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Quiz on World Quality Day - 2017
- 1.
- 2. ISO 9001 ISTHE MOST POPULAR STANDARD IN THE WORLD , MORE THAN 1.3 MILLION COMPANIES IN THE WORLD HAS BEEN CERTIFIED TO THIS STANDARD. Which year this standard was first introduced ? Q1
- 3.
- 4. “ One mustforever strive for excellence or even perfection in any task however small and never be satisfied with the second best” Who said this? Q2
- 5. Bharat Ratna JRDTATA Founder of Several industries under the Tata Group such as Tata Motors, Titan Industries, Tata Tea, Tata Consultancy Services, including Air India. In 1983, he was awarded the French Legion of Honor. He was awarded Padma Vibhushan and India's highest civilian awards, the Bharat Ratna
- 6. “PLAN-DO-CHECK AND ACT” MODELIS EXTENSIVELY USED IN OUR DAY TO DAY LIFE. WE WILL FAIL IN EVERY STEP IF WE DO NOT “PLAN” TO “DO” SOMETHING AND THEN “CHECK” WHETHER WE HAVE DONE IT RIGHT AS PER PLAN AND THEN “ACT” ACCORDINGLY TO FIND OPPORTUNITY FOR IMPROVEMENT. ALMOST ALL ISO MANAGEMENT SYSTEM STANDARDS ARE WRITTEN BASED ON PDCA MODEL. Who is the father of PDCA cycle? Who originally conceptualized this model? Q3
- 7. DR. WALTER ASHEWHART AN AMERICAN PHYSICIST, ENGINEER AND STA TISTICIAN, KNOWN AS THE FATHER OF STATISTICAL QUALITY CONTROL 1891- 1967
- 8. He was anItalian philosopher who found 80% of the land in Italy at his time was owned by 20 % People. Stunning it was found that 80%of the problems are caused by 20% of the reasons. This became popular as “80:20 law”. What is the name of this person ? Q4
- 9. An Italian engineer,sociologist, economist, political scientist, and philosopher, now also known for the 80/20 rule, named after him as the Pareto principle Vilfredo Pareto
- 10. “Any customer canpaint his car with any color he wants- so long it is black” who said this? Q5
- 11.
- 12. What is theName of the First Quality Award in the World? Q6
- 13. “Deming Prize” or“Deming Quality Award” in Japan Rajiv Gandhi National Quality Award 1992 Next Quality Award came in 1988 after 37 years ! Malcolm Baldrige National Quality Award-USA and Australian Business Excellence Award Introduced in 1951 !
- 14. When a systemoperates in Six Sigma state of statistical control , what is the percentage of acceptable products expected from the system ? Q7
- 15. 99.7% , thismeans 3.4 defect per million parts (DPMO)
- 16. THE WORD “KAIZEN”IS KNOWN TO BE THE JAPANESE TERM FOR “CONTINUOUS IMPROVEMENT”. What is the term used for “Reflection”, meaning brains- storming to identify shortcomings of a finished project to develop counter measures to avoid the same mistake again ? Clue? Heijunka Hansei Genchi Gombutshu Q8
- 17.
- 18. Who wrote theBook “Quality is Free” ? Q9
- 19. Phillip B Crossby Businessmanand author who contributed to management theory and quality management practices. Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
- 20. If you use“Why” 5 times while investigating a problem or failure, you will reach the root cause which is popularly known as “5-Why method of Root Cause Analysis” Which company developed this concept ? Q10
- 21. Taiichi Ohno, FormerExecutive Vice President of Toyota Motor Corporation, the architect of the Toyota Production (TPS)
- 22.
Editor's Notes
- #3 1987. Successor of BS 5750 which was introduced by BSI at the direction of Margaret Theter to bring back lost glory of British Industry and do something to improve quality of British Product..This became first quality management standard with concepts taken from industry best practices and work of the quality gurus those change Japan from most ill reputed country for quality to the most reliable country for quality.in 1987 this BS was adopted by ISO in its entiry and introduced as ISO 9001:1997 standard.
- #4 1987. Successor of BS 5750 which was introduced by BSI at the direction of Margaret Theter to bring back lost glory of British Industry and do something to improve quality of British Product..This became first quality management standard with concepts taken from industry best practices and work of the quality gurus those change Japan from most ill reputed country for quality to the most reliable country for quality.in 1987 this BS was adopted by ISO in its entiry and introduced as ISO 9001:1997 standard.
- #5 Bharat Ratna JRD Tata
- #6 Bharat Ratna JRD Tata
- #7 Dr Shewhart, a statistician who was guru of Dr Deming who took it to Japan in the 50Th, therefore many people says thais is Deming’s PDCA cycle
- #8 Dr Shewhart, a statistician who was guru of Dr Deming who took it to Japan in the 50Th, therefore many people says thais is Deming’s PDCA cycle
- #9 Vilfredo Pareto .Dr. Juran later said “Trivial many critical few
- #10 Vilfredo Pareto .Dr. Juran later said “Trivial many critical few. Pareto showed that approximately 80% of the land in Italy was owned by 20% of the population; Pareto developed the principle by observing that about 20% of the peapods in his garden contained 80% of the peas.[3] It is a common principle in business management; e.g., "80% of sales come from 20% of clients
- #11 Henry Ford
- #12 Henry Ford
- #15 99.7%
- #16 99.7%
- #17 hansei
- #18 hansei
- #19 hansei
- #20 businessman and author who contributed to management theory and quality management practices.[4] Crosby initiated the Zero Defects program at the Martin Company.[5] As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
- #21 hansei
- #22 hansei
- #23 hansei