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Enya Hastings

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Health care advocate with varied business, technology, leadership and project coordination background. Able to analyze complex problems, prioritize, and communicate clearly in a respectful manner. Process and results oriented philosophy; providing quality while meeting deadlines. Willing to take on new responsibilities and assignments regardless of the challenge. A self-reliant individual with ability to multi-task in a fast paced environment. Organized, driven and strong attention to detail.

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Enya Hastings

  1. 1. ENYA HASTINGS 327 Glenn Ave #A Normal, IL 61761 enyahastings71@gmail.com (309) 750-4203 CAREER SUMMARY Health care advocate with varied business, technology, leadership and project coordination background. Able to analyze complex problems, prioritize, and communicate clearly in a respectful manner. Process and results oriented philosophy; providing quality while meeting deadlines. Willing to take on new responsibilities and assignments regardless of the challenge. A self-reliant individual with ability to multi- task in a fast paced environment. Organized, driven and strong attention to detail. SKILLS SUMMARY ● Process Documentation ● Troubleshooting ● Team Building & Supervision ● SharePoint, Lotus Notes, Verint 360 Suite ● Training and Mentoring ● SharePoint ● HP ServiceManager ● Requirements Gathering ● Brightree ● Facilitation and Interpersonal skills ● ConflictResolution ● MS OfficeSuite ● Data Analysis EDUCATION Lincoln College – Normal, IL Bachelor of Science in Health Services Administration Relevant Courses: Financial Accounting, Business Finance, Managerial Accounting, Operations Management, Workforce Diversity Degree Obtained: May 2016 PROFESSIONAL EXPERIENCE ADVOCATE BROMENN MEDICALCENTER,Normal,IL July2015 - Present Patient AccessRepresentative ● Appropriately identify and confirmpatient identity prior to entering into the registration system. ● Schedule walk-inlab patients and activatescheduled procedures. ● Provideconsistent education regarding patient financial responsibility related to copays, coinsurance and deductibles as well as charity assistance programs in a high quality,customer friendly manner. ● Banding patients according to We ID forpatient safety policy. ● Explain and complete consent forms, AdvanceDirectives, MSPs and Privacy notices. ● Scans insurance cards, physician orders and driver’s license into the registration system. Internship(January 2016 – April 2016) ● Researched and compared employee tuition reimbursement programs from Chicago area hospitals against Advocate BroMenn. ● Explored leading companies when it comes to recruiting, hiring and retaining emerging leaders and developing their staff. ● Assisted withpreparing a nurse mixer to draw recent graduates and provide quickinterviewing rounds to get in as many candidates as possible.
  2. 2. ENYA HASTINGS PAGE TWO INTERNSHIP – ADVOCATE BROMENN MEDICAL CENTER (continued) ● Processed I-9 paperwork fornew employees, uploaded employee badge photos, run background checks,copy drivers license, passports, certificationsand any licenses. ● Helped employees with badges, online applications, and daily mail drop-off and pick-up. ● Supported with coordinating the annual Volunteer Appreciation Banquet and Chase for Champions events. MEDSOURCE, LLC,Bloomington, IL April 2014 – Mar. 2015 CustomerServiceRepresentative(CSR) ● Medical billing for numerous surgical and surgery centers contracted with Medsource to handle their 3rd party billing needs. ● Contact patients to verify medical insurance coverage for products prescribed by their physician. ● Contact insurance and workers compensation providers to obtain necessary information for billing purposes i.e. eligibility benefits, date of injury, adjuster name and number and billing address. ● Send out Explanation of Benefits to patients and request purchase orders. ● Responsible for meeting daily and monthly quota guidelines and assume other duties assigned by manager. RANDSTAD,Bloomington, IL (Client: State Farm) Feb. 2001– Sep. 2013 BusinessAnalyst(Aug.2012 – Sep. 2013) ● Participated in frequent information gathering sessions, documented and made recommendations of IT requirements methodology to reduce cost, improve productivity and quality, and improve customer satisfaction. ● Collaborated on projects with associates and business partners from various groups within the organization, arranged on site observations with contact centers, logged, stored and presented recommendations to the business partner to formulate alternative solutions to satisfy business requirements. ● Assisted with leading multiple projects for several contact centers and worked closely with business and systems architects to receive artifacts. ● Attended and facilitated weekly team meetings and participated in project planning sessions with the ability to contribute technical and business competencies with other project managers and leadership. ● Prepared, combined and maintained weekly status and a monthly dashboard reports with project planner to stay within yearly budget to establish and maintain clear scope boundaries for initiative. ● Created, assigned and monitored project issues and reduced risks along with change controls in HP Service Manager. SystemsSupportSpecialist/ BusinessAnalyst (Feb.2001 – Aug. 2012) ● Assisted with problem resolution to identify and manage potential risks that may jeopardize the success of the project. ● Demonstrated proficiencies as primary support for all Marketing projects with no interruption. ● Coordinated dozens of team building events with innovative PowerPoint presentation used to highlight accomplishments and successful milestone completion. ● Provided technical and clerical support on enhancement related projects for unit, function and enterprise wide initiatives. ● Assisted others with administrative activities, create metrics for immediate and higher management, develop and support written technical documentation, respond to customer requests, create and distribute weekly and monthly reports, secure network folders, and other delegated tasks as assigned.

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