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LAURA ALLISON-SLACUM
laslacum@mindspring.com
(770) 883-0975
www.linkedin.com/laura-slacum
SUMMARY
Honest, flexible, and tenacious professional with significant experience in self
directed positions requiring effective secretarial, administrative and technology
skills. Strengths include:
 Appropriate grammar, punctuation, typing 65+ wpm
 Meeting planning, management team coordination, budgeting
 Planning and orchestration of special events.
 Proficient in Microsoft office and trained coworkers on advanced functions in Word and Excel
WORK EXPERIENCE
Advance Receiving Analyst 2014 - Present
Macy’s Fulfillment Center
 Works independently to meet and exceed job expectations with minimal supervision
 Troubleshoot, investigate and problem solve issues that impact Receiving
 Maintained accuracy by utilizing Excel to track hourly Associate headcount and Associate productivity.
Developed a policy and procedure manual outlining the steps required by the Jackpot Associate to
ensure compliance with company guidelines
 Cross-trained in other departments’ operations, to ensure customer expectations are met or exceeded.
Advanced to supervisor role within one year
Client Service Specialist 2014 - 2014
First Data
 On average, communicated with forty-two clients per day, through calls, faxes, and emails which
required detailed knowledge of policies and procedures
 Documented all customer interactions including; noting inquiries, complaints or comments, including
actions taken. Issued service change or discontinuance orders per customers’ contracts.
 Remained current on technology and procedural implementations and changes
Executive Administrative Assistant to Southeast Region Vice President 2013 - 2014
Guardian Life
 Served as primary point of contact between Vice President and his direct reports, along with internal and
external clients
 Scheduled routine and high-level meetings, including coordination of schedules, preparation and
distribution of meeting materials
 Created and updated customized Excel spreadsheets. Processed and approved daily expense reports
including review of supporting documents to ensure correct Accounts Payable processing
CORE STRENGTHS
 Strategic Thinking
 Flexibility
 Creative Problem
Solving
 Excellent verbal and
written
communication
 Outcome oriented
Position Renewal Benefits Specialist 2007 - 2012
Company Guardian Life
 Created a tracking system for renewal delivery and renewal decisions to monitor customer retains
 Negotiated medical, dental, vision, life, short and long term disability policy renewals with existing
customers
 Proposed and implemented additional policy coverage. Assisted with medical, dental, vision, life, short
and long term disability claims
 Addressed issues during the plan year to ensure customers service needs were met
Executive Assistant to Market President of Operations 2005 - 2006
Humana
 Initiated improvements to workflow that ensured an improved turnaround time and increased efficiency
 Managed calendars for senior leadership. Coordinated business travel for senior leadership
 Created internal and external correspondence and presentations using Word, Excel and PowerPoint.
Prepared agendas and synchronized meeting arrangements for internal and external meetings
 Ensured operating practices and procedures along with reporting and expenditures was followed
Middle Market Inside Sales/Service Support and Administrative Assistant 2000 – 2005
Aetna
 Developed partnerships with Underwriting, Implementation, Billing and Enrollment, Provider Relations
and Plan Sponsor Services to ensure customer expectations were exceeded
 Reviewed and responded to all new quote requests. Resolved customer, broker and member questions
and issues. Reviewed, completed and submitted all new case setup documentation. Developed and
maintained personnel and licensing files for department. Identified, assessed and escalated process
improvement opportunities
Senior Assistant 1999 - 2000
American Honda Motor Co. Inc.
 Provided support for Power Equipment Division Advertising department
 Created and submitted purchase orders for media, production, distribution and hosting/design.
 Managed accounts payable for all advertising department expenditures. Managed Power Equipment
dealer locator files and Product Brochure materials
EDUCATION
Associate of Arts Carroll Community College Graduate
REFERENCES
Tania Cowles Manager, Macy’s 304-261-4176
Dedra Tindall Co-worker, Guardian 803-429-1660
Suzy Canon Manager, Guardian 770-757-5041

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Laura AllisonSlacum

  • 1. LAURA ALLISON-SLACUM laslacum@mindspring.com (770) 883-0975 www.linkedin.com/laura-slacum SUMMARY Honest, flexible, and tenacious professional with significant experience in self directed positions requiring effective secretarial, administrative and technology skills. Strengths include:  Appropriate grammar, punctuation, typing 65+ wpm  Meeting planning, management team coordination, budgeting  Planning and orchestration of special events.  Proficient in Microsoft office and trained coworkers on advanced functions in Word and Excel WORK EXPERIENCE Advance Receiving Analyst 2014 - Present Macy’s Fulfillment Center  Works independently to meet and exceed job expectations with minimal supervision  Troubleshoot, investigate and problem solve issues that impact Receiving  Maintained accuracy by utilizing Excel to track hourly Associate headcount and Associate productivity. Developed a policy and procedure manual outlining the steps required by the Jackpot Associate to ensure compliance with company guidelines  Cross-trained in other departments’ operations, to ensure customer expectations are met or exceeded. Advanced to supervisor role within one year Client Service Specialist 2014 - 2014 First Data  On average, communicated with forty-two clients per day, through calls, faxes, and emails which required detailed knowledge of policies and procedures  Documented all customer interactions including; noting inquiries, complaints or comments, including actions taken. Issued service change or discontinuance orders per customers’ contracts.  Remained current on technology and procedural implementations and changes Executive Administrative Assistant to Southeast Region Vice President 2013 - 2014 Guardian Life  Served as primary point of contact between Vice President and his direct reports, along with internal and external clients  Scheduled routine and high-level meetings, including coordination of schedules, preparation and distribution of meeting materials  Created and updated customized Excel spreadsheets. Processed and approved daily expense reports including review of supporting documents to ensure correct Accounts Payable processing CORE STRENGTHS  Strategic Thinking  Flexibility  Creative Problem Solving  Excellent verbal and written communication  Outcome oriented
  • 2. Position Renewal Benefits Specialist 2007 - 2012 Company Guardian Life  Created a tracking system for renewal delivery and renewal decisions to monitor customer retains  Negotiated medical, dental, vision, life, short and long term disability policy renewals with existing customers  Proposed and implemented additional policy coverage. Assisted with medical, dental, vision, life, short and long term disability claims  Addressed issues during the plan year to ensure customers service needs were met Executive Assistant to Market President of Operations 2005 - 2006 Humana  Initiated improvements to workflow that ensured an improved turnaround time and increased efficiency  Managed calendars for senior leadership. Coordinated business travel for senior leadership  Created internal and external correspondence and presentations using Word, Excel and PowerPoint. Prepared agendas and synchronized meeting arrangements for internal and external meetings  Ensured operating practices and procedures along with reporting and expenditures was followed Middle Market Inside Sales/Service Support and Administrative Assistant 2000 – 2005 Aetna  Developed partnerships with Underwriting, Implementation, Billing and Enrollment, Provider Relations and Plan Sponsor Services to ensure customer expectations were exceeded  Reviewed and responded to all new quote requests. Resolved customer, broker and member questions and issues. Reviewed, completed and submitted all new case setup documentation. Developed and maintained personnel and licensing files for department. Identified, assessed and escalated process improvement opportunities Senior Assistant 1999 - 2000 American Honda Motor Co. Inc.  Provided support for Power Equipment Division Advertising department  Created and submitted purchase orders for media, production, distribution and hosting/design.  Managed accounts payable for all advertising department expenditures. Managed Power Equipment dealer locator files and Product Brochure materials EDUCATION Associate of Arts Carroll Community College Graduate REFERENCES Tania Cowles Manager, Macy’s 304-261-4176 Dedra Tindall Co-worker, Guardian 803-429-1660 Suzy Canon Manager, Guardian 770-757-5041