This professional profile summarizes the experience and qualifications of Alaina Cordone. She has over 5 years of experience in customer service roles at Panera Bread and Victoria's Secret. She is currently an Associate Trainer at Panera Bread where she trains new associates and ensures excellent customer service. Cordone earned a BS in Business Administration from SUNY Oswego with a 3.6 GPA and Dean's List honors. She has strong skills in social media, data analysis, team leadership, communication, and customer service.

1.
PROFESSIONAL PROFILE
Actively seeking a career that allows the chance for personal development and
advancement. Searching for a high-energy atmosphere where I am able to
excel at innovative thinking, collaborative efforts and utilize my strong work
ethic which is proven through my academic achievements and past work
experience.
EXPERIENCE
Panera Bread Company, April 2012 - Present
Associate Trainer
• Train and supervise new associates in tasks related to the bakery-cafe
• Ensure associates are well versed and comfortable with their position
• Utilize critical thinking when assisting unsatisfied customers
• Maintain all responsibilities of previous position as an Associate
Panera Bread Company, June 2010 – April 2012
Associate
• Assisted customers through the ordering process
• Resolved complicated problems associated with customer complaints
using critical thinking
• Created and maintain personal relationships with each individual
customer
• Appointed as Loyalty Ambassador: Promoted a Panera loyalty card to
customers
Victoria’s Secret, December 2009-March 2010
Seasonal Associate
• Assisted customers in obtaining their specified items
• Performed cashier responsibilities while ensuring the customer was
fully satisfied
SRC, May- August 2009
Business Intern, Environmental Science Center
• Data retrieval and entry
• Assisted with financial spreadsheets
• Coordinated an intern presentation that was given at a symposium for
the Center
EDUCATION
BS. Business Administration
SUNY Oswego, NY
GPA: 3.6; Dean’s List
2013-2015
AS. Business Administration
Onondaga Community
College, NY
2008-2013
SKILLS
Social Media
Google
Data Analysis
Data Retrieval
Accuracy
Team Leadership
Innovative Thinking
Critical Thinking
Collaboration
Communication
Microsoft Office
Quick Learning
Customer Service
Relevant
Coursework
Consumer Behavior
Electronic Marketing
Elements of Marketing
Strategic Communication
Alaina Cordone
Phone: 315.481.1295 Email: acordone@oswego.edu
Address: 3201 RT 91 Jamesville NY, 13078