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Quality assurance
The document discusses key concepts related to quality assurance and total quality management (TQM). It defines quality, quality control, quality assurance, and quality management. It then discusses TQM in more detail, outlining its definition, objectives, principles, elements, barriers to implementation, and Deming's wheel for continuous improvement. The document also covers related terms like quality circles, quality improvement, and good manufacturing practices (GMPs), which help ensure consistent production of safe, high-quality products according to specifications.
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