Madeline Gutierrez-Thompson has over 15 years of experience providing administrative support to C-level executives at CNA Insurance. She has excellent communication and interpersonal skills. At CNA Insurance, she managed the schedules of four AVPs and five directors. She also initiated a process to improve how meeting rooms were reserved and set up through an online SharePoint system. Gutierrez-Thompson demonstrates strong organization, customer service, teamwork, and attention to detail skills.

1. MADELINE GUTIERREZ-THOMPSON
www.linkedin.com/in/madelinegutierrez-thompson
Winter Springs, FL 32708
407-625-8147
madthompson@hotmail.com
PROFESSIONAL PROFILE
Conscientious, resourceful administrative professional with extensive experience providing
administrative support to C-Level Executives. Excellent interpersonal skills communicating pertinent
data to leadership, employees and internal / external customers. Initiated a process improvement in
the process of scheduling large group meetings to an online process on SharePoint. Improved how
rooms were reserved, eliminated double booking of rooms and ensured that rooms were set-up for
meetings in a timely and accurate manner. Provided the leadership role amongst Administrative
peers including discussions related to Performance Objectives, Training, Coaching and Feedback.
Selected Core Competencies:
Organization Customer Relations
Teamwork / Collaboration Coordinating Multiple Activities
Attention to Detail Special Projects
TECHNICAL SKILLS
Microsoft Office 2010 Microsoft SharePoint
PROFESSIONAL EXPERIENCE
CNA Insurance, Maitland, FL 1999 –2016
Insurance company providing commercial lines of coverage for insurers
Administrative Assistant II
Provided administrative support to the Customer Sales and Service business unit including other
Worldwide Operations business units.
 Managed four AVPs and five Directors with their daily functions which included scheduling
meetings, booking travel arrangements, expense reports, presentations, and spreadsheets.
 Assisted with the On Boarding of new hires which included; requesting of system access, Intranet
based programs utilized by the departments, office phone, laptop or desktop, and Blackberry.
Followed up with Home Office in Chicago and local IT LAN personnel to ensure that everything
had been take care of for the new hire’s first day of work.
 Ran Metric Reports which facilitated in preparation of the Monthly Business Report for Small
Business Service Center. This report showed how the Small Business Service Center was
trending month to month.
 Inputted Weekly Production in Dashboard for the Small Business Service Center which allowed
the leadership team to see how associates were doing with daily work functions.
 Program Administrator for the Employee of the Month in Chicago, Maitland and Wyomissing, PA
offices. Maintained calendars and spreadsheets that related to deadlines and deliverables.
Coordinated logistics of Employee of the Month luncheon with the area VP or AVP and the
Employee of the Month winners which included making the restaurant reservations and sending
out the Outlook invitations to all attendees.
 Provided Executive Leadership support when visiting the Southeastern Service Center in
Maitland. This included coordination with Administrative Assistants at other Service Center sites,
setting up Town Hall meetings, regular meetings, event planning, and conference calls.
 On-Site Liaison Coordinator between Home Office and the Southeastern Service Center Business
Units with Consumer Complaints received in Home Office. Distributed the consumer complaint to
the appropriate business unit for resolution of the complaint.

2. Resume of Madeline Gutierrez-Thompson
Page 2
 Supported other business units as needed with Excel charts and spreadsheets, PowerPoint
presentations / posters and Word documents to include forms and templates.
 Assisted budget preparation by scheduling meetings with the Area Vice President and directors,
inputting financial information into the Excel spreadsheet and uploading the spreadsheet to the
Intranet site for review within the Finance department in Home Office.
EDUCATION
Valencia College
Studied Business Administration
Orlando, FL