Ebony Bowden is seeking a leadership position where she can utilize her skills in business management, marketing, customer service, and administration. She has a business management degree and property/casualty insurance license, as well as experience in real estate sales, marketing, customer service supervision, and office management. Her professional experience demonstrates strengths in developing marketing strategies, expanding client bases, managing daily operations, and training and supervising employees.

1. Ebony C. Bowden
2937 N. Hanley Rd.  Saint Louis, Mo 63121  (314) 795-5735  ebowden0781@yahoo.com
2937 N. Hanley Rd  Saint Louis, MO 63121  (314) 795-5735  ebowden0781@yahoo.com
Objective ____________________________________________________________________________________
To obtain a challenging leadership position where I can utilize my creative problem solving, business management, administrative, marketing,
and interpersonal skills. My goal is to become associated with a company where I can gain further experience while enhancing the company’s
productivity and reputation.
Profile ______________________________________________________________________________________
Motivated, personable business professional with Business Management Degree, Property/Casualty Insurance
License, and Web Development certification. Talent for quickly mastering technology, diplomatic and tactful with
professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.
Demonstrated history of producing revenue through marketing and sales.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated
ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary _______________________________________________________________________________
 Customer Service
 Web Design /Development
 Advertising
 Office Management
 Property Insurance
 New Product Launch
 Marketing & Sales
 Telecommunications
 Front Desk
 Real Estate Sales
 H.R. Operations
 Business Admin. /Mgt.
Professional Experience _______________________________________________________________________
COMMUNICATION: PRESENTATIONS/TECHNOLOGY
 Rapidly learn and master varied computer programs; recently completed Web Development certificate course.
 Articulated the value of products and services (face to face & over the phone)
 Opened new accounts, B2B marketing, communications and in-market launch
CUSTOMER SERVICE/MARKETING/SALES/PROBLEM SOLVING
 Oversee front-office operations and provide impeccable customer service:
 Develop and implement strategic marketing plan for business:
o Create special promotions, write/design print and outdoor advertising, and coordinate all media
buying
o Expanded client base by consistently delivering goal-surpassing marketing results and ensuring
complete client satisfaction
MANAGEMENT/DETAIL MASTERY/ORGANIZATION
 Manage all aspects of day-to-day operations-answering phones, ordering of office supplies, and filing
 Responsible for bookkeeping, paying bills and customer service
 Schedule appointments and set up meetings, interviews and bank deposits
 Responsible for HR-recruiting, orienting, training, supervising and managing employees
Employment History __________________________________________________________________________
BERKSHIRE HATHAWAY – Saint Louis, Mo D&J Glass – Saint Louis, Mo
Real Estate Agent 2015-current Office Manager 2011-2012
United Healthcare – Saint Louis, Mo AT&T – Saint Louis, Mo
Customer Service Supervisor 2013-2015 Marketing Specialist, 2007-2011
Education ___________________________________________________________________________________
Saint Louis Community College at Forest Park, Saint Louis, Mo Missouri Property & Casualty
A.A.S., Major: Business Management 2013 License #8283103
Missouri Real Estate Agent License #2015037934 Certified Web Developer 2011