Melissa Gravesen is a sales and account management professional with over 16 years of experience exceeding sales goals. She has a proven track record of developing new business, managing client accounts, and providing excellent customer service. Gravesen's background includes senior sales and account executive roles at Verizon Wireless and Thomson Reuters where she consistently met or surpassed sales targets. She has received numerous awards for her sales performance and leadership. Gravesen holds a business degree and is proficient in strategic sales, relationship building, and ensuring customer satisfaction.

1. MELISSA GRAVESEN
8807 Tretbaugh Drive | Bloomington, MN 55431 | 612-720-3556 | missygravesen@gmail.com
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New Business Sales | Account Management | Consultative Sales | Leadership
Dynamic, self-motivated professional with 16+ years of diverse and successful experience in Sales and Account
Management. Demonstrated ability to exceed sales goals and expectations. Flexible, adaptable professional who
quickly acclimates and thrives in all environments, territories, and challenges. Skilled at identifying and prioritizing key
new business targets as well as providing superior customer service to existing account base. Highly effective
communicator who easily establishes relationships, resolves customer problems, and ensures customer satisfaction
while continually driving profits and sales.
A r e a s o f E x p e r t i s e
 Strategic Sales Strategies
 Customer Retention
 Relationship Building
 Quality Customer Service
 Account Management
 New Business Development
 Sales Presentations/Demos
 Multi-Platform Marketing
 Sales Leader/Top Producer
 Communicate Product Value
 Build Customer Loyalty
 Ensure Customer Satisfaction
A w a r d s & C o m m e n d a t i o n s
 Top Sales Trending Award, Verizon Wireless, Inc, 2006-2013, for exceeding sales quotas by an average of 300%.
 R2B Elite Winner Award, Verizon Wireless, Inc, 2009-2013, for top Retail Sales Representative.
 Customer Service Leader Award, Verizon Wireless, Inc, 2011-2012, for entire Midwest Region.
 Nominated as Sales Trainer for Midwest, Verizon Wireless, Inc, 2010-2011, for sales techniques & performance.
 Top 10 Sales Award, Verizon Wireless, Inc, 2011-2012, ranked top ten in sales for Midwest region.
 Won Regional Sales Contest Award, Verizon Wireless, Inc, 2009, hit all required metrics for sales quotas.
 Winners Circle Award, Verizon Wireless, Inc, 2008-2012, for regional top sales performance.
R e l e v a n t E x p e r i e n c e
Account Executive, Thomson Reuters, Minneapolis, MN January 2016 - Present
Build and manage account relationships with law firms offering a suite of business development solutions through
online legal software. Establish new sales channels, contacts, networks and leads.
Key Sales Accomplishments:
 Continually achieve a rolling sales average of 168% and a 95% close rate.
 Drive new business sales and support a sales team of 9 in selling company products through identifying
opportunities and implementing strategies and solutions that meet the customer's needs.
 Create and communicate status reports including activity, closing, project forecast and close ratios.
 Develop and maintain sales pipeline by capturing accurate and complete information in SalesForce database
including activity, closing, project forecast, close ratios and market intelligence.
 Maintain knowledge of complete line of products/services as well as customers’ business issues and needs.
 Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns.
District Account Manager of Sales Viking Drill & Tool, St. Paul, MN 2013 - 2015
Traveled territory of 9 states and called on distributers located through the assigned territory. Provided multimillion-
dollar account management. Sold a wide variety of drills and tools.

2. Melissa Gravesen (continued) Page 2
Key Sales Accomplishments:
 Consistently met or exceeded sales goals.
 Professionally represented the company by promoting the company brand in the assigned territory.
 Increased customer demand for product placement, managed new product launches, and special offers.
 Established and retained solid relationships with business customers and addressed any distribution issues in all
categories.
 Prepared clear and concise business reviews of product placement and sales for customers and employer.
 Created interest in product through demonstrations, training and comparisons of products.
 Listened carefully to customers' needs; devised unique solutions through selling value-added services and
products.
 Collaborated with over 1200 stakeholders including customer base, sales leadership, internal & external partners
in ensuring efficient sales operations and delivery.
 Demonstrated a high level of product knowledge and successfully met customers' needs.
Senior Sales Representative, Verizon Wireless, Inc, Burnsville, MN 2005-2013
Oversaw operations of the store such as training, scheduling, and implementing effective sales strategies. Drove sales
and demonstrated leadership by consistently exceeding or meeting sales goals.
Key Sales Accomplishments:
 Led the Mentor Program to train others in best practices resulting in growth and revenue.
 Provided stellar customer service through educating customers on products, services, pricing; ensured each
customer interaction was positive and satisfying; modeled customer service techniques for other sales staff.
 Proven demonstration of leadership, sales management, and building high producing sales teams.
 Created dynamic sales strategies and training platforms, which increased business and sales 300% above quotas.
 Recognized and implemented solutions that addressed customer problems and concerns, and established a
reputation as a leader, and problem solver.
 Excelled in outside business-to-business sales through building strong, helpful client relationships.
 Received numerous compliments from customers for outstanding customer service skills and product knowledge.
E d u c a t i o n
University of Wisconsin-Superior-Business Management and Marketing
Bemidji State University, MN-Business Management, Marketing & Computer Science
Chippewa Valley Technical College, Eau Claire, WI, General Studies