Miranda Nunnery has over 5 years of experience in customer service, management, and clerical roles. She is proficient in Microsoft Office, QuickBooks, and Excel. Currently, she works as the General Manager of a Dunkin Donuts location in Shreveport, Louisiana, where she manages daily operations and finances. Prior experience includes roles as Assistant Manager, Office Manager, Client Service Specialist, and Crew Trainer. Miranda is working towards her Associate's Degree at Bossier Parish Community College.

1. Miranda Renee Nunnery
Shreveport, Louisiana
(318) 455-3029
mrn.112090@gmail.com
Professional Summary
I am an organized, ambitious, and hardworking professional with years of experience in
customer service, clerical work, and management. I am proficient in Excel, Word and
QuickBooks. I have years of proven leadership in various roles.
Skills
QuickBooks Pro 2015 Microsoft Office 2007-2016
Customer Service Budgeting
Time and money management Leadership and team building
Training Scheduling
Experience
General Manager - Dunkin Donuts [Shreveport, LA]
08/2016-present
Managed a very fast paced restaurant. Maintained records of day to day sales reports as
well as analyzing food and labor costs accordingly; monetary transactions such as daily
bank deposits; scheduled employees to meet labor and shift demands; inventory control; .
issued purchase orders for food within parameters of weekly food cost budget; ensured
red book procedures were followed daily (temp logs, mandatory building checks,
sanitation, etc.)
Assistant Manager - BlueSouthern Comfort Food [Shreveport, LA]
04/2016-08/2016
Managing all functions at a high volume, growing restaurant. Presented new ideas to
owner and improve the customer experience. Handled end of day sales balancing, as well
as individual waitress sales reports. Ensured restaurant was clean and able to pass health
inspection each night. Assisted customers with any service or quality issues.
Office Manager – American Appliance [Bossier City, LA]
12/2014-07/2016; 8/2013-7/2014

2. Office duties included operating a multi-line phone system, scheduling appointments and
dispatching appointments for appliance repair. Assist customers in locating appropriate
parts for appliances which sometimes took hours of research. Maintained a positive
relationship with customers and worked with the owners in order to achieve their goals in
customer satisfaction. Received and placed shipment orders as well as maintaining and
tracking inventory and pricing using Excel. Created a filing system in which to ease the
finding of old paperwork.
Client Service Specialist – Goodwill Industries [Shreveport, LA]
7/2014-12/2014
Responsibilities included assisting clients seeking employment. This position was unique
in that we assisted individuals who have difficulties finding positions due to health
reasons, criminal history, etc. The position required to keep in contact with clients and
update them on possible employment opportunities and refer them to Louisiana
Rehabilitation Services when necessary.
Crew Trainer- Sonic Drive-In [Bossier City,LA]
11/2012-9/2013
Responsibilities included training employees both new and old on POS (point-of-sale
software) , switchboard, fountain, as well as how to positively interact with customers.
Assisted management team in ensuring order accuracy and meeting daily order delivery
times. I acted as a stand in manager when the manager on duty was not available.
Education
Bossier Parish Community 2014-Present
Courses emphasized in social sciences