Nancy Ann Baldwin has over 15 years of experience in business administration, customer service, and education. She holds an Associate of Science degree in Business Administration from Edinboro University of Pennsylvania. Currently, she works as a Personal Lines Support Specialist for Erie Insurance Group, where she processes information with 99% accuracy and meets all department deadlines. Previously, she was the Director of Education and Instructor at Toni & Guy Hairdressing Academy, where she presented theory and practical lessons to students with a 99% pass rate.

1. Nancy Ann Baldwin
3511 Zuck Road Erie, Pa. 16506
(814) 602-6139
navecky62@msn.com
PROFESSIONAL SUMMARY: Results driven business professional with an A.S. Business Administration degree
with excellent administrative support, customer relations, communication, management, and leadership skills.
Proficient in MS Word, Excel, PowerPoint, and Outlook.
EDUCATION
Major: Business Administration, Associate of Science GPA: 3.84 06/2014 to 05/2016
Edinboro University of Pennsylvania, Edinboro Pa.
WORK EXPERIENCE
Erie Insurance Group, Erie, Pa., Personal Lines Support Spct. I /Processing Clerk 06/2016 to Present
(contingent employee, Volt Information Sciences, Inc.)
 Process information from various source documents with 99% accuracy
 Achieving 100% success meeting department deadlines
 Experienced with Erie Insurance software including main frame system and EGCF
 Proof completed letters and forms for accuracy and insert proper enclosures as necessary
 Distribute mail and reports according to established schedules and deadlines
 Categorize and process documents for the processing clerks
 Research policy holder information to complete excel reports
 Perform various clerical activities including but not limited to data entry, typing, sorting paperwork,
and reports, and other correspondence as required
Crossmark, Erie, Pa., Retail Data Collection Associate 08/2016 to Present
 Collect display and promotional information from designated retail stores
 Scan UPC codes via hand-held device with established procedures
 Complete assignments and transmit data according to Crossmark deadlines
Toni & Guy Hairdressing Academy, Erie, Pa., Director of Education, Instructor, 01/2006 to 06/2014
 Supported front desk operations, greeted customers, received and distributed correspondence
 Directed calls to appropriate department, received and returned messages on a multi-line system
 Scheduled appointments for the admissions department, student clinic and seminars
 Prepared budgets, calculated cost per student ratios and purchased materials
 Processed, reconciled and tracked purchase orders and controlled inventory
 Maintained confidential documents and files
 Recognized analytic thinker with the capability to resolve customer issues in a proactive manner
 Demonstrated ability to analyze situations to provide optimal results
 Presented theory and practical lessons to a diverse student body with a 99% past rate

2. Nancy Ann Baldwin Page 2
TL Cutters Salon, Erie, Pa., Hair Designer 11/2005 to 05/2006
 Identified new opportunities and applied new concepts to improve job performance
 Implemented a marketing campaign to create new business and to increase existing business
 Developed time management methodologies to improve schedule
 Worked independently to increase sales volume which resulted in an increase of 10% revenue growth
 Contributed to business volume by increasing sales 20% for the company
East Coast Salon Services, Monroeville, Pa., Interim Manager/ Sales Associate 02/2004 to 05/2005
 Managed staff, hired and trained new employees
 Performed daily procedures using a POS system, maintained and updated customer files, managed
inventory control, and prepared business reports
 Supported Sales Manager, outside Sales Consultants, Corporate Educators and the Western Division
Sales Office by facilitating customer orders to increase revenue
Focus Hair Design, Murrysville, Pa., Hair Designer 02/2002 to 05/2004
 Evaluated customer needs with extensive consultations and performed specialized service
 Received cash payments, credit authorizations and prepared sales slips for accounts receivable and
payable
Marconi Communications, Warrendale, Pa., Regional Account Representative 08/2000 to 07/2001
 Managed database on a Siebel system
 Identified new business relationships as part of a team to generate revenue for broadband solutions
 Increased lead generation by 30% by managing new business leads, quote generation, and cold calling
 Created marketing scripts for the enterprise, service provider, and vertical markets
 Developed sales strategies that directly increase seminar attendance by 50%
PROFESSIONAL BUSINESS COURSES
 Edinboro University, Essential Computing (MS Office Suite), Wealth/Money Management, Accounting I
& II, Business & Professional Communication, Fundamentals of Management and Marketing, Business
Law I, Business in Society, and Principles of Microeconomics and Macroeconomics
 The Pacific Institute, Investment in Excellence and Success Strategies for Effective Colleges and Schools