Byron Bouquet is seeking a position as a help desk support technician. He has over 15 years of experience providing technical support and customer service for various companies in both PC and Mac environments. His skills include troubleshooting hardware and software issues, installing and configuring new systems, and managing service requests to improve customer satisfaction.

1. BYRONBOUQUET
179 SW 7th St – Unit 41
Dundee, OR 97115
503.789.2746mobile
bcbouquet@gmail.com
Seeking a position of Help Desk Support Technician which will
require me to utilize my exceptional computer skills, abilities
and customer service experience in the help desk domain with
a view to ensuring my company’s success
Help Desk Specialist
Accomplished, motivated, mature, and productive desktop support technician with proven
success providing both hardware and software support in both PC and Mac environments.
● Technical documentation
● Collecting and recording accurate test or process data for use in problem
analysis and developing procedures for future information referral
● Maintaining records of all service requests and resolutions to proactively improve
service levels
● Installing, configuring, and troubleshooting software, hardware, networking and
peripheral equipment
● Performing routine tasks such as system refreshes and data restores
● Managing device driver problems
● Setting up security
● Debugging application installations
● Researching for notes and system documentation
● Testing software or hardware related issues to enhancing, upgrading or new
installations
CORE COMPETENCIES
Project Support ∙ Customer Service

2. Relationship Building ∙ Technical Support and Technical Presentations ∙
Interactive Solutions-Based maintenance
∙ Experience with Automatic Phone Distribution systems
Prioritizing & Scheduling tasks ∙ Customer Technical Support ∙ Troubleshooting ∙
Accounting/Bookkeeping
KEY ACCOMPLISHMENTS
• Liaise between customers and company with a view to reconciling differences.
• Instruct users on hardware and software settings for best use within their work environments
• Give feedback to management about customer’s changing requirements
• Discuss with customers’ their current HW & SW scenarios with a view to future upgrades
• Install, configure, and upgrade hardware and software
• Resolve hardware and software difficulties within diverse customer audiences
PROFESSIONAL EXPERIENCE
Insight Global/CompuCom/US Bancorp – May 2015 topresent
17650 NE Sandy Blvd
Portland, OR 97230
IT Service Desk/Blackberry Migration Specialist
Assisting Bank employees across the country (approx. 5K) with corporate transition from
Blackberry mobile devices to iOS devices and enrolling them on server network with
MDM application MaaS360
T-Mobile – February 2015 to April 2015
4080 27th Ct SE, Salem, OR, 97302
Customer Service Representative
Customer Service Representatives resolve a variety of customer inquiries such as technical and
billing questions for T-Mobile customers and third party partners. They resolve billing, product or
service problems by clarifying the customer's concerns; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; and following up to ensure resolution. This position requires strong interpersonal
skills, excellence in courtesy and concern, in addition to one call resolution, to create world
class customer experiences.
Burroughs/Solvport – March 2014 to October 2014
6022 NE 112th Ave
Portland, OR 97220

3. Provide technical and help-desk ATM support for financial institutions and other businesses.
Capable of both direct and remote triage access.
Xerox / ACS – April 2013 thru November 2013
13333 SW 68th Pkwy
Tigard, OR 97223
iOS Tech Support
Solving customer's technical queries, security issues, and associated concerns proactively
regarding their Apple Mobile Devices. (iPhones, iPads, and iPods - iTunes Store, App Store, etc.)
Primary emphasis more on helping the customers through their struggles than just fixing
technical problems.
Comcast Cable – September2012 thru April 2013
14243 SW Terman Rd
Beaverton, OR 97005
Customer Account Executive 2
Interacted as account manager for Comcast’s several thousands of clients in 14 western states,
dealing with various lines of business with a view to increasing company revenue while
delivering excellent customer service.
Typically ranked in the top 200 of commission rankings, out of about 650 agents at Portland
(Beaverton) COE (Center of Excellence) call center.
VerizonFiOS - August 2011 thru February 2012 (contract)
22001 Loudoun County Pkwy
Ashburn, VA 20147

4. MTU Relationship Manager
Lead, conducted, and facilitated with cross-organization meeting planners, property
managers, business owners and users, plus information technology personnel with a view to
obtaining solutions to system and business problems within fiber optic equipped business
locations throughout Virginia. Created and managed sales referrals for dedicated sales
teams.
Sales Staff, LLC – September 2010 thru July 2011 (various contracts)
10701 Corporate Dr., Suite 340
Stafford, TX 77477-4021
Outside Sales Remote Representative
Provided on-demand lead consultation and application sales services for business-to-business
technology companies, and related, through the deployment and management of quota-based
sales and marketing programs.
MANDIANT Corporation (2008-2009)
Inside Sales Representative
Contributed decisive, motivating business development skills toward successfully boosting profits, leading to
higher productivity and retention. Performed proactive business development activities by making daily
outbound cold calls, following up with leads, and presenting innovative weekly product presentations each
week.
Selected Achievements:
● Played instrumental role in building business and delivering superior client servicing by proficiently
procuring and cultivating business partnerships and integrating new products and services.
● Expanded revenue streams through existing client relationship building and account development.
● Collaborated with managers, marketing staff and C-Level executives in creating and integrating key
marketing campaigns, gathering new leads, and updating the customer relationship management
system utilizing Salesforce.
BYRON BOUQUET ∙ bcbouquet@gmail.com
PROFESSIONAL EXPERIENCE
-Continued-
Knowlogy Corporation - Falls Church, VA (2007-2008)

5. Enterprise Account Manager
Applied sharp business acumen toward boosting company sales, with a focus on procuring and cultivating
new clients, creating and following up on leads, delivering innovative presentations to new and established
clients and managing relationships. Troubleshot problems and promoted proactive team collaboration.
Authored, updated, and maintained sales reports for managers.
Selected Achievements:
● Maximized sales by attending various trade shows, conducting staff meetings to review performance
and developing product presentation skills.
● Contributed dynamic leadership skills toward successfully performing market research and
competitor analysis in determining territory demands for a wide array of products.
Lindsay Cadillac of Alexandria (2005-2006)
Internet Lead Manager
Demonstrated a high level of self-motivation in taking the initiative to identify, target and capture new
business, working with GM Lead Management and dealership sales management regarding lead suitability.
Played an instrumental role in building business and delivering superior client servicing by proficiently
maintaining a quality customer database.
Selected Achievements:
● Contributed to business development by using proactive prospecting techniques to generate new
customers, oversee service and delivery requirements, develop and implement strategic marketing
plans, and categorizing advertising and direct sales activities.
Career Note: Additional experience in Automotive Sales throughout Northern Virginia Metro and Southern
Oregon urban areas, including;
Euro Motorcars, Pohanka Automotive Group, Koons Automotive, Criswell Automotive, Lithia Motors, and
Ourisman Automotive.
PROFESSIONAL TRAINING & DEVELOPMENT
Salesforce Vocational Training Courses (SaaS technology)
Professional Certification in Sales Psychology - Management by Strengths