Planning involves determining in advance what actions should be taken. It includes setting goals, identifying needed resources, considering alternatives, creating a plan, implementing it, and evaluating results. The main steps in the planning process are to define the task, identify resources, consider alternatives, create the plan, work the plan, and evaluate. Planning provides focus, reduces uncertainty, provides direction, encourages innovation, helps coordination, guides decision making, and provides operational efficiency. Challenges to planning include lack of information, time/costs, resistance to change, inability to plan, a false sense of security, and environmental constraints. There are different levels of planning including corporate, divisional/functional, and group planning.