UPM BBA 2015 Subject : Recruitment & Selection

1. MGM4127
Employee Recruitment & Selection
Lecturer : Dr. Zuraina Dato Mansor
By : Hafizullah Amin (EX02906)
Johan Azmi (EX02889)
Mohd Azriqk (EX02888)
ComeyLorte Laundry

2. Company Background
• Incorporated in Feb 2014
• Operation started in April 2014
• Located at Taman Villa Tropika, Kajang
• Have 5 operation staffs.
• Apply ‘Blue Ocean Strategy’
– Offer ‘Guest Room’ for rent.

3. Background
No. 10, Jln. Villa Tropika 1,
Taman Villa Tropika,
43000 Kajang
• Near UKM commuter
• In residential, commercial, college
and university area
• Easy access

4. Organization Chart
Laundry
Manager
Laundry
Supervisor
Laundry
Assistant 1
Laundry
Assistant 2
Laundry
Assistant 3

5. Laundry Manager
Job Descriptions
• To perform laundry activities according to SOP.
• To ensure laundry equipment and facility are in best operating
condition.
• To manage and control financial processing.
• To conduct budgeting, purchasing, payroll, forecasting and
inventory control.
• To lead staff relations effectively.
• To ensure to promote actively team work within laundry
department and maintain strong interdepartmental relations.
• Report to owner about activities, progress and issues (if any).

6. Laundry Supervisor
Job Descriptions
• To supervises and coordinates activities of workers
• To determines sequence in work flow in order to provide quick and
efficient service to customers and to regulate work loads.
• To inspects articles to determine methods of specific cleaning
requirements.
• To investigates and resolves customer complaints of unsatisfactory
work or bundle shortage.
• To maintain top level cleanliness following set policies, standards
and procedures.
• To perform Laundry Manager tasks temporarily (if necessary).

7. Laundry Assistant
Job Descriptions
• To perform laundry tasks such as sorting, cleaning, ironing and
folding.
• To operate driers and washing machine.
• To work with supervisor instructions.
• To work effectively and efficient.
• To ensure the cleanliness of working area
• To perform task according to SOP

8. Advertisement
• Online
• Poster
• Banner
• References

9. Online Advertisement
• Online advertisement such as :-
– www.mudah.my
– Facebook (local community)
– Blogspot.com (laundry industry)
• Free, easy access, target group

10. Poster
• Poster will be placed somewhere around the
nearby area.
• To attract local community.
• Easy for applicants to apply for the position
• Low cost to create posters

11. Banner
• Banner will be placed in front of laundry shop.
• To attract local community as well.
• Suitable for walk-in candidate.
• Low cost. Banner can be recycled anytime
when there is job opening.

12. Reference
• Vacancies will be spread from mouth-to-
mouth.
• Existing staff will recommend the job to their
friends or family.
• Company will get suitable candidate
suggested by employee.
• No cost incur.

13. Laundry Supervisor
• Education : SPM, diploma holder is
additional advantage.
• Must have supervision and
leadership skills.
• Good personality.
• Must be able to speak and read in
Bahasa Melayu very well.
Job Vacancies
Laundry Assistant
• Education : PMR / SPM
• Must be able to speak and read in
Bahasa Melayu very well
• Able to perform work with
minimum supervision
• Physically fit
• Good personality
Interested applicants may send their
resumes to careers@comeylorte.com

14. Factors to consider employee’s
promotion
Factors
Performance
Seniority
Working
Experiences
Academic
Qualification

15. Internal Recruitment Process
Managers notify HR dept
HR will searches file for
candidate
List of candidates will be
provided by HR to manager
Manager and HR will
interview selected candidates
Position filled by successful
candidate

16. How do you solve the issues of
demotivated employees?
Face to face session
• Managers will explain with employees how the internal recruitment
process been done
Training
• Provide necessary training to employee for career development
Transfer
• Unsuccessful candidates will be transferred to another
department/branch
Compensation
• Company can provide necessary compensation to retain employees.

17. External Selection Tools
Identify what tools that you are going to use in helping you to
identify the right candidates for the positions that you are offering
Applicants
Candidates
Finalists
Offer Receivers
New Hire
Application Form
Biodata Check
Interview
Reference Check
Position

18. External Selection Tools
Provide justification why you choose those tools
Application Form
•To standardize applicants’ data information
•To have complete record needed
Biodata Check
•To check personal information & academic qualification
•To check working experience
Interview
•Get to know candidates face to face
•To analyze communication skill
Reference Check
•To validate information provided by candidates

19. External Selection Tools
Prepare and demonstrate the tools that you propose to use within
this process.
JOB APPLICATION FORM

20. External Selection Tools
Prepare and demonstrate the tools that you propose to use within
this process.
INTERVIEW QUESTIONNAIRE

21. Internal Selection Tools
Identify what tools that you are going to use in helping you to
identify the right candidates for the positions that you are offering
Vacancy
Manager
Request
Candidate
Promotion /
Transfer
Employee Profile
Check
Interview
Position

22. Internal Selection Tools
Provide justification why you choose those tools
Employee Profile Check
• To match job description and job requirement
• To check employee performance and achievement
• To check employee’s record on domestic inquiry,
cases or any disciplinary action
Interview
• As a formality to notify employee on promotion or
transfer
• To set new expectation on employee’s work
performance
• To ensure employee readiness for new role

23. Internal Selection Tools
Prepare and demonstrate the tools that you propose to use within
this process.
INTERVIEW QUESTIONNAIRE

24. Thank You
Q & A