The document outlines a structured approach to problem solving using the quality circle concept, detailing twelve steps from identifying and categorizing problems to their analysis and resolution. Key stages include root cause analysis, brainstorming solutions, implementing trials, and regular reviews to ensure sustainable outcomes. The emphasis is on systematic analysis and preventive measures to avoid recurrence of issues.

1. EK KADAM
FOUNDATION
"Accelerating Youth- Accelerating Nation"

2. Steps of Problem Solving
Quality
Circle
STEPS OF
PROBLEM SOLVING
( Quality Circle
Concept )

3. Steps of Problem Solving
Quality
Circle
STEP-1 IDENTIFICATION OF PROBLEM
STEP-2 COLECTION OF PROBLEMS
CATEGORIZATION INTO A, B & C
 SELECTION OF PROBLEMS THROUGH RATING OR
PRIORIZATION METHOD BASE FOR THE ABOVE
 SELECTION THROUGH PARETO PRINCIPLE

4. Steps of Problem Solving
Quality
Circle
STEP-3 DEFINITION OF PROBLEM
 MILESTONE CHART(BEFORE).
 PROCESS DEPICTION THROUGH FLOW DIAGRAM.
 DIAGRAM WHERE PROBLEMS LIES
(OR)
LABELED DIAGRAM OF PROBLEM
 EXPLANATION OF PROBLEM & ITS IMPACT.
 SET OBJECTIVES.
 SET GOALS.

5. Steps of Problem Solving
Quality
Circle
STEP-4 ANALYSIS OF PROBLEMS
STEP-5 FINDING OUT CAUSES
 USE OF 4W & 1H (EXCEPT WHY).
 WITH ADEQUATE DATA
(WHENEVER APPLICABLE)
 APPROPRIATE HEADERS.
 CORRECT ORIENTATION.
 CAUSES & SUB-CAUSES.

6. Steps of Problem Solving
Quality
Circle
STEP-6 ROOT CAUSE ANALYSIS
 IDENTIFICATION BY VALIDATION.
 USE OF WHY, WHY OR USE OF 5W &1H.
STEP-7 CAUSE WISE ANALYSIS OF DATA
THROUGH PARETO ANALYSIS.
 USE OF ANY OTHER RELEVANT TOOL.

7. Steps of Problem Solving
Quality
Circle
STEP-8 DEVELOPMENT OF SOLUTION
 DEVELOPMENT OF SOLUTION THROUGH
BRAINSTORMING.
 WORKOUT TIME BOUND & RESPONSIBILITY SHARED
ACTION
PLAN WITH REFERENCE TO VALID ROOT CAUSES.

8. Steps of Problem Solving
Quality
Circle
STEP-9 FORESEEING PROBABLE RESISTANCE
STEP-10 TRIAL IMPLEMENTATION AND CHECK
PERFORMANCE
 POINTS OF RESISTANCE AND SOLUTION
TO OVERCOME RESISTANCE.
 SIZABLE AND APPROPIATE DATA INDICATING PERIOD OF
TRIAL.
 COMPARATIVE STUDY BEFORE & AFTER.

9. Steps of Problem Solving
Quality
Circle
STEP-11- REGULAR IMPLEMENTATION
 MILESTONE OR GANTT CHART FOR FULL
IMPLEMENTATION.
 DATA COLLECTION AFTER REGULAR
IMPLEMENTATION.
 COMPARSION BEFORE/AFTER PROJECT TAKEN.
 TANGIBLE AND INTANGIBLE GAINS.

10. Steps of Problem Solving
Quality
Circle
STEP-12 FOLLOW-UP/REVIEW AND RECURRENCE PREVENTION
 NEED BASED CHECK LIST, GRAPHS.
 CONTROL CHART TO SUSTAIN THE PROCESS.
 DECIDE FREQUENCY OF REVIEW & RESULT.
 STANDARDIZATION/FOOL PROFFING RECURRING
PREVENTIVE MEASURE
 DOCUMENT FOR CHANGES
MILESTONE CHART (AFTER) WITH REASON OF
VARIATION AS PER PLAN

11. Steps of Problem Solving
Quality
Circle
“PROBLEM IS NO PROBLEM
WHEN ANALYZED AND SOLVED
SYSTEMATICALLY”