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Name - 1
Eman Jerjes
Phone: 079-8914160
emanJerjes1@gmail.com
Jordan , Aqaba
5th
Area –Youhana Ben Roya
Date of Birth: 18/10/1992
Nationality: Egyptian
Gender: Female
EDUCATION BA University of Jordan , Accounting , Date 11.02.2014
GPA 3.71
HONORS AND
AWARDS
Youngest General Manager for a Student Company “ Events Mn 2la5er “ in
jordan , incorporation of Enjaz Student company program
Title of Award, Year 2011
Best GM for a Student Company in jordan
Best Student Company in jordan
EXPERIENCE  Organization, Carlson Rezidor Group /Radisson Blu Tala bay
Resort , Aqaba
 Position, Reservation Supervisor November 2015-Present
 To oversee and control daily tasks when on duty.
To supervise all agents and develop them in order to handle reservation
tasks properly. With a Defined Management approach for My Current
Colleagues 2 Reservation Agent , Such as Task Assignment and Focusing
Sessions and weekly evaluations
 To assist Reservation Manager and Assistant Reservation Manager to
operate the department
Name - 2
 Produce and check daily reports, ensuring that the previous day’s
reservations are accurate and confirmations are sent.
 Maintain room rates on the Company systems and spot-check third party
websites to ensure accuracy of rates.
 Monitor incoming bookings and flagging any concern dates with the Sales
and Revenue Manager.
 To manage room allocation during the headline events. Liaison with
internal department regarding key customers, guests and sponsors to ensure
that all goes smoothly with their bookings.
 To check any no-show and cancellation report with the correspondence and
keep the record in the file.
 To coordinate with the travel agent and update the room allotment
 Manage room allocation during other periods, e.g. group bookings.
Liaise with Reception and food and beverage outlets regarding allocation, e.g. for
long-stay guests and those with special requirements.
Monitor, review and develop the department’s procedures to ensure that they
remain efficient
Adding to my Original Tasks a Defined Management approach for My
Colleagues 2 Reservation Agent , Such as Task Assignment and Focusing
Sessions and weekly evaluations
 Organization, Carlson Rezidor Group /Radisson Blu Tala bay
Resort , Aqaba
 Position, Reservation Agent April 2014-November 2015
 Greets guests over the phone in a friendly, courteous manner
 Records reservation information accurately; identifies and records group
and transient business codes
 Informs other departments of VIP arrivals
 Identifies commissionable reservations and secures required information
 Records and processes deposit information
 Files all reservations in a systematic order for easy referral
 Contributes to maximize occupancy of the hotel by assisting in maintaining
accurate inventory control for rooms
 Records requests for special accommodations and suites
 Advises and assists Reservation Manager to notify Radisson Worldwide
Reservations Centre of rates and availability status
 Achieves maximum occupancy and average rate by utilizing yield
management
 Uses up-selling techniques
 Handles all special requests appropriately
 Pre-blocks all special requests or VIP accommodations accurately
Name - 3
 Keeps Reservation Manager informed of new group bookings
 Utilizes guest history files for personalized service at the hotel
 Maximizes customer satisfaction and hotel revenue by promoting hotel
restaurants and other services and facilities to guests
 Deals with assigned incoming correspondence, faxes and reservation
messages in a timely and accurate manner
Events Mn 2la5er “ Student Company By Enjaz “
 Position : General Manager 2010-2011
 Events coordination
 Project management
PROFESSIONAL
TRAINING
Seminar or Workshop
youth entrepreneurship summit
Description: Took a Place in Turkey about the Economic challenging in our
time, Effective Participation & Business responsibilities
Small Leading Projects , Winner of all the Company Projects in ME
Certifications :
 YES I Can
 OJS Certified Trainer by Carlson Rezidor Group
 Revenue Management Principles “E-learning Courses “
 MLS “ Management Lead Succeed “ ( only for Managerial Level and I
was recommended by our GM to attended )
 Different Online Trainings in regards with the revenue management
approach & PMS Opera System
COMMUNITY
SERVICE
Organization
Leadership Program With Enjaz
Name - 4
LANGUAGES Arabic : Native Language
English: Excellent Spoken and Written
French: Very Fair Knowledge (Greetings )
COMPUTER
SKILL
Other Skills
References :
Highly proficient in MS Excel, Word, Access, Windows 98/ 2000/ XP /vista
/win7 /win8 and the Internet.
 Hard Worker can operates for long hours
 Team Worker& Very Quick Learner
 Self motivated
Provided upon request

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CV-Eman New1

  • 1. Name - 1 Eman Jerjes Phone: 079-8914160 emanJerjes1@gmail.com Jordan , Aqaba 5th Area –Youhana Ben Roya Date of Birth: 18/10/1992 Nationality: Egyptian Gender: Female EDUCATION BA University of Jordan , Accounting , Date 11.02.2014 GPA 3.71 HONORS AND AWARDS Youngest General Manager for a Student Company “ Events Mn 2la5er “ in jordan , incorporation of Enjaz Student company program Title of Award, Year 2011 Best GM for a Student Company in jordan Best Student Company in jordan EXPERIENCE  Organization, Carlson Rezidor Group /Radisson Blu Tala bay Resort , Aqaba  Position, Reservation Supervisor November 2015-Present  To oversee and control daily tasks when on duty. To supervise all agents and develop them in order to handle reservation tasks properly. With a Defined Management approach for My Current Colleagues 2 Reservation Agent , Such as Task Assignment and Focusing Sessions and weekly evaluations  To assist Reservation Manager and Assistant Reservation Manager to operate the department
  • 2. Name - 2  Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.  Maintain room rates on the Company systems and spot-check third party websites to ensure accuracy of rates.  Monitor incoming bookings and flagging any concern dates with the Sales and Revenue Manager.  To manage room allocation during the headline events. Liaison with internal department regarding key customers, guests and sponsors to ensure that all goes smoothly with their bookings.  To check any no-show and cancellation report with the correspondence and keep the record in the file.  To coordinate with the travel agent and update the room allotment  Manage room allocation during other periods, e.g. group bookings. Liaise with Reception and food and beverage outlets regarding allocation, e.g. for long-stay guests and those with special requirements. Monitor, review and develop the department’s procedures to ensure that they remain efficient Adding to my Original Tasks a Defined Management approach for My Colleagues 2 Reservation Agent , Such as Task Assignment and Focusing Sessions and weekly evaluations  Organization, Carlson Rezidor Group /Radisson Blu Tala bay Resort , Aqaba  Position, Reservation Agent April 2014-November 2015  Greets guests over the phone in a friendly, courteous manner  Records reservation information accurately; identifies and records group and transient business codes  Informs other departments of VIP arrivals  Identifies commissionable reservations and secures required information  Records and processes deposit information  Files all reservations in a systematic order for easy referral  Contributes to maximize occupancy of the hotel by assisting in maintaining accurate inventory control for rooms  Records requests for special accommodations and suites  Advises and assists Reservation Manager to notify Radisson Worldwide Reservations Centre of rates and availability status  Achieves maximum occupancy and average rate by utilizing yield management  Uses up-selling techniques  Handles all special requests appropriately  Pre-blocks all special requests or VIP accommodations accurately
  • 3. Name - 3  Keeps Reservation Manager informed of new group bookings  Utilizes guest history files for personalized service at the hotel  Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests  Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner Events Mn 2la5er “ Student Company By Enjaz “  Position : General Manager 2010-2011  Events coordination  Project management PROFESSIONAL TRAINING Seminar or Workshop youth entrepreneurship summit Description: Took a Place in Turkey about the Economic challenging in our time, Effective Participation & Business responsibilities Small Leading Projects , Winner of all the Company Projects in ME Certifications :  YES I Can  OJS Certified Trainer by Carlson Rezidor Group  Revenue Management Principles “E-learning Courses “  MLS “ Management Lead Succeed “ ( only for Managerial Level and I was recommended by our GM to attended )  Different Online Trainings in regards with the revenue management approach & PMS Opera System COMMUNITY SERVICE Organization Leadership Program With Enjaz
  • 4. Name - 4 LANGUAGES Arabic : Native Language English: Excellent Spoken and Written French: Very Fair Knowledge (Greetings ) COMPUTER SKILL Other Skills References : Highly proficient in MS Excel, Word, Access, Windows 98/ 2000/ XP /vista /win7 /win8 and the Internet.  Hard Worker can operates for long hours  Team Worker& Very Quick Learner  Self motivated Provided upon request