Abby Butler is an experienced administrative and marketing professional seeking new opportunities. She has over 10 years of experience in various roles including student loan rehabilitation counseling, private music instruction, insurance sales, retail management, and executive administration. Butler has a bachelor's degree in child psychology and a second bachelor's degree in marriage and family therapy. She is proficient in various software programs and has strong communication, organization, and customer service skills.

1. Abby Butler
Carlsbad, CA 92009  (760) 978-9717  abbybeebutler@gmail.com
ADMINISTRATIVE AND MARKETING PROFESSIONAL
Seasoned administrative and marketing professional known for adding value to fast-paced organizations. Results driven
with a solid reputation in content management, client development, team building and coworker and customer
satisfaction. Thrives on new challenges, managing demanding assignments and projects, and creating and maintaining
valuable relationships.
Education
Azusa Pacific University, Bachelors of Science in Child and Adolescent Psychology (May 2017)
Abilene Christian University, Bachelors of Science in Marriage and Family Therapy/Music, June 2014
*Website Development Skills - HTML/CSS, Squarespace, Wordpress, TypePad, and Wix
* 162 WPM with 2% error, proficient in Microsoft Office, CCMS, and Microsoft and Apple Calendar and Email
PROFESSIONAL EXPERIENCE
PINNACLE RECOVERY, August 2016-current
Student Loan Rehabilitation Counselor
• Follow and abide by the rules and standards of the U.S. Department of Education and Conserve, the subcontractor
whose contract with the Dept. of Ed. supplies the consumer information and loan rehabilitation options .
• Use and navigate a national content management system and database alongside a multi-line phone system to enroll
borrowers in loan rehabilitation programs as well as secure payments for defaulted federal student loans.
• Act as point of contact for clients in loan rehabilitation programs, taking financial statements, calculating qualifying
payments, and notating conversations, statements, and payments in the CCMS system.
• Meet personal and professional quotas set by the company and the Department of Education in order to bring
defaulted loans into good standing and lower national debt.
TAKE LESSONS, February 2009-August 2016
Private piano lesson and vocal instructor
• Create personalized lesson plans based on goals and current abilities of students ages 4-60.
• Create schedule based on the needs of all students and their families and upload it to the TL calendar system, then
update system after each lesson, including session notes and verification of completed lessons.
AFLAC, June 2016-current
Independent Insurance Sales Agent
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Pursue and develop clientele by networking to find new customers and generate lists of prospective clients.
• Interview prospective clients to obtain data about their financial resources and needs, the person or property to be
insured, and to discuss any existing coverage.
STEIN MART, January 2016-May 2016
Home Department Sales Lead
• Collaborate with Store Management team to set expectations and achieve service standards at the front of the store.
• Develop a thorough knowledge of Stein Mart's policies and procedures while providing leadership to Service
Associates working at the registers

2. Abby Butler
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HAMMERTIME JEWELRY, January 2016 -May 2016
Co-owner/Shop Manager/Purchaser/Web Developer
• Created and ran company website, researched and compiled a list of suppliers and merchants, built business
contacts, handled inventory, ran social media outreach, and handled business licensing and trademark agreements.
COMFORT INN AND SUITES, August 2011-January 2012
Front Desk Manager and Concierge
• Enthusiasticallygreeted members, guests, and prospects on the phone and in person
• Improved service by communicating and assisting employees to understand guest needs, providing guidance,
feedback, and individual coaching when needed
• Successfully maintained excellent communication with all other departments especially Housekeeping, Maintenance,
and Sales department in regards to their needs
• Participated in department meetings and continually communicated a clear and consistent message regarding the hotel
goals to produce desired results
Wet Seal, September 2010-February 2011
Sales Associate/Personal Shopper
• Led each client through their shopping experience, guiding them to products and services that are particularly suited
for their needs and desires.
• Developed personalized shopping experience for all customers through providing individualized attention along with
prevailing knowledge of products and trends.
• Provided expert advice in trends, outfitting and product information related to company and customer fashion sense.
*Additional Notable Experience
Petromax Operating Company, Inc.
Executive Administrator/Office Manager
• Oversaw staff of 11, aiding and managing appointments for company president
• Executed duties as liaison between shareholders, investors and CEO
• Collaborated with IT team using innovative ideas to convert outdated systems such as Outlook and personal emails to
secure private servers and inter-office systems, increasing efficiency and privacy
VOLUNTEER
National Eating Disorder Association, Event organizer and social media outreach team
Byron Nelson Golf Tournament and Charity Auction, Sign-in coordinator
Day Nursery of Abilene, Childcare and staff aide
Lakepointe Church, Soup kitchen worker/outreach for MERGE ministries
UNICEF Project (TAP) Water, Restaurant recruiter
Highland Oaks Church of Christ, Caring and Sharing worker

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LICENSE
Life, Accident, and Health Insurance license (0K99483), California Department of Insurance's (CDI), Producer Licensing
Bureau