Mylyn Palma has over 10 years of experience in hotel revenue management positions in Qatar, Yemen, and the Philippines. She is currently the acting Revenue Manager at Sheraton Doha Resort & Convention Hotel, where she is responsible for daily revenue reports, forecasting, budget preparations, and more. Her career also includes positions as a Groups Coordinator, Reservation Supervisor, HR Admin, and Billing Clerk.

1. CURRICULUM VITAE
Name Mylyn Palma
Address Doha, Qatar
Mobile number +974 3321 8552
Birth date and –residence 27 June 1978 in Manila, Philippines
Nationality Filipino
Marital Status Single
Email mylyn_palma@yahoo.com
mylyn.palma@sheraton.com
WORK EXPERIENCE
Sheraton Doha Resort & Convention Hotel
Revenue Management Executive January 2013 – Present
Due to the absence of a Director of Revenue from September 1, 2015, I’ am acting Revenue Manager
and responsible for the following revenue tasks: daily & weekly revenue reports, forecasting, 2016
budget preparations, facilitating actively in weekly revenue meetings, set rate strategies, updating &
managing 3rd
party websites and actively worked with ROS (Revenue Optimization System).
In this role I am assisting the Director of Revenue in preparing the longer term forecast and achieving the
hotel forecast accuracy goals. Provide direction to the hotels revenue generating team and ensure
execution of effective strategies and actions for total revenue management, pricing, yield management,
forecasting and channel delivery to achieve agreed RevPar, RGI, system delivery, Brilliant Basics and
profitability objectives. Conduct revenue management audits in line with Starwood standards and focus
on continuous improvement. Assisting on pricing rate structure of different seasons, assisting in
preparation of 30 – 60-90 day fully updated forecast in Revenue Plan. Participating in property’s weekly
Revmax and contribute to the operations meeting. Act as representative of the Director of Revenue
Management when is he unavailable. Controlling valhalla with regards with rate plans & other actions
needed, creating new rate plans, new seasons, delimiting WIPs rate plans. Accountable in Online Travel
Agency (OTA) changes & enhancements. Accountable for the set up of Direct Connect ( Booking.com &
Expedia.)Do the ROS Daily/Weekly/Monthly/Quarterly Checklist. Ensuring that rate availability in the
Property Management System (PMS) , property website and OTA’s shopping web. Dealing with the Digital
Field Marketing (DFM) regarding property packages (SOP), ensures that all are visible and selling on the
property LPS .Providing the business on the books, pick up/loss report on daily basis. Receiving contracts
from GRST to update in Lanyon.
Sheraton Doha Resort & Convention Hotel
Groups Coordinator May 2011 – December 2012
Ensuring that all groups’ inquiries are entered into and reviewed on Group Optimizer in order to review
suitability of the business. Traces to be set every enquiry after maximum of 24 hours and ensure trace
report is completed on a daily basis. Compile contract for all groups and events associated business for
authorized hotel signatory. Ensure that a copy of the proposal, contract and TLGo analysis are attached

2. to the business block for future reference. Actively sell the benefits of Stargroups to all clients in order
to meet specific on line revenues. Attends daily events briefing providing accurate updates on details of
bookings and enquiries.
Attend weekly revenue strategy meeting chaired by the Director of Revenue. Ensuring that tentative
blocks information is updated to the Director of Sales to present at the revenue strategy meeting.
Ensure regular updates in Opera on specific bookings with 30/60/90 timeframe are provided provided in
order to assist Director of Revenue & Events /Assistant Manager in accurate forecasting
Must demonstrate an awareness of the importance of body language in communication and interaction
with others. Take part in special projects as directed by the Director of Revenue Management/Director
of Sales.
Sheraton Hotel Sana’a, Yemen
Reservation Supervisor June 2008 – May 2010
Managing, coaching and training our in house reservations team, individual and group reservations.
Maintain all hotel systems to optimize room revenue, responsible for all rate loading. Due to the
absence of a Reservation Manager for I was acting Revenue Manager and responsible for the following
revenue tasks: daily & weekly revenue reports, forecasting, budget preparations, participated actively in
weekly revenue meetings, set rate strategies, updating & managing 3rd
party websites. Handling all
individual reservations by fax, telephone and email.
Sheraton Hotel Sana’a, Yemen
Human Resources Admin July 2006 – June 2008
ThinkBig Systems Incorporated, Manila Philippines
Admin Assistant October 2004 - April 2005
Armor Milling Corporation, Batangas, Philippines
Billing Clerk September 2002 – September 2003
EDUCATION
Batangas State University, Philippines
Bachelor of Arts Major in Entrepreneurship
SYSTEM SKILLS & TRAINING
 Opera System (PMS
 ROS ( Revenue Optimization System)
 Valhalla Portal

3.  EZ-Yield
 Expedia Extranet
 Booking.com extranet
 Laterooms extranet
 SGR (Star guest response).
 MS office (word, excel, power point, publisher and some hardware skills).
 Internet and networking
 MS Outlook
 Adaco System
 Smart Contracting
 Revenue plan tools
 Forecasting Tool
 Train the Trainer
PROFESSIONAL DEVELOPMENT
Appreciation letter from SVP, Regional Director of Middle East, Mr. Guido E. De Wilde for the task force
support during the opening of Le Meridien and The Westin Bahrain City Centre.
 Assisting the Hotel Management on the Budget Plan, Updated the Rooms Configuration and
Rooms Pricing during the re-opening of Sheraton Doha Resort & Convention Hotel.
 Attended the Budget Meeting Review of the Property – October 2013.
 ROS Conversion Rollout
 Certificate of Achievement for completion of Rational Dynamic Pricing (RDP) course
 Cornell University (e-Cornell Courses)
 (Hotel Revenue Management)
 PCI compliance courses
 Service culture Trainings
 Super Star Training “train the trainers”
 Cornell University (e-Cornell Courses)(Hotel Revenue Management)
 Introduction To Hotel Revenue Management
 Forecasting & Availability Controls in Hotel Revenue Management
 Over Booking Practices in Hotel Revenue Management
 Pricing Strategy & Distribution Channels in Hotel Revenue Management
 Non Traditional Applications of Hotel Revenue
 Reservation Cross Check Web Based Training – online training
TASKFORCE JOB

 June 23 – July 5, 2014, Transition of Kempenski Hotel to Le Meridien and the Westin Bahrain the
City Centre.

4.  July 7 – September 1, 2014, Le Meridien Al Aqqah Fujairah, United Arab Emirates
LANGUAGES
English: fluently
Arabic: basic need for work environment
REFERENCES
Mr. Reda Fahmy
Area Director of Revenue Management
Sheraton Cairo Hotel
Cairo , Egypt
Email : Reda.Fahmy@sheraton.com
Mr. Jeroen Vaassen
Director, Revenue Management
Starwood Asia Pacific
Divisional Office, Singapore
Email: Jeroen.Vaassen@starwoodhotels.com
Other references will be given upon request.