Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.

1. Kirsten Caravalho
Sacramento, CA 95842 | Kcaravalho21@yahoo.com | (408) 427-1122
PROJECT MANAGEMENT PROFESSIONAL
Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental
industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management.
Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause
analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths
working cross-functionally and developing strong trusting business relationships with internal and external customers.
Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity,
mission and culture.
Areas of Expertise
▪ Project Management
▪ Resolve Operational Challenges
▪ Business Processes & Operations
▪ Requirements & Timelines
▪ Root Cause Analysis
▪ Team Management
▪ Program Implementation
▪ Cost Control Management
▪ Billing/Collections
▪ Project Planning and Development
▪ Strong Problem Resolution
▪ Client Satisfaction
▪ Data Management
▪ Manage Deliverables
▪ Communication Excellence
EXPERIENCE SUMMARY
KIDS CARE DENTAL & ORTHODONTICS, Sacramento, CA, 2015 – PRESENT
Manager of Revenue Recognition, 2018 – Present
Execute in a leadership role managing both revenue and insurance verification overall operations to include billing,
collecting and verifying insurance for 17 practices. Expertise includes human resources, personnel management,
production rate management, business acumen and cross functional department collaboration.
 Utilize human resource initiatives and management methodologies directing a team of up to 20 professionals
 Monthly collections are within 10% of production
 Lead department in supporting incoming billing and insurance correspondence along with phone calls from
internal and external customers
 Led as Project manager regarding integration of software for all acquisitions
Growth Initiatives Manager, 2016 – 2018
Served in a leadership role executing overall change through direct project management regarding systems and
process improvements. Expertise includes training and development, audit reporting of production adjustments.
 Reflected leadership skills through implementation and training of new processes at practice level
 Assisted in development and lead of implementation of custom audit reports to measure dollars per visit
 Facilitated critical audit practice adjustments to increase dollars per visit
 Project managed customizations for Dentrix to merge with Salesforce, combined with project manager for
new phone system within all corporate and practice locations

2. KIRSTEN CARAVALHO Sacramento, CA 95842 | Kcaravalho21@yahoo.com | (408) 427-1122 PAGE 2
Practice Manager, 2015 - 2016
Executed in a management role with oversight to business and operations of a dental practice. Lead by example and
coached team to provide exceptional patient experiences. Worked within budget guidelines to maintain supported
office profitability. Expertise included improvements to efficiency within office operations, patient retention, policy &
procedures, team morale and overall profitability.
 Led in-depth business acumen to include gathering information, running various reports, and inputting
payroll
 Ensured adequate labor through producing a lean but profitable schedule
 Provided human resource initiatives leading Awesome Service Training for new hires
 Collaborated with upper management to implement new policies and procedures
ROBERT SHOREY, DDS, Morgan Hill, CA, 2013 – 2015
Office Manager
Managed daily business operations of the practice through the development of strong partnership relations with the
leaders and staff. Provided alignment of the practice with the core purpose and beliefs of the company. Oversaw
employee performance and development processes. Advanced practice revenue through increasing patient base and
expense control and analysis. Oversaw accounts payable/receivable functions.
 Managed all aspects of the front office functions to ensure proper workflow and client service excellence
 Coordinated treatments for both hygiene team and doctor to ensure proper scheduling
 Advanced marketing through setting-up and attending job fairs to promote dental practice; coordinated all
practice marketing events and staff functions
 Provided strengths in office management responsible for set up and implementation of new dental software
SAMARITAN ENDODONTICS, DR. ABBAS RAISSI & DR. NAVA FATHI, San Jose, CA, 2005 – 2013
Office Manager
Executed in a management role through overseeing all front office functions for a successful endodontic dental
practice. Served as first point of contact for patients, referring dental professionals, and vendors. Expertise included
accounts payable/receivable functions; reconciliation of bank accounts and credit cards.
 Interacted closely with patients to provide a high level of knowledge and comfort during scheduling
 Obtained insurance billing information and successfully collect co-payments at a rate of 95%
 Technically proficient in utilizing scheduling, billing and electronic submission of claims
 Planned and organized office events including entertainment, catering, and decorations
Previous Career Overview
Sales Administration Manager, NORTH COAST MEDICAL, Morgan Hill, CA, 2000 – 2004
Customer Service Specialist Trainer, SAN FRANCISCO HEALTH PLAN, San Francisco, CA, 1999 – 2000
EDUCATION & TRAINING
Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook); Dentrix Enterprise