The document discusses quality standards and concepts. It provides information about ISO 9001, the most popular quality standard adopted by over 1.3 million companies worldwide. It was first introduced in 1987. Other topics covered include the PDCA cycle developed by W. Edwards Deming, the 80/20 rule by Vilfredo Pareto, the first quality award (Deming Prize in Japan), and concepts like continuous improvement (Kaizen), root cause analysis (5 whys method) and quality pioneers like Juran who wrote the book "Quality is Free".

1. WQD 2017
QUIZ
www.tcbcert.org www.tcbkf.com

2. ISO 9001 IS THE MOST POPULAR STANDARD
IN THE WORLD , MORE THAN 1.3 MILLION
COMPANIES IN THE WORLD HAS BEEN
CERTIFIED TO THIS STANDARD.
Which year this standard was first introduced ?
Q1

3. 1987

4. “ One must forever strive for excellence or
even perfection in any task however small
and never be satisfied with the second
best”
Who said this?
Q2

5. Bharat Ratna JRD TATA
Founder of Several industries under the Tata Group such as Tata Motors, Titan
Industries, Tata Tea, Tata Consultancy Services, including Air India. In 1983, he was
awarded the French Legion of Honor. He was awarded Padma Vibhushan and India's
highest civilian awards, the Bharat Ratna

6. “PLAN-DO-CHECK AND ACT”
MODEL IS EXTENSIVELY USED IN OUR DAY TO DAY LIFE.
WE WILL FAIL IN EVERY STEP IF WE DO NOT “PLAN” TO
“DO” SOMETHING AND THEN “CHECK” WHETHER
WE HAVE DONE IT RIGHT AS PER PLAN
AND THEN “ACT” ACCORDINGLY TO
FIND OPPORTUNITY FOR IMPROVEMENT.
ALMOST ALL ISO MANAGEMENT SYSTEM
STANDARDS ARE WRITTEN BASED ON PDCA MODEL.
Who is the father of PDCA cycle? Who originally
conceptualized this model?
Q3

7. DR. WALTER A SHEWHART
AN AMERICAN PHYSICIST, ENGINEER AND STA
TISTICIAN, KNOWN AS THE FATHER
OF STATISTICAL QUALITY CONTROL
1891- 1967

8. He was an Italian philosopher who found 80%
of the land in Italy at his time was owned by 20
% People. Stunning it was found that 80%of the
problems are caused by 20% of the reasons.
This became popular as “80:20 law”.
What is the name of this person ?
Q4

9. An Italian engineer, sociologist, economist, political scientist, and philosopher,
now also known for the 80/20 rule, named after him as the Pareto principle
Vilfredo Pareto

10. “Any customer can paint his car with any
color he wants- so long it is black”
who said this?
Q5

11. “HENRY FORD
Founder-Ford Motors

12. What is the Name of the
First Quality Award in the
World?
Q6

13. “Deming Prize” or “Deming
Quality Award” in Japan
Rajiv Gandhi National Quality Award 1992
Next Quality Award came in 1988 after 37 years ! Malcolm
Baldrige National Quality Award-USA and Australian
Business Excellence Award
Introduced in 1951 !

14. When a system operates
in Six Sigma state of
statistical control ,
what is the percentage
of acceptable products
expected from the system ?
Q7

15. 99.7% , this means 3.4 defect per
million parts (DPMO)

16. THE WORD “KAIZEN” IS KNOWN TO BE
THE JAPANESE TERM FOR “CONTINUOUS
IMPROVEMENT”.
What is the term used for “Reflection”, meaning brains-
storming to identify shortcomings of a finished project
to develop counter measures to avoid the same
mistake again ?
Clue?
Heijunka Hansei Genchi Gombutshu
Q8

17. HANSEI

18. Who wrote the Book “Quality is Free” ?
Q9

19. Phillip B Crossby
Businessman and author who contributed to management theory and
quality management practices.
Crosby initiated the Zero Defects program at the Martin Company. As the
quality control manager of the Pershing missile program, Crosby was
credited with a 25 percent reduction in the overall rejection rate and a 30
percent reduction in scrap costs.

20. If you use “Why” 5 times while investigating a
problem or failure, you will reach the root cause
which is popularly known as “5-Why method of
Root Cause Analysis”
Which company developed this concept ?
Q10

21. Taiichi Ohno, Former Executive Vice President of Toyota Motor Corporation,
the architect of the Toyota Production (TPS)

22. Thank you