The document provides a skills summary and career objectives for an individual with extensive experience in office management, administration, human resources, and content writing. Some of the key skills highlighted include outstanding organizational abilities, excellent computing skills, the ability to ensure courteous client interactions, and strong written and verbal communication skills. The career objectives include implementing business administration skills, providing supportive employment, and exercising superior client service. The document then provides details of the individual's work history and volunteer experiences.

1. SKILLS SUMMARY
Outstanding organisational skills.
Excellent computing skills (e.g., Microsoft Word Suite).
Ability to use initiative.
Exceptional attention to detail.
Extremely resourceful.
Ability to ensure courteous and efficient interaction with clients.
CAREEROBJECTS
To implement all business administration and management skills I’ve acquired and achieved
throughout the 25 years of Office Management and Human Resources.
Provide a supportive, encouraging, warm and friendly, respectful and trustworthy employee to
a prospective employer.
To exercise superior client contact, professionally - with quick and efficient service. Relationally
- building rapport with clients, employees and employers, alike
I am a competent and organised individual who is able to work as part of a team and manage
several priorities at any one time.
I possess a positive attitude, strong work ethic, and a keen desire to learn and grow within a
any organisations I am employed with.
Clear and concise communications skills, both verbal and written.
Keen personality observer, having an intuition in selecting the right personality for the right
position.
As a dedicated professional I fully understand the importance of office management,paying
attention to detail, knowing the importance of order and organisation for a constructive office
environment.
Implements effective and efficient resources, adding an optimization to any professional role.
Extensive experience of working in commercially focused organisations, fully understanding
the pressures of achieving targets, and accurately assessing job applicants according to their
ability.
Salwa Wills
19 FromholdDrive
DONCASTER VIC 3108
Em: salwa_wills@optusnet.com.au
Mb: 0409 310 409

2. Page2
Strong communication skills (both written and verbal).
Professional presentation.
Seeking and reviewing opportunities where experience in staffing, internal program development
and management, employee relations are required and implemented.
Enhancing and optimising a company’s overall strategic plan and direction.
Efficient in interviewing and assessing prospective employees.
Expert in recruiting people according to company procedures and policy.
Proficient in providing valuable decision making and follow-up of employees.
Skilled in supporting managers and directors, of an organisation and providing valuable
suggestions.
A keen supporter and implementer of encouraging, motivating, and inspiring employees and
customers.
Innovative in assessing the qualities of people.
Visionary in development and progression of optimising any organisation, both in relationships and
the implementation of most social media, trending at this time.
Analysing the requirement of an organization.
Analyse the quality of prospect employees and current employees
Recruit prospective employees and perform various recruitment steps.
Assist the accounts department regarding employee’s salary.
WRITER
 Published Author.
 Co-Author of Australian Anthology.
 Social Media Content Writer.
 Creative Wordsmith.
 Freelance Writer.
 Research, write and edit web and intranet content from scratch.
 Write web content based on material supplied by client, or an employer.
 Edit print documents for publication online.
 Edit web pages for on-screen readability.
 Write material for clients.
 Proofread final draft of web pages.
Salwa’s inspires her clients, providing the opportunity to capture and utilise their product for their business.
Content writing is currently the lifeblood and currency of the internet. Search engines want fresh quality
content, thus, Salwa’s content expertise flourishes for any specific subject, or product.
Salwa sets the specific voice tone, for a focal target audience, which in turn, creates lucrative and
profitable rewards.
Salwa’s researching, decision making and creativity are key tasks of creating content.
Salwa creates content that is unique, compelling and stimulating, doing so skillfully and naturally.
Influencing and persuading her readers, Salwa produces exceptional content writing.
Her expertise, matchless flair and stimulus towards content and website writing has the ability to get
into the mind of a prospective client and think of what they need to know before seeking out a service, or
product.

3. Page3
Humanresources/ AdministrationExperience
1996 - Current Office Manager, Wills Plumbing
 Manage office operations to ensure efficiency and productivity.
 Manage accounts receivable/payable and reconcile accounts on Cash Flow Manager.
 Prepare quarterly Business Activity Statements.
 Manage relations with clients, suppliers and contractors.
 Order stock and office supplies.
 Developed written communications skills with the ability to maintain strong
attention to detail and take pride in the quality of work produced.
 Organise and complete work within established deadlines.
 Maintaining a consistent level of professionalism.
 Proactive approach to resolving queries and problems.
 Highly proficient in the Microsoft Office Suite.
 Web Content.
2011 Human Resources and Administration - University of Ballarat
 Assistant the Program Coordinator in relation to time management, scheduling of
appointments and meetings, travel and accommodation.
 Writing of correspondence.
 Maintaining staff and students personal details.
 Open and close of employee contracts.
 Prepare employee contracts.
 Administrating all areas of office responsibilities, including processing Databases,
Word Documents, Emailing, extensive internet UB requirements, maintaining and
ordering of Stationary requirements for the School of Health Science & the School of
Hair & Beauty
 Efficient servicing of Program areas and team meetings
 Minutes of Meetings
 Preparing and distributing Agenda's and Minutes
 Administrating internal and external correspondence
 Effective liaison on behalf of the Coordinator, the School of Health Science and the
School of Hair & Beauty
 Delivering prompt advice and assistance to internal and external customers /
students.
 Administrating effective provision of staff, resources, policy and planning and
student administration practices within the Program
 Facilitating progress as directed by the Program Coordinator.
 Maintaining files, records and forms as required.
2010 Administration and Customer Service Officer - GWM Water
 Writing for the GWMWater Newsletter.
 Assist in the maintenance of GWMWater customer filling enquiries and data base
 Attend to incoming telephone calls, enquiries, requests, complaints, etc.

4. Page4
 Support the administration team in internal communications and information.
 Assist in the maintenance of GWMWater customer billing database.
2006 Administrative Human Resources and Payroll Officer - YMCA – Horsham
 Support the Centre Manager.
 Managing, implementing and executing of promotions and advertising.
 Processed payroll information in an accurate and timely manner.
 Process payroll to over 50 people, consisting of various roles, per person.
 Processing Employee’s details and maintaining employee’s files, confidentially.
 Processing of employee position offers and employees termination letter.
 Updated and maintained staff bulletin boards and newsletter.
 Processing membership forms and enquiries.
 Processed all employee time off requests and grievances.
 Processed relevant contractual information.
 Followed up on all outstanding issues.
 Escalated operational issues to senior management.
 Analyzed complex data and documentation.
 Prepared high quality paperwork and documentation.
 Process travel arrangements and organised accommodation for senior
managers.
EDUCATION
2003 CERTIFICATE IV - BusinessAdministration -
 AdministerProjects
 Coordinate Implementationof CustomerService Strategy
 Lead WorkTeams
 Coordinate BusinessRecourse /Coordinate HumanResource Service
 Develop&Use Complex Spreadsheets
 Prepare Financial Reports
 Analyse &PresentResearchInformation/Implement&MonitorEnvironmentalPolicies
CERTIFICATE III - BusinessAdministration
 Communicationinthe Workplace/ContributetoEffectiveWorkplace Relationships
 Deliver&Monitora Service toCustomers
 Financial Units:
 ProcessPayroll / ProcessAccountsPayable andReceivable /MaintainaGeneral Ledger
 ComputingUnits:
 Design& DevelopTextDocuments
 Produce BusinessDocuments:
 Publisher/PowerPoint/Excel / Access
 BusinessEquipment
1996 Management and Christian Leadership / Introduction to Missions/ Book of “Acts”
1992 Sure Foundation - NEW COVENANT INTERNATIONAL BIBLE COLLEGE

5. Page5
1991 SKILLSHARE
ADVANCED OFFICE SKILLS
Business Bookkeeping
Business Maths
Communications
Computer Applications
Typing Production
1990 WIMMERA COMMUNITY COLLEGE OF TAFE
Associate diploma in legal studies.
Successfully completed and passed half year exam - Contract Law / Negligence
1998 UNIVERSITYOF BALLARAT
CERTIFICATE II - Information Technology
VOLUNTEER
CHRISTIAN CHURCH
Front Desk Administrator
Operation of Microsoft Word, Publisher, Spreadsheets
Database Maintenance / Reception duties / Preparation of Newsletters / Photocopying, Filing,
Mailing
Cutting and Compiling of promotional stationary
Administering to the work place / People liaison
CHRISTIAN FOOD CENTRE
Food preparation and support
Preparing menus / Organising and shelving donated food
Support to staff when required / Recording of food
HORSHAM GYMNASTIC CLUB
Member of Fundraising Committee
Attending meetings / Attending Fundraises / Organising Fundraising functions
Liaising with potential fundraising organisations
NATIMUK ROAD KINDERGARTEN
Secretary
Operation of Microsoft Word 2000 / Preparing Minutes / Attending Meetings / producing any
documentation required.