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Listening
Listening and hearing
are not the same…
                  Hearing is the physiological
                   process of perceiving
                   sound. Involuntary.

                  Listening is the process of
                   recognizing, understand,
                   accurately interpreting,
                   and responding effectively
                   to the messages you hear.
Personal Listening Preferences
 People-oriented listeners
   Listen with relationships in mind and are concerned with
    other’s feelings

 Action-oriented listeners
   Focused on tasks

 Content-oriented listeners
   Critically examine information received

 Time-oriented listeners
   Concerned with efficiency
Why We Listen…based on situation
 Informational listening
   To understand

 Critical listening
   Evaluate information

 Empathic listening
   Understand emotion

 Appreciative listening
   Enjoyment
Listening Challenges
 Environmental

 Hearing and processing
  challenges

 Multitasking

 Boredom and
  Overexcitement

 Attitudes about listening

 Overconfidence about
  abilities

 Listening apprehension
Listening in Context
 The relational and situational listening contexts

 The cultural listening context

 The technology listening context
By the numbers
 85% of what we know we have learned through listening

 7 out of every 10 minutes we are communicating with another
  human being

 Humans generally listen at a 25% comprehension rate

 Less than 2% of all professionals have had a formal training on
  listening

 In a typical business day, we spend 45% of our time listening,
  30% talking, 16% reading, and 9% writing

 We listen at 125-250 words per minute, be think at 1000-3000
  words per minute
Characteristics of
Supportive Listeners
       Spangle and Moorehead reading

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Listening

  • 2. Listening and hearing are not the same…  Hearing is the physiological process of perceiving sound. Involuntary.  Listening is the process of recognizing, understand, accurately interpreting, and responding effectively to the messages you hear.
  • 3. Personal Listening Preferences  People-oriented listeners  Listen with relationships in mind and are concerned with other’s feelings  Action-oriented listeners  Focused on tasks  Content-oriented listeners  Critically examine information received  Time-oriented listeners  Concerned with efficiency
  • 4. Why We Listen…based on situation  Informational listening  To understand  Critical listening  Evaluate information  Empathic listening  Understand emotion  Appreciative listening  Enjoyment
  • 5. Listening Challenges  Environmental  Hearing and processing challenges  Multitasking  Boredom and Overexcitement  Attitudes about listening  Overconfidence about abilities  Listening apprehension
  • 6. Listening in Context  The relational and situational listening contexts  The cultural listening context  The technology listening context
  • 7. By the numbers  85% of what we know we have learned through listening  7 out of every 10 minutes we are communicating with another human being  Humans generally listen at a 25% comprehension rate  Less than 2% of all professionals have had a formal training on listening  In a typical business day, we spend 45% of our time listening, 30% talking, 16% reading, and 9% writing  We listen at 125-250 words per minute, be think at 1000-3000 words per minute
  • 8. Characteristics of Supportive Listeners Spangle and Moorehead reading