What do you see?
What is the topic of our class?
This word was designed for
motorists
English for hotel staff
Identificar el vocabulario relacionado al tema
para poder realizar una reservar o cancelación
en el hotel.
Extrae información de un texto escrito
para poder elaborar un dialogo en que
realice una reserva o cancelación en el
hotel usando el vocabulario y gramática
apropiado.
English for hotel staff
Working in the hotel industry you will come across many types of
travellers. Some will be business guests, others will be tourists and
visitors. Many will speak a different language other than your own.
Chances are, plenty of your guests will speak English. Do you know how
to speak politely to a guest in English? Can you understand their
requests and serve them accordingly? Whether your job is to take
reservations or clean the hotel rooms, these pages can help you learn
important words and expressions to use on the job in the hotel
industry.
What words are related to a hotel?
• Work in groups and make a visual organizer.
HOTEL
RECEPTION
DESK
BELLBOY
LIFT
ROOM
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.
LUGGAGE CART
BELLBOY/ BELLHOP
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.
ROOM SERVICE
ADJOINING ROOMS
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.
PULL OUT COUCH
VALET
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.
VENDING MACHINE
KEY CARD
USE YOUR DICTIONARIES AND LOOK UP
THE MEANING OF THE FOLLOWING WORDS
WORD MEANING
ADJOINING ROOMS
AMENITIES
BELLBOY
CHECK –IN
CHECK-OUT
COT
DAMAGE CHARGE
MAID
INN
HOT TUB
KITCHENETTE
USE YOUR DICTIONARIES AND LOOK UP
THE MEANING OF THE FOLLOWING WORDS
WORD MEANING
LATE CHARGE
LINEN
LUGGAGE CART
PARKING PASS
VACANCY
VALET
VENDING MACHINE
WAKE UP CALL
WEIGHT ROOM
KEY CARD
WAKE-UP CALL
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
ADJOINING ROOMS
NOUN
two hotel rooms with a door in the centre
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
AMENITIES
NOUN
local facilities such as stores and restaurants
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
ATTRACTIONS
NOUN
things for tourists to see and do
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BAGGAGE
NOUN
bags and suitcases packed with personal belongings
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BED AND BREAKFAST
NOUN
a home that offers a place to stay and a place to
eat
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BELLBOY
NOUN
a staff member who helps guests with their luggage
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BAGGAGE
NOUN
bags and suitcases packed with personal belongings
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BAGGAGE
NOUN
bags and suitcases packed with personal belongings
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BOOK
VERB
arrange to stay in a hotel
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
BROCHURES
NOUN
small booklets that provide information on the local
sites and attractions
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
CHECK-IN
VERB
go to the front desk to receive keys
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
CHECK-OUT
NOUN
return the keys and pay for the bill
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
COMPLIMENTARY
BREAKFAST
NOUN
free of charge
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
COT, ROLLAWAY BED
NOUN
a single bed on wheels that folds up
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
HOUSEKEEPING,
MAID NOUN
staff members that clean the rooms and linen
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
ICE MACHINE
NOUN
a machine that automatically makes ice that guests
can use to keep drinks cold
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
INDOOR POOL
NOUN
place for guests to swim inside the hotel
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
INN
NOUN
another word for "hotel"
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
JACUZZI, HOT TUB,
WHIRL POOL
NOUN
a small hot pool for relaxation
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
KITCHENETTE
NOUN
a small fridge and cooking area
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
LATE CHARGE
NOUN
a fee for staying past the check-out time
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
LINEN
NOUN
sheets, blankets, pillow cases
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
PARKING PASS
NOUN
a piece of paper that guests display in the car
window while in the hotel parking lot
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
SOFA BED, PULL-
OUT COUCH
NOUN
a bed built into a sofa or couch
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
VACANCY
NOUN
VACANT
ADJ
available rooms
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
VALET
NOUN
staff that parks the guests' vehicles
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
VENDING MACHINE
NOUN
a machine that distributes snacks and beverages
when you insert coins
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
WAKE UP CALL
NOUN
a morning phone call from the front desk, acts as an
alarm clock
Now , work in groups and make 10 sentences
using the new vocabulary learnt in class.
•If you want we can book your
parents in an adjoining room.
•We are located downtown, so we
are close to all of the amenities.
Finally, make a conversation at the hotel where
you check- in or check- out.

English for hotel staff

  • 1.
  • 2.
    What is thetopic of our class? This word was designed for motorists
  • 3.
    English for hotelstaff Identificar el vocabulario relacionado al tema para poder realizar una reservar o cancelación en el hotel. Extrae información de un texto escrito para poder elaborar un dialogo en que realice una reserva o cancelación en el hotel usando el vocabulario y gramática apropiado.
  • 4.
    English for hotelstaff Working in the hotel industry you will come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak a different language other than your own. Chances are, plenty of your guests will speak English. Do you know how to speak politely to a guest in English? Can you understand their requests and serve them accordingly? Whether your job is to take reservations or clean the hotel rooms, these pages can help you learn important words and expressions to use on the job in the hotel industry.
  • 5.
    What words arerelated to a hotel? • Work in groups and make a visual organizer. HOTEL RECEPTION DESK BELLBOY LIFT ROOM
  • 6.
    LOOK AT THEPICTURES AND WRITE THE NAME OF EACH ONE. LUGGAGE CART BELLBOY/ BELLHOP
  • 7.
    LOOK AT THEPICTURES AND WRITE THE NAME OF EACH ONE. ROOM SERVICE ADJOINING ROOMS
  • 8.
    LOOK AT THEPICTURES AND WRITE THE NAME OF EACH ONE. PULL OUT COUCH VALET
  • 9.
    LOOK AT THEPICTURES AND WRITE THE NAME OF EACH ONE. VENDING MACHINE KEY CARD
  • 10.
    USE YOUR DICTIONARIESAND LOOK UP THE MEANING OF THE FOLLOWING WORDS WORD MEANING ADJOINING ROOMS AMENITIES BELLBOY CHECK –IN CHECK-OUT COT DAMAGE CHARGE MAID INN HOT TUB KITCHENETTE
  • 11.
    USE YOUR DICTIONARIESAND LOOK UP THE MEANING OF THE FOLLOWING WORDS WORD MEANING LATE CHARGE LINEN LUGGAGE CART PARKING PASS VACANCY VALET VENDING MACHINE WAKE UP CALL WEIGHT ROOM KEY CARD WAKE-UP CALL
  • 12.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF ADJOINING ROOMS NOUN two hotel rooms with a door in the centre
  • 13.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF AMENITIES NOUN local facilities such as stores and restaurants
  • 14.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF ATTRACTIONS NOUN things for tourists to see and do
  • 15.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BAGGAGE NOUN bags and suitcases packed with personal belongings
  • 16.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BED AND BREAKFAST NOUN a home that offers a place to stay and a place to eat
  • 17.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BELLBOY NOUN a staff member who helps guests with their luggage
  • 18.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BAGGAGE NOUN bags and suitcases packed with personal belongings
  • 19.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BAGGAGE NOUN bags and suitcases packed with personal belongings
  • 20.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BOOK VERB arrange to stay in a hotel
  • 21.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF BROCHURES NOUN small booklets that provide information on the local sites and attractions
  • 22.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF CHECK-IN VERB go to the front desk to receive keys
  • 23.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF CHECK-OUT NOUN return the keys and pay for the bill
  • 24.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF COMPLIMENTARY BREAKFAST NOUN free of charge
  • 25.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF COT, ROLLAWAY BED NOUN a single bed on wheels that folds up
  • 26.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF HOUSEKEEPING, MAID NOUN staff members that clean the rooms and linen
  • 27.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF ICE MACHINE NOUN a machine that automatically makes ice that guests can use to keep drinks cold
  • 28.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF INDOOR POOL NOUN place for guests to swim inside the hotel
  • 29.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF INN NOUN another word for "hotel"
  • 30.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF JACUZZI, HOT TUB, WHIRL POOL NOUN a small hot pool for relaxation
  • 31.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF KITCHENETTE NOUN a small fridge and cooking area
  • 32.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF LATE CHARGE NOUN a fee for staying past the check-out time
  • 33.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF LINEN NOUN sheets, blankets, pillow cases
  • 34.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF PARKING PASS NOUN a piece of paper that guests display in the car window while in the hotel parking lot
  • 35.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF SOFA BED, PULL- OUT COUCH NOUN a bed built into a sofa or couch
  • 36.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF VACANCY NOUN VACANT ADJ available rooms
  • 37.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF VALET NOUN staff that parks the guests' vehicles
  • 38.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF VENDING MACHINE NOUN a machine that distributes snacks and beverages when you insert coins
  • 39.
    LET’S SEE THEVOCABULARY RELATED TO HOTEL STAFF WAKE UP CALL NOUN a morning phone call from the front desk, acts as an alarm clock
  • 40.
    Now , workin groups and make 10 sentences using the new vocabulary learnt in class. •If you want we can book your parents in an adjoining room. •We are located downtown, so we are close to all of the amenities.
  • 41.
    Finally, make aconversation at the hotel where you check- in or check- out.