Mona Modi is seeking a position in human resources and has over 7 years of experience in roles such as operations manager, guest attendant, and administrative assistant. She has a bachelor's degree in technical management from DeVry University and commerce from the University of Mumbai. Modi has strong computer, administrative, communication, and customer service skills.

1. Mona Modi
362 Jefferson Drive,
Brentwood, CA 94513
Cell# (925) 320-1210,
(707) 317-8161
monamodi@gmail.com.
savvymona@gmail.com
OBJECTIVE
To obtain a place of work where my ideas, vision, energy and experience can be fully utilized and
rewarded. To take responsibilities and have freedom to give definite shape and success to set objectives
and to achieve them. Interested in Human Resources and related roles like staffing co-ordinator, benefits
consultant,etc
EDUCATION
Bachelors in Science in Technical Management with Majors in Human Resources
2012 – 2015. DeVry University (Oakland), USA
Related Courses: Employment Laws, Training and development, Strategic Compensation,HRIS,
Computer-100, Database Analyis with spreadsheets, Principles Of Management, etc.
Bachelors of Commerce,
June 1997, University of Mumbai, Mumbai, India
Studies focused in human resource, economics, commerce, finance and accounting. Development of a
financially sound organization, business administration, taxation, business case analysis.
Valid California drivers license.
PROFESSIONAL EXPERIENCE
A self-starting highly motivated and goal oriented. More than 7 years of progressive experience in
Human resources ,administration, management, Customer service, Cashier and more. Recognized for my
ability to create and build lasting relationship with clients and vendors. I have proficiency in using
Internet, PMS and Microsoft Office.
COMPUTER SKILLS
• Microsoft Programs: Word, Excel, PowerPoint, Outlook, Operating
Systems: Windows.
WORK EXPERIENCE SUMMARY
Administration and Sales Assisitant.— Hampton Inn—Pittsburg-CA- Feb2012- Jun-2014

2. • Administrative: Adeptly handle administrative matters including screening calls,
managing calendars, planning meetings, making travel arrangements, composing documents
and organizing offices for efficiency.
• Communications: Interact professionally with all levels of staff and maintain the
highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
• Computers: Considered a “power user” of Microsoft Office; quickly learn and master
new technology.
Provide administrative support. Answer telephones and promptly and courteously assist clients
and employees throughout the organization. Maintain calendars, coordinating extensive
appointments, meetings and domestic/international travel.
Business analysis skills and expertise include learning program design, talent management, organization
development, leadership and management practices, communication theory.
Adaptability, ability, commitment for operating all the tasks successfully with continuous learning and
development.
• Content Development: Design, develop and facilitate multi-platform content to support targeted learning
and change efforts using best practices in change management and communication.
• Program and Project Management: Design, develop, implement and manage targeted programs or other
general projects.
• Consulting: Partner with business leaders to identify, develop, and implement solutions targeting
employee development and overall talent management solutions
• Facilitation: Deliver quality training programs and Organization Development engagements through
various platforms and methodologies.
Operations Manager: Skyline Hotels and Budget Host Inn (Mineral Wells, TX) 2002- 2008
• Generating new candidates through a variety of resources and finding the best talent.
• Proficiency in developing operations, marketing, revenue maximization, strategic planning, budgeting,
forecasting, customer satisfaction and administration. Experienced manager with a knack for building
strong teams and motivating all members to achieve customer service and revenue goals.
• Checks distribution channels for hotel positioning, information accuracy and competitor positioning.
Analyzes period end and other available systems data to identify trends, future need periods and
obstacles.

3. • Achieves optimal results for ownership & management. Responsible for overseeing the activities related
to group, transient and negotiated business to increase the market share. Develops and implements
marketing and sales plans based on demand segments. Actively sells Corporate, Association, Government
& Local Markets .
• Strong managerial skills especially at strategic and tactical planning and management. Ability to assist
and guide all team member to achieve management goals.
• Measured expenses and ensured costs cutting objectives to increase bottom line revenues.
Guest Attendant: Econolodge (Scottsville, KY) 1999-2002
• Demonstrated ability to independently carry complex assignments and anticipate and analyze
problems of program-wide scope.
• Ability to develop and maintain harmonious working relationships in circumstances, which involve
the denial of requests or the necessity to persuade others to accept a different point of view
•
Ability to understand the roles and responsibilities of others and to gauge relationships accordingly
by taking into account the variety of the interrelationships, motivations and goals of the members of
the organization served.
• Providing Excellent Services for a smooth and express check Ins, Processing Payments, Assisting Guest
needs and resolves any complains in a timely manner.
• Developed and maintained reports to monitor performance vs. quota and project sales for the month and
quarter. Developed annual marketing plan and budget.
• Diagnosed Client Sales Representatives and managers weaknesses and opportunities for improvement.
• Monitored Client Sales Rep calls on a daily basis to assess quality and ensure continuous improvement
and employee retention. Provided regular coaching and feedback on employees and clients. Developed
and utilized individual development plans to increase Client Sales Rep performance and increase the
bottom line revenue goals.
Assistant Manager:
Marathon Gas Station, TCBY Ice Cream (Grayson, KY)
• To maintain and order all Groceries items, Ice Cream items in a timely manner.
Make sure all software and hardware system for Gas stations are maintain properly.
• Collaborated with the Client Marketing Manager, VP of Marketing & owners to define the promotional
calendar (i.e., what products or vertical markets to focus on when). Worked with the Client Marketing
Managers to ensure quality execution and follow-up for client marketing programs to ensure increased
market share.

4. • Entrepreneurial spirit, high energy, enthusiasm and strong work ethic.
1997- 1998 Counselor: APTECH Computers (Dahanu Road, Maharashtra, India)
• Acting as the responsible contact for clients – determining their needs and providing expert
consultation.
• Becoming an expert in my niche space, and developing ways to improve and expand their
service.
• Serve as the receptionist; answer and direct telephone calls take, retrieve and transmit messages.
• Provide general information and assistance, respond to inquiries with judgment, knowledge and
interpretation of procedures and regulations are necessary..
Typing skills 45 words per min. friendly and Positive attitude. Advanced skills including
advanced communication and software.
Operational skills Professional skills Soft skills
MS Office Business acumen Assertive and ethical
Windows Objective goal oriented Trustworthy and loyal
Internet savvy Leadership potential Patience and Integrity
PMS Negotiation Flexible and adaptable
Task Tracking Capable influencer Humility
Team player Strong communication
Training and development Analytical and detail oriented