This document contains the resume of Hazel Pamplona. It outlines her job objectives which are to contribute to the tourism industry in Abu Dhabi and build a career in travel consultancy. It lists her strengths such as being goal-driven, proficient in Microsoft programs, and having strong communication and problem-solving skills. Her work experience includes roles as a retail sales agent at Etihad Airways, travel consultant at two other companies, and executive secretary. She has a Bachelor's degree in Computer Engineering and education background in the Philippines.

1. MS. HAZEL GENABE PAMPLONA
Address : Block A, Corniche Tower, Corniche Road Abu Dhabi
Mobile : 00971557534343 / 054-4099750
Email : hazelpamplona2000@gmail.com
----------------------------------------------------------------------------------------------------------------------
Job Objectives:
To contribute to the local and international tourism industry; build a strong career in travel consultancy
and become a part of the largest team of travel coordinator in the United Arab of Emirates.
To utilizes my qualifications and experiences, while embracing new methodologies & strategies to
remain competitive & useful in the market.
Strengths:
 Goal-driven and passionate about work
 Proficiency in Microsoft Word, Excel, and PowerPoint
 Great interpersonal and communication skills
 Ability to manage travel plans and organize tasks effectively
 Highly commendable administrative and managerial skills
 Efficiency in getting the best deals online
 A formal training in Tourism management
 Meticulous with details
 Outstanding problem-solving abilities
 Receptiveness to new ideas and other people’s insights
 Admirable resourcefulness
 Ability to speak fluently and confidently before a large audience
 Successful Acting Team Leader and managing the office.
Job Experience:
Retail Sales Agent at Etihad Airways - Khalidiya Mall Office, Abu Dhabi
Joining Date October 20, 2014 – till Currently
Responsibilities:
 Sells services to clients by convincing them to employ him or her for arranging the travel
 Assists individuals and groups in planning, organizing, and booking travel
 Conducts research according to the requirements of the client; get the most affordable deals if
that is what the clients wish
 Provides a list of suggestions that the clients can choose from
 Provides clear information for each choice so that the clients can decide properly
 Coordinates with tour operators and travel agencies regarding tour package choices; bargains
with them to get the most affordable rates
 Monitors weather conditions
 Explained the itinerary and schedule of the travel
 Provided information about each tourist attraction visited highlighting its cultural and historical
essence
 Made sure tourists get informed of local offerings like food and drinks, souvenir and other
merchandise items of indigenous value
 Keeps track of the customers while on travel and provides assistance as the need arises
 Acts as tour guide if necessary
 Ensures that the travel goes smoothly by making all necessary preparations and anticipating all
that can happen
 Ensured that customers have an enjoyable experience during the tour

2. Travel Consultant at Sharaf Travel Services - Electra Street, Abu Dhabi
Joining Date: August 2012 – September 2014
Responsibilities:
 Handling corporate Clients and deal with corporate client via phone and communicate by email.
 Conducted travel cost analysis and provided price estimates to customers
 Handled emergency and such other situations
 Keeps track of the customers while on travel and provides assistance as the need arises
 Acts as tour guide if necessary
 Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can
happen
Travel Consultant at Etihad National Travel and Tourism airport road Abu Dhabi
Joining Date: January 2007 – August 2012
Responsibilities:
 Handling corporate Clients and deal with corporate client via phone and communicate by email
 Handled transport of customers from airport or ferry terminal.
 Ensured that the tourist or visitors are settles comfortably in their hotel
 Explained the itinerary and schedule of the tour
 Provided information about each tourist attraction including its cultural and historical essence
 Ensured that customers have a worthwhile experience during the tour
 Conducted travel cost analysis and provided price estimates to customers
 Handled emergency and such other situations
 Ran errands and performed other tasks assigned by the agency
Executive Secretary at Al Talal Services Establishment Al Ain Abu Dhabi
Joining Date: March 2004 – June 2006
Responsibilities:
 Responsible for administration and clerical activities of administrative departments such as answering
phone calls, preparing reports and compiling files.
 Responsible for gathering, analyzing and summarizing information to manager as required.
 Manage the annual budget and summit monthly report statement.
Systems Analyst at Equitable PCI Bank – Cagayan de Oro city Philippines
Joining Date: November 2001 – May 2002
Responsibilities:
 Collecting and sort cheques from all bank branches accordingly.
 Encode and decode system.
 Assist and verify the signature of (Manager Cheque) and reports to the Verifications Managers if any
purged or not similar signature.
 Tallied and closing the whole reports.
Education History:
2000 to 2003 - Bachelor of Science in Computer Engineering
University of Bohol, Tagbilaran City Bohol Philippines
1997 to 2000 - Associate in Computer Science Graduate
Systems Technology Institute
1986 to 1997 - Secondary School
Sacred Heart Academy
PERSONAL INFORMATIONS:
Date of Birth : May 15, 1979
Languages : English, Filipino, Intermediate Arabic
Civil Status : Single
Nationality : Philippines