1. T I F F A N Y M C N E I L
1107 Summerkings Court #101, Raleigh, NC, 27610 * (434) 227-0371* tiffanyrmcneil84@gmail.com
C A R E E R O B J E C T I V E
Secure a position that will enable me to use my strong communication & organizational skills, customer
service background and my ability to work wellwith people.
C A R E E R O V E R V I E W
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account
management and training.
Highly enthusiastic customer serviceprofessional with 6 years client interfaceexperience.
Results-driven with proven ability to establish rapport withclients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success
C O R E S T R E N GT H S
Strong organizational skills
Activelistening skills
Seasoned in conflictresolution
Energetic workattitude
High customer service standards
Strong problem solving ability
Proficient with Microsoft Office
Suite
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Adaptive team player
Courteous demeanor
Dedicated to process improvement
Troubleshooting skills
C A R E E R A C C O M P L I S H M E N T S
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key
accounts
Sales
Consistently generated additional revenue through skilled sales techniques
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions
and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
W O R K E X P E R I E N C E
ACS-Cary,NC 3/2012-10/2014
Customer Service Representative
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for
exceeding sales goals.
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges.
Achieved high sales percentage with consultative, value-focused customer service
approach.
Cross-trained and provided back-up for other customer service representatives
when needed.
Computed accurate sales prices for purchase transactions.
2. Prepared and sold broad range of customized merchandise to individuals and
commercial accounts.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Nationwide Insurance-Raleigh,NC 9/2009-2/2012
Customer Service Representative
Managed quality communication, customer support and product representation for
each client.
Worked under strict deadlines and responded to service requests and emergency
call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and
expedited orders.
Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Accurately logged all daily shipping and receiving orders.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs
and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
References available upon request
