacted w ith both team leaders and technicians to accomplish tasks on deadline.
 Slashed call volume in half, changed w ait times from 30 minutes to 15 minutes.
PROFESSIONAL EDEVELOPMENT
The Youth Training and Employment PartnershipProgramme(YTEPP) Trinidad W.I.
Small BusinessCatering 1985-1986
South East Port of Spain Trinidad W.I.
o Major: Principles of Business 1977-1985
o Minor: English