The document discusses verbal and nonverbal communication. It defines language as a system of symbols used to define people, ideas, and objects. Words can have denotative meanings from dictionaries as well as connotative meanings involving emotional responses. Nonverbal communication includes gestures, facial expressions, eye behavior, voice, physical appearance, space, touch, and time orientation. Nonverbal behaviors are often spontaneous, ambiguous, and seen as more believable than verbal communication alone. Culture, gender, media, and ambiguity can influence nonverbal communication.