This document contains Heather Stadelman's resume. It summarizes her work experience including seasonal work as a tax preparer at H&R Block and Jackson Hewitt from 2009 to present. It also lists her education including a tax preparer certification and pursuing a paralegal studies and computer information technology degree at Davenport University. References are provided from previous employers that can attest to her skills in tax preparation, customer service, and data entry.

1. Heather Larae Stadelman
3 Lawler Ct.
Lansing , MI 48906
(517) 977-1236
Heather_L_Stadelman@Hotmail.com

2.  Acquire and sustain successful employment
utilizing talents and expertise within
management, secretarial, customer service,
and/or problem resolution employment
settings.

3.  Able to type 60+ words per minute; an
exceptionally quick learner; very
hardworking, intelligent, problem solving
individual with advanced knowledge in
computer applications and databases; able to
operate
 Multi-line phones with ease, in addition to fax
machines, copiers, and scanners; excellent
organizational skills/tactics.

4.  H&R BLOCK
 09/2012-current (seasonal)
 Accurately and honestly compute, prepare, calculate,
and transmit multi-various tax relevant information to
the IRS on behalf of individual customers; efficiently
and orderly receive incoming requests regarding
appointment scheduling and questions; review
documentation/statements pertaining to annual
income and expenditures which allows accurate
identification of necessary tax forms; calculate
preparation fees and furnish receipts; identify and
implement appropriate tax related adjustments,
deductions, and credits; organize and sort paperwork
while maintaining a safe and clean work environment


5.  TAX PREPARER-JACKSON HEWITT
 11/2009-04/2012
 Accurately and honestly compute, prepare, calculate,
and transmit multi-various tax relevant information to
the IRS on behalf of individual customers; efficiently
and orderly receive incoming requests regarding
appointment scheduling and questions; review
documentation/statements pertaining to annual
income and expenditures which allows accurate
identification of necessary tax forms; calculate
preparation fees and furnish receipts; identify and
implement appropriate tax related adjustments,
deductions, and credits; organize and sort paperwork
while maintaining a safe and clean work environment.

6.  DIRECT MARKETING SPECIALIST-EVOLVE TELE-
SERVICES
 01/2011-08/2011
 Answer telephone calls from potential customers who have
been solicited through advertisements. Deliver prepared
sales talks, reading from scripts that describe products or
services, in order to persuade potential customers to
purchase a product or service or to make a donation.
Explain products or services and prices, and answer
questions from customers. Obtain customer information
such as name, address, and payment method, and enter
orders into computers. Record names, addresses, purchases,
and reactions of prospects contacted. Adjust sales scripts to
better target the needs and interests of specific individuals.
Maintain records of contacts, accounts, and orders.

7.  DATA ENTRY SPECIALISTSECRETARY-
SOLUTIONS INFO-SYSTEMS
 02/2009-01/2011
 Quickly and accurately utilize fast typing skills
to enter information into business databases;
research data and promptly receive incoming
phone calls at high call volumes; conveniently
determine and schedule appointments; create
and organize necessary files regarding relevant
paperwork, and orders.

8.  SECRETARY MIDWEST FLOORING
(INTERN)
 01/2005-09/2005
 Prepared, managed and organized meetings,
conferences, travel arrangements and expenses
report. Composed, typed, and distributed
routine correspondence, and reports. Handled
incoming calls, mail, and office filing systems.
Collected and coordinated the flow of internal
and external information. Managed office
equipment and office space.

9.  INSIDERDRIVERMANAGER-POPPA LEO’S
PIZZA
 01/2002-01/2009
 Oversaw, planned, and directed company operations
while supervising/monitoring employees; customer
satisfaction valued as number one focus; structured
and determined company schedule; promptly
welcomed and answered incoming orders/requests;
prepared orders via prepping, baking, packaging, and
delivering food products; accepted payments through
various payment methods with ease and convenience;
handled company loss prevention, paperwork and
conducted misc. duties in need of attention.

10.  JACKSON HEWITT TAX SCHOOL-LANSING,
MI-TAX PREPARER CERTIFICATION
 6 week intensive course
 ADULT CONTINUING EDUCATION-
LANSING, MI-GENERAL EQUIVALENCY
DIPLOMA

 DAVENPORT UNIVERSITY-LANSING, MI-IN
PROGRESS
 Paralegal studies.
 Computer Information Technology.

11.  I managed a pizza company on and off for over
4 years on MSU campus and had many
wonderful experiences and learned a plethora.

12. 
 LYNN CASE
 Tax Preparer, Jackson Hewitt
 (517) 515-9913
 SYDNEY KALUBA
 General Manager, Jackson Hewitt
 (517) 402-5892
 JULIE WEST
 Assistant Manager, Jackson Hewitt
 (517) 394-5929
 STEVEN GAUTHIER
 AssociateManager at Evolve Tele-Services
 (517) 862-0753
 MICHAEL VANNET
 Manager, Hungry Howie’sBusiness Owner
 (517) 488-