Andre C. Gatlin is seeking a position that allows him to utilize his interpersonal skills and experience. He has a Bachelor's degree in General Studies from Louisiana State University-Shreveport. His experience includes roles in customer service, administrative assistance, vehicle services, and inventory management. He has skills in maintaining high customer service standards, attention to detail, written and verbal communication, and Microsoft Office programs. His most recent role is as a Service Specialist at IST Management Services where he delivers packages and performs administrative tasks.
Customer service representative with national call center experience. Uses flexability, motivation, and prioritization skills to analyze and resolve a high volume of inquiries.
Customer service representative with national call center experience. Uses flexability, motivation, and prioritization skills to analyze and resolve a high volume of inquiries.
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Nuestra intención con la elaboración de esta Unidad, es proponer sugerencias a los docentes para el desarrollo de actividades de aprendizaje que promuevan la construcción de competencias, invitando a los estudiantes a entrar en contacto con fenómenos de salud, analizar los resultados de sus acciones y construir saberes.
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I have worked within the Operations Management and Customer/Client Service industries for over 10 years and have acquired skills in a variety of areas including high pressure problem solving, process implementation/ improvement, strategic planning, data analysis and project management. I have exceptional communication skills which enables me to build strong relationships on all professional levels from clients to employees to management.
I have had the great benefit of working for three high paced, continuously growing and changing companies, providing me with a unique perspective on adapting to a constantly altering business environment and technologies.
1. Andre C. Gatlin
2975 N. Ardenwood Drive, Baton Rouge, LA 70805 | (225) 301-5472 | cgatlin30@gmail.com
Objective
Secure a position that will allow me to utilize my interpersonal skills and experience as well
as gain new experiences and knowledge.
Education
Bachelor of General Studies, Applied Science | August 2014
Louisiana State University – Shreveport, Shreveport, LA
Skills & Abilities
Ability to maintain high standards of customer service
Strong workethic and positive attitude
Courteous and professional
Detailed-oriented with strong technicalskills
Ability to learn new conceptsquickly
Strong written and verbal communicationskills
General officeskills
MicrosoftOfficeSuite
Vehicle Inventory Control Database
Work Experience
IST Management Services, Baton Rouge, LA 10/2016 – Present
Service Specialist
Delivers time-sensitive materials and exigent packages
Pick-upand deliver mail, parcels, printing jobs and faxes to customers
Performfaxing, copying,mailing, sorting of mail and filing legal documents in fast-paced
environment
Maintain all logs and reporting documentation
Type correspondence and perform data entry
Performshipping and receiving tasks
Maintain officesupply inventory
Sustain copier equipment
Adhere to business procedures and guidelines
Performother tasks as assigned
Freelance Administrative Assistant, Los Angeles, CA 03/2016 – 08/2016
Entered donor data intoSalesforce database with accuracy
Scanned documentation to the shared drive filing system
Demonstrated the abilityto work under pressure to meet deadlines
Performed donor follow up regardingrecurring donations
Performed other dutiesas assigned.
Enterprise Rent-A-Car, Baton Rouge, LA 10/2015 – 02/2016
Vehicle Service Agent
Communicated with auto dealerships, and vendors concerning delivery and transportation of
vehicles
Registered new fleet vehicles
Accurately recorded actions taken on each account as outlined by established policy
Performed inventory control of vehicles
Performed minor maintenance and upkeep of vehicles
2. Andre C. Gatlin
Page 2 of 3
EnterpriseRent-A-Car(continued)
Ensured quality and efficient customer service related to the remarketing of vehiclereturns
Requested assistance froma Team Leader as necessary
Worked withother team members to ensure that the daily workloadof the center was
completed
Communicated and interacted effectively withall levels of staff
Miscellaneous duties and projects as assigned
Staples Center, Los Angeles, CA 11/2014 – 05/2015
Customer Service Associate
Greeted customers at door and determined their individual needs and preferences
Recommended new products and upcoming events to customers
Achieved all established sales goals while providing outstanding customer service
Fostered and maintained excellent customer relationships
Maintained clean display and store appearance
Enterprise Car Sales, Shreveport, LA 08/2012 – 08/2014
Remarketing Coordinator
Communicated with auto dealerships, and vendors concerning delivery and transportation of
vehicles
Registered new fleet vehicles
Accurately recorded actions taken on each account as outlined by established policy
Performed inventory control of vehicles
Performed minor maintenance and upkeep of vehicles
Ensured quality and efficient customer service related to the remarketing of vehiclereturns
Requested assistance froma Team Leader as necessary
Worked withother team members to ensure that the daily workloadof the center was
completed
Communicated and interacted effectively withall levels of staff
Performed other miscellaneous duties and projects, as assigned
Hilton Hotel, Shreveport, LA 07/2012 – 09/2013
Valet Attendant
Greeted and acknowledgedevery guest witha smile and friendly words
Providedfull parking services to customers
Assisted guests and visitors entering and leaving the hotel
Supplied guests and visitors withdirections and information about amenities and services
Ensured parking facility was maintained clean and orderly
Enterprise Rent-A-Car, Baker, LA 01/2012 – 07/2012
Vehicle Service Agent
Communicated with auto dealerships and vendors concerning delivery and transportation of
vehicles
Performed minor maintenance and upkeep of vehicles
Requested assistance froma Team Leader, as necessary
Worked withother team members to ensure that the daily workloadof the center was
completed
3. Andre C. Gatlin
Page 3 of 3
Nike Factory Store, Gonzales, LA 01/2010 – 11/2010
Customer Service Associate
Providedinformation about products, zoning, and sizing of inventory
Developed and designed showroom floorplans to promote sales and exceed sales goals
Greeted customers and determined their needs
Recommended merchandise based on individual requirements
Assisted in the display of merchandise