Jessica Zavala is seeking an administrative position that utilizes her customer service, organizational, and bilingual skills. She has over 5 years of work experience in cashier, inventory, and administrative roles. Her experience includes providing excellent customer service at Burger King, filling orders and training employees at Evergreen Enterprises, and performing daily office tasks like answering phones and filing at Select Staffing. She is fluent in both English and Spanish and has strong computer skills.

1. Jessica Zavala
jessicazavala17@gmail.com | 804-412-5679 | N. Chesterfield,Va
Objective:
Highly organized, proactive, and detailed oriented individual seeking to
obtain a position with a company which will require me to utilize my
customer service skills, abilities and experience in the field to ensure the
company's success.
Experience
Cashier
Burger King, Colonial Heights,Va
May 2010 – Jun 2011
Provided customers with excellent service by making sure that their orders
are taken correctly and food is delivered on time. Process cash, credit cards
or checks at the cash register and return change. Take customers’
complaints and suggestions and relay them to restaurant managers.
Picker/Packer/Floater
Evergreen Enterprises, Richmond,Va
Jan 2012 – Jan 2015
Order Picker responsible for filling and delivering client orders to the
delivery platform in a way that meets Company standards for safety,
security, and output.Counted inventory. Trained new employees, as a
bilingual individual, I intergraded myself within the office, where I would
assist my supervisor with day to day office tasks, where I would also have to
translate to Spanish speaking employees, who could not communicate well
in English.
Administrative Assistant
Select Staffing, Richmond,Va
Feb 2015 – Present
Provide primary support to office management.

2. Perform daily office tasks successfully, such as: Received, screened and
referred telephone calls, Provided excellent customer service to visitors.
Operated photocopy machine, received and routed mail to other staff or
County offices as appropriate. Maintained office files and folders, keyed
data into computer databases.
Skills
• Fluent in Spanish/English
• Excellent Customer Service
• Great Telephone etiquette
• Inventory Checks
• Basic Office procedures
• Staff training
• Prioritizing
• Diverse culture background
• Team Lead
• Multi-tasking/Problem-solving
• Confidentiality
Technical Skills
• General office equipment
• Microsoft Programs: Word, Excel, PowerPoint, Outlook
• Web and Social Skills
• Spreadsheets
• Operating Systems: Windows (all versions), Mac OS X
Education
High School Diploma
Lloyd C. Bird, Chesterfield, Va
2008 – 2011
3.0 GPA
Dental Assistant
Chesterfield Technical Center, Chesterfield,Va
2009 – 2010
Certification: Dental radiation safety Hygiene
Volunteered at Give kids a smile, gave children fluoride and cleansing treatment.

3. References
Barbara Aceves, Office Administrator
Select Staffing
804-617-1760
KEVIN HSU, Supervisor
Evergreen Enterprises
804-317-4612
Brenda Gonzalez
Evergreen Enterprises
804-931-9085