Maxis : Corporate Social Policy
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Maxis is a Malaysian telecommunications company established in 1994 with over 12 million mobile subscribers. The document outlines Maxis' mission, vision, key stakeholders, social responsibilities, and community initiatives. It discusses engaging stakeholders, focusing on delivering the best network and unmatched customer experience, making a difference in the community through education programs, and ensuring ethical procurement and a positive company culture.
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Maxis : Corporate Social Policy
- 1. MGM 4137 Corporate Social Policy
- 2. Contents | Overview | Mission & Vision | Stakeholders Engagement | Key Social Responsibilities | Awards & Recognition | Recommendation | Appendix
- 3. Overview 1994 2009 Established in Listed in 8.2billion RevenueRM 4.2billion EBITDARM 1.1billion CAPEXRM Mobile Subscription 12.9million Mobile Internet Users 8.8million1.7billion PATRM >3000 Employees
- 4. Management Team “The Maxis Way. Our internal guides and processes to develop highly capable people and engage people who are positive, passionate and collaborative, is central of our quest to achieve our vision” RAJA TAN SRI DATO’ SRI ARSHAD BIN RAJA TUN UDA CHAIRMAN / INDEPENDENT NON-EXECUTIVE DIRECTOR
- 6. Mission & Vision Vision Admired for excellence… Values Positive | Passionate | Collaborative CSR Mission To develop and enrich our community customers and partners, making working and learning fun, while advocating environmentally friendly practices
- 7. Stakeholders Engagement Maxis Government & Regulators Shareholder s, Investors & Analysts Suppliers & Distributors Local Communities & NGOs Employees Customers Media
- 8. Stakeholders Engagement Stakeholders Key Engagement Areas How We Engage Government and Regulators • Connectivity and access to technology in rural and underserved areas • Development of the telco industry and market • Spectrum management • Regular reports and progress updates • Formal and informal meetings • Participation in government • Regular joint site visits Shareholders, Investors and Analysts • Profits and dividends • Responsible business • Corporate Governance • Annual report and quarterly financial announcements • Annual/Extraordinary General Meeting • Dedicated Investor Relations page • Analyst and investor briefings Suppliers and Distributors • Proactive partnerships • Partner events, trainings and briefings • Site visits Local Communities and NGOs • Education and awareness • Community support • CR initiatives • Briefings/meetings with residents’ associations
- 9. Stakeholders Engagement Stakeholders Key Engagement Areas How We Engage Employees • Workplace inclusivity • Training and development • Health and safety • Benefits and rights • Annual employee engagement survey • Consultative groups and focus groups • CEO email to employees • Intranet • Regular employee briefings • Engagement initiatives • Employee volunteerism Customers • Quality and coverage • Security protection • Education and awareness • Innovative offerings • Maxis Centres and Exclusive Partner Outlets • Customer satisfaction surveys • Focus group discussions • Customer service channels Media • All of the above • Media visits • Media events and interviews • Online media centre
- 10. Key Social Responsibilities • Best network • Delivering an unmatched customer experience • Making the different to the community • Good practices in procurement • Culture change and new way of working • Training and development • Ensuring health and safety • Benefits and rights • Advocating environmentally friendly practices
- 11. Key Social Responsibilities Best Network • Best Network Initiatives • Maxis New Network Test Drive • Network Deployment
- 12. Key Social Responsibilities Delivering An Unmatched Customer Experience• Worry-Free Internet Access • Supporting SME • Improving Customer Experiences Journeys • Maxis Midnight Express • Responding to Queries and Resolving Complains • Investing in Service Capabilities • Customer Service Challenges • Engaging with Stakeholders for Customer Insights
- 13. Key Social Responsibilities Making A Different to The Community • Maxis Cyberkids Programme • Maxis Cyberkids Camps • Maxis Cyberkids with Employees Children • Providing Access to Undeserved Communities • Maxis’ Home Adoption Programme • Ad Hoc Donation • Relief Aid for Flood Victims • Maxis Scholarship for Excellence Awards (MSEA)
- 14. Key Social Responsibilities Good Practices in Procurement • Advocating Good Practices Among Vendors • Fulfilling Ethical Requirement
- 15. Key Social Responsibilities Culture Change and New Way of Working • Living The Maxis Way • New Way of Working • Managing Organisational Change • Employee Engagement Benefits and Right • Ethics, Anti-Corruption and Bribery
- 16. Key Social Responsibilities Training and Development • Maxis Management Associate Programme (MMAP) • Maxis Internship Programme • Partnership and Market Engagement Ensuring Health and Safety • Occupational Safety and Health Manual and Procedures • Osh Contractor Safety Management Procedure • Contractor Safety and Health Construction Manual
- 17. Key Social Responsibilities Resource Efficiency Carbon ManagementWaste Management
- 18. Awards
- 19. Recommendation Environment awareness Sports Activities Collaboration with NGOs • Aids • MAKNA New Focus Group • Disable person Health Awareness • Work-Life balance • Annual Medical Checkup • Sports Day • Futsal & Bowling • Tree Planting• Orphanage • Marathon
- 20. Thank you • Hafizullah Mohd Amin (EX02906) • Michelle Li Yoke (EX02885) • Mohd Osman Mohd Hassan (EX02894)
- 21. Appendix Maxis Cyberkids Programme Bridging The Digital Divide Pusat Internet 1Malaysia (PI1M) and Kampung Tanpa Wayar (KTW)
- 22. Appendix Giving Back To The Community Disaster Relief
- 23. Appendix