Helen Heath has over 20 years of experience in customer support, collections, and credit analysis roles. She is proficient in Microsoft Office programs and SAP. Most recently, she worked as a Customer Support and Collections Representative for Sony Electronics, where she handled over 125 customer accounts, responded to customer inquiries, processed orders, and ran daily and monthly reports. Prior to that, she held credit and collections roles at Reckitt Benckiser, AGFA Photo USA, and Panasonic, where she was responsible for tasks like collecting payments, releasing orders, and financial analysis.

1. HELEN HEATH
Phone 201-693-3152 e-mail limarenko1@hotmail.com
Summary Organized,detail oriented collections & customer support.reprsentative.
Worked for National electronics firm. An enthusiastic and exceptionally efficient
professional.Worked with largecustomer accounts,national as well as regional
retailers.Poses excellentcommunication skills in dealingwith customers,
inside/outsidesales and vendors.Coordinates and implements procedures and
meets deadlines.Focused individual willingto take the extra steps necessary to
achieveand exceed established goals.Highly motivated,customer focused, team
oriented customer supportrepresentative workingwith more than 125 accounts.
COMPUTER SKILLS
Proficientin SAP, Microsoft Word,Excel, MicrosoftOffice
EXPERIENCE
2007-2014 Customer Support & Collections Rep. --- Sony Electronics Inc. Park Ridge, N.J. 07656
Interacted with customers, internal and external, to provide process information in response
to inquiries,concerns aboutrequest and product information.
Served as an order entry person, problem solver and company representative.
--Receives, processes, inputs and monitors customers web based, e-mail,and or faxed
orders from receipt to invoicing.
--Professionally handles and responds to incomingrequests from customers, sales reps
and financial services dept. in a timely manner.
--Responded to customers internal and external questions,related to order and order
status,pricingshippingstatus,POD's and invoicingin a timely manner.
--Served as an order entry person, contacts customers and or sales reps,promptly,with
resolutions to problems and or alternatives. Releasedorder as deemed necessary.
--Maintained a professional relationship with internal and external departments for order
completion.
--Prepared and forwarded preliminary paperwork for special production orders.
--Promotes a strong work ethic and displaysa team player mindset.
--Knowledge of product line,delivery times and procedures.

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--Performs special projects as assigned by department manager.
-Ability to communicate clearly and professionally,both verbally and in writing.
--Detail oriented, strong organizational and communication/listeningskills.
--Ability to maintain professionalismunder stress.
--Ran agingreports daily and monthly on customer accounts.
---SAP and BW reports. Appx. 125 accounts.DSO
-- Called or e-mailed national customers for timely payment on a daily basis.
2006 Credit & Collections Consultant------ Reckitt Benckiser, Inc. Parsippany, N.J. 07054
Responsibilities werecalling customers for payment, releasingorders,requesting
pods, callingbank and tradereferences.
2005-2006 Credit & Collections Consultant----AGFA Photo USA, Inc. Ridgefield Park, N.J. 07660
Responsibilities included collectingoutstanding accounts receivables,for this
company was closingthrough orderly liquidation,writingoff some accountif deemed
necessary or sendingthem to the outsidecollection agencies.
1987-2005 Sr. Credit & Collections Analyst -- Panasonic of North America Secaucus. N.J. 07094
Portfolio included major retailer,national and regional distributors.
Analyzed and spread financialsstatements. Established creditline,released orders.
Collection of pastdue accounts,proof of deliveries,chargebacks. Monthly reports.