Muhammad Naveed is a sales and customer service professional based in Sharjah, UAE seeking a new opportunity. He has over 5 years of experience in telemarketing, business development and account management. His past roles include promoting Philips phones, selling used electronics, and managing teams to provide home services in Canada. Naveed is proficient in English, customer service, and MS Office applications. He aims to leverage his communication skills and success turning cold calls into sales in a new challenging role.

1. Muhammad Naveed
Phone : +971-52-6821441
E-mail : d33van1@hotmail.com
Location: sharjah, United Arab Emirates
Objective
To secure a challenging career in an organisation that offers opportunities for personal growth
asssnd professional development in a dynamic working environment.
Experience
Designation Organization From To
Sales Promoter Abstract Marketing & Management consultancies April-2016 Present-2016
Sales Executive Aden Used Electric Devices Feburary-2015 Feburary-2016
Tele Sales Representative & Customer
Care Representative
FlexsourseInternational August-2013 December-2015
Tele Sales Representative & Customer
Care Representative
Ensign communique (Pvt) Ltd May-2011 July-2013
Abstract Marketing And Management Consultancies
Sales promoter & customer care representative for Philips:
April 2016 – Present2016
Job Responsibilities
 Dealing with customer enquiries face to face
 Promoting the image of the Philips phones and the value added benefits offered by Philips with its products
and services.
 Monitoring competitor activity and inform the management on new products and services in the market that
we may enter into.
My Main Achievements in this job include:
 Enjoy the challenge of turning other brands customers to Philips
 Become top seller of the month
 Using unique technique to tackle customer
Aden Used Electric Devices, Sharjah, UAE
Sales Executive and Customer care representative:
Feburary,2015 – Feburary,2016
Job Responsibilities
 Dealing with customer enquiries face to face
 Contacting new and existing customers to discuss their needs and to explain how these needs could be met
by specific products like laptops, printer, scanner and other It and electronic products
 Answering customers' questions about products, prices, availability, product uses, and credit terms. Quoting
prices, credit terms and other bid specifications.
 Establishing a broad client base to generate business, as well as market the products and services of Aden
Used Electric Devices.
 Promoting the image of the company and the value added benefits offered by the company with its products
and services.
 Researching and analyzing market trends to facilitate my sales process and also provide feedback to the
management.
 Identifying, establishing and contacting target clientele that need our products and services.
 Liaising and building relationships with customers and clients in market and follow up functions. Distribute
marketing materials, educate clients on product usefulness, advantages and induce sales of the same to the
advantage of the client.
Flexsource international Karachi,Pakistan
Tele Sales Representative,Customer care representative and Teamleader:
August 2013 – Deceember 2015
Job Responsibilities

2. Working as a TeleSale Representative in outbond campaign for a Heating and Cooling installation and services in
all over Canada. Sales all kinds of ,Furnaces, Air Conditioners and Duct system. Have a good communicatewith customers and infor
m to all benefits or offer.
 Sell products and services over the telephone by making outbound telephone calls to existing customers and new
prospects
 To inform customers and clients of all benefits on offer
 To inform customers and clients of new verity and variations of products
 To make actual sales through convincing salesmanship
 To inform customers and clients of offers, promotions and schemes
 closing sales of agents under my supervision
 Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions
 Verification of customer details necessary for sales
 Use a range of techniques to motivate sales staff
My Main Achievements in this job include:
 Enjoy the challenge of turning cold calls into customer
 Become top seller of the month many times
 Excellent ability to develop effectivephone script
Ensign Communique PVT.LTD, Karachi, Pakistan
Telesales Representative,Customer care representative and Teamleader:
May 2011 – July 2013
Job Responsibilities
Working as a TeleSales Representative in two outbond campaign Bell Canada, Sales of homephone ,internet an
d tv services and second campaign is Heating and Cooling installation and services in all over Canada. Sales all kinds of ,Furnaces, Ai
r Conditioners and Duct system. Have a good communicatewith customers and inform to all benefits or offer.
 Sell services over the telephone by making outbound telephone calls to existing customers and new prospects
 To achieve monthly sales targets
 Answer phone calls from customers with inquiries or complaints, and resolve the issue as quickly as possible
 Attend meetings to learn about new services or changes in current ones
 Managing a team of salesmen and technicians to achieve region target
My Main Achievements in this job include:
 Have the ability to communicateeffectively and professionally to all customers
 customer satisfaction: achieved almost zero unsolved customers complaint over two years
 Become top seller of the month many times
 Enjoy the challenge of turning cold calls into customer
Education
 Metrication from Sindh Board of General Group Karachi in 2008
 Intermediation from Govt CommerceCollege Karachi in 20010
 Graduation from University of Karachi
Personal Tanning
 Successfully completed English language course in academy of Pakistan American CultureCenter (PACC)
Skills and Abilities
 Confident, determined and persistent.
 Experience in delivering a quality customer service.
 Effective communication knowledge including visiting and advising customers & clients.
 Experience of improving services and managing the change.
 Good standard of written English and oral communication skills, including the ability to make rational
judgements and sound decisions based on policies.
Technical Expertise
 Proficient with MS Office (Word, Excel. MS Word,MS PowerPoint,MSAccess)
 Knowledge and Command on System, Applications and Products in Data Processing.
 Expertise in remotely troubleshooting/configuring Win XP Pro, Win2000, Win Vista, Win 7, Win 8 and Win 10.
Personal Information / Bio-Data
 Father’s Name : Muhammad Saleem
 Date Of Birth : 1st
March,1990
 Religion : Muslim
 Nationality : Pakistani

3.  Visa Status : Company visa
 Marital Status : Single
Reference
 Available upon Request