The document outlines the fundamentals of quality management, including its definition, components, principles, and benefits. Key components include quality planning, assurance, control, and continuous improvement techniques such as Total Quality Management and Six Sigma. The document emphasizes the importance of customer satisfaction, efficiency, and compliance, while providing tools and methodologies to enhance product and service quality.

1. Basic of quality management
Riya rai
T1622PQA008
1st Semester
M.Pharm QA
Guided by
Dr.avni khristi
M.Pharm, PhD
Assistant
professor
PARUL INSTITUTE OF PHARMACY

2. contents
 Quality management
 Component of quality management
 Principle of quality management
 Purpose of quality management
 Benefits of quality management
 Process improvement
 Techniques of quality management
 references

3. Quality : “Measure of excellence or the
state of being free from defects ,
Deficiencies and significant variations .”

4. Quality management
A system to make sure that a product or service meets
standards of excellence, and that the process by which the
product or service is created is efficient and effective as
well.

5. Component of quality management
 Quality planning
 Quality assurance
 Quality control
 Quality improvement

6. Quality planning
Quality control planning is the first step .
Requirements must be identified , a criteria needs to
be set, and important procedure must be recognized
as a part of plan.
Quality control
 Quality control is needed to review the quality
of the product or service.
 Quality control focused on fulfilling quality
requirements.

7. Quality assurance
Companies need to assure defects and Mistake
are avoided in the manufacturing of good or the
delivery of service, and quality assurance
guarantees consistent results.
Quality improvement
The is always room for improvement Through
Quality improvement ,the results can be measured
and possible improvements in products or services
can be made.

8. Principle of quality management
 Customer focus
 Leadership
 Engagement of people
 Process approach
 Improvement
 Evidence-based decision making
 Relationship management

9. Purpose of quality management
 Ease the processes of production,
 Make the workflow more efficient,
 Ensure a quick and airtight delivery mechanism, and
 Significantly improve the quality of deliverables (both
service and product)

10. The Benefits of Quality Management
1. Improved customer satisfaction
2. Reduced costs
3. Increased efficiency
4. Improved competitiveness
5. Increased compliance with regulations.
6. Increased employee satisfaction

11. Process improvement
 PDCA :It is a cyclic method for continuous
improvement of processes
•Test potential
solutions
•Study results
•Identify your
problems
•Implement the
best solution
Act Plan
Do
Check

12. Techniques of Quality Management
1.Total quality management
It is the approach of the management to achieve long-term
success by focusing on customer satisfaction. The
organization works towards a steady improvement in
quality at all stages of production.

13. 2. Six Sigma
 Six sigma :Six Sigma is a systematic approach to
eliminating errors.
 A business process for improving quality , reducing
costs , and increasing customer satisfaction
 Six Sigma is a set of techniques and tools for process
improvement.
Statistically
 Having no more than 3.4 defects per million.
 Program designed to reduce defects.

14. Methodology for six sigma:
There are two methodologies used in the six-sigma project.
1. DMAIC: It is a method for improving current business
operations.
 DMAIC (Define—Measure—Analyze—Improve—
Control)
 Develop, test, and implement solutions to improve the
process.

15. 2. DMADV: It is a technique for developing a new
product or process design that results in more
predictable, mature, and defect-free efficiency
 DMADV (Define—Measure—Analyze—Design—
Verify)
 Measure and identify critical-to-quality characteristics
of the product, service or process. This includes risk
and production capabilities.

16. 3.ISO
 It is the “International organization for
standardization” a body which gives the certification of
quality to the products and also to various type of
companies.
 This ISO certification also works as an assurance to the
customer that the product is genuine and safe to
consume.
 The ISO tag is there on every product. There are very
hard formalities which are to be followed to get the
status of ISO approved.

17.  This ISO tag is also the sign of good quality and every
industry is running to get this mark to make its product
as a genuine product.

18. 4. Cost of Quality
 cost of quality is the difference between the cost of the
production including manufacturing, sale and other
expenses and cost incurred without any defect during the
production.
 The main idea behind the cost of quality is to make the
product cheaper and defect-free.
 The manager basically focuses on cost reduction and
quality improvement so that there is a benefit of the
customer and as well of the company.

19.  Quality of cost=Cost of conformance + cost of non-
conformance