Pia Gonzalez is seeking an administrative role and has over 25 years of experience in various roles including administration supervisor, office manager, and accounting roles. She has extensive experience with Microsoft Office, MYOB, and other software, as well as accounting, bookkeeping, and office management skills. She has obtained several business-related certificates and is currently studying for a Diploma of Business and Management.

1. 1 Pia Gonzalez
Confidential
Resume
June 6
2014
PiaGonzalez

2. 2 Pia Gonzalez
Personal Details
Name: Pia Gonzalez
Address: 35 Raven hill Blvd, ROXBURGH PARK
Contact: Mobile: 0438460950
Home: 03) 9308 7679
Date of Birth: 27th September 1965
Exemplary presentation skills. Ability to build cross functional and inter-personal
relationships quickly,
leadership skills. High level of written and oral communication skills. Most of all Motivated
and energetic.
Flexibility to work across a 7 day roster.
I am Currently studying - Diplomas of Business and Management
Education & Training
National Australia Bank
1989-1996
 MYOB
 Trial Balance
 Budgeting
 Financial Accounting
 Ledger Reports

3. 3 Pia Gonzalez
Software Experience
 Create and present Slide shows
 Maintain and Balance Excel Spread sheets
 Outlook /schedule Calendar & Appointments setting
 Google Docs/Drive
 Internet navigation of company websites
 Microsoft Excel
 Microsoft Outlook
 Microsoft Word
 MYOB
 Supervisor of Administration Area (Microsoft templates)
 Recruitment process, interviews etc.(Microsoft templates )
 Balance of declined credit card payments report(excel )
 IP payments system
 AMS online system

4. 4 Pia Gonzalez
Motor One
Period 2011 -2014
Position: Virtual Administration Supervisor
Duties:
Liaising with Sales Managers at various Motor Dealerships to obtain relevant details
In regards to the aftermarket and Car Care that was applied to vehicles and ensure that
Rebate has been claimed correctly.
Co-ordinating Customer Letters for the dealership to distribute with their warehouse on
behalf of Motor One. Recruitment of new staff and training of new staff.
Supervisory position which involved making sure that all of the Administration tasks
has been completed correctly. Also delegating workload distribution evenly.
This means updating and making finishing touches to all marketing campaigns that are
being promoted within the company.
Answering all phone queries that relate directly to my work e.g.: customer
Warranties for aftermarket products that they have applied to the vehicles,
Updating all company online portals with correct information and ensure that it is
compliant with the Code Red Structure.
Updating Google Docs live reports and ensuring that they all comply with company
Standards and policies,
Creating reports in excel to comply with company requirements and manage share
profits and maintain commissions for sales staff.

5. 5 Pia Gonzalez
Cont.:
 Provide general secretarial / administration support
 Accounts Receivable
 Manage appointments and travel arrangements for Managers schedule
 Manage office operations to ensure an efficient office environment
 Monitor existing documents to ensure they remain thorough, accurate and up-to date
 Product pricing, product knowledge and quotations
 Carrying out routine administrative duties such as photocopying, scanning and filing
 Responsible for answering & screening telephone calls & face to face enquiries
 Training of new staff members
 Monitoring inventory, office stock and ordering supplies as necessary
State Recruitment Manager: Joanna Xiradakis
Ph.: 0437356618
Office Manager: Holly Nelson
Ph.: 8809 2800
210 Canterbury Rd Canterbury Vic

6. 6 Pia Gonzalez
Tenix Solution
Period : 12/09/09-05/03/10
Position: Part-Time Communications Office
Duties:
Answering all incoming calls from sheriff’s office and comply with all state regulations
when dealing with the sheriff’s enquiries.
Filling out all necessary paperwork to ensure all information is correct and complied
with the legal requirements, navigating within all government computer programs to
obtain correct information for all sheriffs’ enquiries.
Filling out of outdated paperwork and updating all current paperwork.
Filling out all log sheets and preparing log sheets for relevant shifts prior to
commencement of shifts.
Manager: Kylie Blake
PH: 8346 2218
Address: 48 Lillee Cres
Tullamarine 3046 Vic

7. 7 Pia Gonzalez
Myer Northland
Period: November 1999 to 2007
Division: Financial Services
Position: Administration Officer Level 3
Duties:
Undertake all administrative tasks of the Financial Services section including general
office duties, clerical and administration duties, archive and file maintenance, data
processing, word processing, mail, facsimiles and record keeping.
Operating and maintain a busy central switchboard.
Ensure telephone and counter enquiries in the Lay by Department are provided with
efficient, effective and accurate advice, information, referral and assistance.
Processing tickets and allocating the seating arrangement for the Ticket master
Department and reconciling Ticket master reports.
Control of Store Ledgers i.e.: gift cards and corporate orders of business gift cards.
Telephonist: Operating store switchboard, overhead announcements of store
promotions, Customer complaints and queries and attend to Emergency Incidents
Myer – Northland
Murray Rd Albert St, Preston Vic

8. 8 Pia Gonzalez
PH: (03) 8470 9274
National Australia Bank
Period: 1989 - 1997
Division: Accounting
Position: Remittance Difference Officer
Duties:
Balancing and updating surplus accounts.
Tracing all incoming bank error requests received from other departments and
branches requiring that all relevant correspondence of these traces be completed.
Balancing and reconciling eight accounts on a weekly basis.
Conducting other Bank Settlements daily via fax ensuring that the correct
information reaches the correct banks and that all the figures balance for the day.
Liaise within other departments within the National Australian Bank that relate
directly with the accounts area and providing resolutions with the department and
branches.
Dealing with a high level of confidential data entry information, preparation of
obtaining correct correspondence and preparing these documents’ for faxing,
filing and photocopying.
Manning the Reception Centre PBAX Board Switchboard Operator: Receiving all
incoming calls diverting them to the respective Departments
Dealing with all telephone queries and negotiating tactful responses for
customers.
Ms Lorraine Hand
Supervisor National Australia Bank
PH: 9208 8000

9. 9 Pia Gonzalez
Achievements:
During my time with the National Australia Bank to further my career
as an Accountant I studied part time at RMIT completing one year in accounting studies.
Supervisor – Accounting Department: Mrs Dessica Slade Betts
National Australia Bank
200 Victoria Parade, EAST MELBOURNE
Ms Lorraine Hand
Supervisor National Australia Bank
PH :( 03) 9208 8000

10. 10 Pia Gonzalez
Latest Achievements:
Completed Certificate II in Business 13/07/2010
Currently completed Certificate III in Business 27/10/2011
Completed Cert VI in Business 09/10/2013
Certificate in EA Business-2014
Certificate in Human Resources -2014

11. 11 Pia Gonzalez
Personal Attributes
 Strong team focus
 Respect for others
 Integrity and compassion
 Honest and open approach
 Strong and articulate communication skills
 Strong attention to detail
 Highly developed self-awareness
 Exceptional customer service ethic
 Flexible, hardworking and dedicated