This job description is for a PA & Project Support Manager position at ISS Facility Services, which provides cleaning services to various customers. The position will involve providing administrative support to the Managing Director, including managing their calendar and correspondence. Key responsibilities include overseeing customer and employee surveys, participating in management meetings, drafting company communications, and managing various projects and initiatives. The position requires excellent organizational, communication, and interpersonal skills to support the Managing Director and act as an ambassador for the company.

1. Job Description
Job Title: PA & Project Support Manager (Maternity Cover)
Reports to: Managing Director
ISS Division: ISS Facility Services – Private Sector - Cleaning
Location: Bishops Court Birmingham or South Quay Plaza with UK travel
Context:
ISS Facility Services – Private Sector - Cleaning provides cleaning and facility services to a
range of prestigious customers, in a variety of sectors. The Personal Assistant & Project
Support Manager will work closely with the Managing Director supporting all aspects of the
business.
Job Purpose:
To provide highly effective, efficient, proactive and confidential support to the Managing
Director delivering a professional executive service and promoting a positive image of ISS
Facility Services – Private Sector - Cleaning at all times. To play an active part in a number of
projects across the Division including customer and employee engagement and oversee
Corporate Responsibility programmes and initiatives.
People Responsibility:
Two direct reports
Key Responsibilities:
 Understand the key corporate decisions and strategies and the Managing Director’s
working style and priorities in order to provide the appropriate level of support
 Ensure an effective flow of communication between management teams, customers,
suppliers and other business sectors and at all times be an exemplary ambassador for
Private Sector - Cleaning
 Screen and organise the Managing Director’s telephone calls, written correspondence and
emails as required, following up where necessary including responding on behalf of the
Managing Director where appropriate
 Effective management of the Managing Director’s electronic diary, prioritising of
appointments and reallocation as necessary
 Plan and organise meetings, events, conferences, travel arrangements, employee
functions, customer hospitality and Senior Management Team events including sourcing
and viewing venues
 Research, prepare and collate information for an extensive range of meetings
 Oversee the annual Customer Experience Survey for Private Sector – Cleaning
 Analyse annual Employee Survey results ensuring key actions across Private Sector –
Cleaning are collated
 Actively participate in management meetings ensuring specific agenda items are
addressed plus compile, distribute and follow up on Action Trackers
 Provide motivation, leadership and direction within Private Sector – Cleaning to ensure
achievement of targets
 Draft companywide communications on behalf of the Managing Director
 Oversee Senior level recruitment requests and act as the point of contact for all applicants
 Attend nationwide meetings as instructed by the Managing Director
 Oversee, implement and/or participate in projects and one-off assignments; drive forward
these projects to deliver the outputs in the Private Sector – Cleaning Strategy document
 Make decisions where appropriate and prioritise strategic matters to maximise the
Managing Director’s time
 Develop and maintain good working relationships with internal and external customers
 Coordinate and process expense claims on behalf of the Managing Director
 Input monthly mileage details on behalf of the Managing Director
 Travel to other ISS offices to attend meetings and work alongside colleagues
 Coordinate annual leave for Managing Director’s direct reports
 Carry out visits to key customer sites to engage with frontline employees
 Promote Corporate Responsibility across Private Sector – Cleaning

2.  Attend Business in the Community Ready for Work Steering Group meetings and support
the Managing Director in his role of Chair of this group
 Act as a member of the Community Working Group
 Provide line management to Facilities & Services Co-ordinator and Communications &
Corporate Responsibility Executive
Skills:
 Ability to work to a demanding schedule and tight deadlines
 Ability to effectively manage individuals
 Excellent interpersonal and communication skills
 Excellent organisational skills with the ability to prioritise own workload and multi-task
 Ability to filter information and assess priorities
 Excellent attention to detail, including proof reading skills, with the ability to maintain a
high level of accuracy
 Ability to work using own initiative
 A good level of negotiation and influencing skills
 Ability to think and plan ahead and anticipate needs before they arise
 Proficient with IT applications including Microsoft Outlook, Word, Excel and PowerPoint
 Flexibility around working hours in order to ensure the needs of the business are
continually met including the ability to attend off site meetings at short notice
 Able to command respect and credibility with a wide range of people
 Ability to exercise discretion in dealing with confidential or sensitive matters
 A high level of flexibility and a positive attitude to innovation and change
 Commitment to the ongoing success of the business
 An awareness of the market within which the business operates
Job Description Changes
This job description will be subject to review and the post holder will be consulted about any
proposed changes. It is expected that the company’s Personal Development Plan will provide
such an opportunity to discuss any amendments or indeed adaptations to your job description.
Acknowledgement
Post Holder Signature:
Print Name:
Date:
Signed on behalf of ISS:
Print Name:
Date: