Rose B. Pasquale has over 20 years of experience in customer service roles including as a call center representative, sales agent, and manager. She has strong computer skills and experience with software like Microsoft Office. Her resume highlights qualifications like her ability to work well independently and possess strong customer service, communication, and problem solving skills. Her employment history includes various roles providing administrative support, customer service, and caregiving. She has a word processing certificate and high school diploma.

1. Rose B. Pasquale
10 Cumberland Drive, Apt. #418
Cole Harbour, Nova Scotia
B2V 2C7
(902) 482-0980
Highlights of Qualifications
 Over two years experience in a call centre environment
 Enjoy a fast-paced, demanding work environment
 Highly competent professional, able to work well independently
 Dependable and hard working, get along with colleagues
 Strong customer service skills, diplomatic and patient
 Experienced in computer software applications, such as Word Perfect, Microsoft
Office, Lotus 123, Excel and Harvard Graphics
Employment History
Sales Agent – Eastlink - TigerTel Communications, Dartmouth, Nova Scotia
• Sales Agent for Eastlink 2010 – 2012
• Making Outbound Calls to Eastlink customers
• Working as a team in the Call Centre
• Mastering the English Language
• Strong Telephone Skills
Via Xerox Relocation Specialist, Xerox Canada
• Job responsibilities include answering customer inquiries
• Responding to customer orders for relocation/move services
• Inquiries may come in a form of telephone or hard copy requests
• Specialist coordinates activity with transportation provider
• Processes the invoices and conducts adequate follow-up
Admin Assistant – Work Term - Ekistics Planning and Design 2009
Lunch Monitor, Shannon Park Elementary School 2002-2004
• Supervised children during the lunch period
• Guided and assisted children in the development of proper eating
• Assisted teachers and other workers in their duties
Call Centre Representative, Convergys 2001-2002
• Friendly and outgoing with a pleasant phone manner and voice

2. • Answered inquiries and provided information to customers
Rose B. Pasquale
10 Cumberland Drive, Apt. #418
Cole Harbour, Nova Scotia
B2V 2C7
(902) 482-0980
Page 2 of 3
Employment History (Cont’d)
 Explained in detail the type and cost of services offered
 Demonstrated excellent customer problem solving skills
 Handled customer complaints diplomatically while maintaining company policies
Account Representative, Worldwide Source Inc 2000-2001
 Made outbound calls to U.S. companies from the subscription department
 Advised customers concerning specialized products and services
 Updated information regarding company listing in the directory
 Proposed and sold services such as extending their listing in the directory
Manager, 3C Pizza - Toronto 1997-2000
 Took inbound calls for pizza orders
 Professionally dealt with irate customers and proposed solutions
 Supervised employees
 Prepared report at the end of the shift outlining overall activities
 Assigned available shifts to employees who call in for extra hours
Home Provider, Private Household - Toronto 1996-1997
 Provided care and supervision to a child
 Organized activities such as games and outings to provide amusement and exercise
 Performed housekeeping duties and prepared meals
Typist/Receptionist/Administrator, Dough Delight Ltd. - Toronto 1994-1996
 Handled incoming mail and outgoing faxes
 Typed correspondence, reports and other documents for the managers
 Generated a weekly report for the Human Resources representative
 Assisted the sale department manager when needed
 Assured the liaison with temporary personnel agencies
 relieved receptionist for morning, afternoon and lunch breaks

3. Rose B. Pasquale
10 Cumberland Drive, Apt. #418
Cole Harbour, Nova Scotia
B2V 2C7
(902) 482-0980
Page 3 of 3
Employment History (Cont’d)
Other relevant work experience
Secretary , Manpower Temporary Agency - Toronto 1992-1994
Secretary/Receptionist, The Gemini Group - Toronto 1991
Secretary, Linda Kay & Associates - Toronto 1989-1991
Senior Secretary, Lloyds Bank Canada - Toronto 1984-1989
Education & Professional Development
New Opportunities For Women Program – Dartmouth, Nova Scotia
Word Processing Certificate, Toronto School of Business
Grade 12 Diploma, Madonna High School - Toronto
References are available upon request