2. CAREER OBJECTIVE
With experience in hands-on administrative roles, I am skilled in effectively
supporting day to day operations in busy, demanding environments where
there is a need to manage the needs of multiple clients concurrently. I have
demonstrated my capacity for implementing and adhering to policies and
procedures, building effective relationships with a range of clients,
answering the telephone and responding to client requests and requirements
with a high degree of sensitivity. I am also skilled in completing
confidential administrative tasks, including opening and updating client files,
payroll data entry, word processing, mail, filing and data retrieval and entry
into computerised databases. I am now seeking to apply all of my
transferable skills into an administrative role, where I can support the
activities of a dynamic and growing organisation.
SKILLS SUMMARY
Exemplary Oral & Written Communication Skills
Effective Team Work
Supporting the Work of Others
Managing Multiple Tasks Concurrently
Attention to Detail & Accuracy
Works Well Under Pressure
Flexible, Adaptable & Willing to Learn
Maintaining Sound Confidentiality & Discretion Reception and General
Administration Skills
Fast, Accurate Word Processing / Data Entry
Payroll timesheet entry
Processing Mail & Filing Swiftly & Accurately
Skilled in MS Office – Word / Excel / Outlook
Attending to Telephone Enquiries / Requests
Providing Consistent Levels of Client Service
Working with Policies & Procedures
3. EMPLOYMENT HISTORY
Receptionist/ Administration
Peter Jones Group - Power Personnel, Impact Personnel, Power Payroll Services, Trades &
Labour Hire, Alpha Workforce & AT&SI – June 2006 to December 2014
Completing a high volume of data entry in processing orders, payroll, employee and
client information in order to support the operations of the business.
First point of contact meeting and greeting clients and employees in person or on the
phone.
Demonstrating sound levels of Customer Service; responding to client enquiries, orders
and complaints with a high degree of professional courtesy.
Undertaking other administrative tasks, including Daily Banking, Mail Sorting and Filing;
ensuring that transparent and auditable records are maintained at all times.
Demonstrating proficiency with the following systems - MS Word, Excel, LHM & CHIP
payroll systems, Internet and Email.
Electrical Safety awareness and construction blue card assessments, marking student
assessments, follow up with clients, and keeping records updated in relevant data bases.
Completing Time Sheet Processing in an accurate and proficient manner.
Completing Centrelink requests for personal information that was requested.
Monthly and weekly reports for clients and the ATO.
Purchase of all stationary, kitchen and office supplies.
Competent in using a 16 line phone system, printers, faxes, binders
rashs / Sanity Music, Queensland Book Depot, The Generator place June 1997 – April
2005
Part time retail sales, customerservice, receptionand administration.
Undertaking a broad range of administrative and secretarial support duties; providing
sound customer service.
Managing multiple tasks concurrently, including responding to enquiries, preparing client
files, completing filing.
Undertaking comprehensive Stock Control, including the receipt of goods, stocking
shelves, ordering of stock as needed, stock take and setting up window and shop floor
displays.
Providing consistent levels of Customer Service in the front of house, including
processing cash and EFTPOS sales, responding to telephone and front counter enquiries
and closing sales on products.
4. Store Manager
Side One Records / Carindale Music June 1988 – December 1996
Demonstrating high levels of Customer Service; responding to client, supplier enquiries,
orders, sales
Undertaking general administration tasks, including managing employee payroll, rosters,
filing and ensuring that transparent and auditable records were maintained at all times.
Demonstrating proficiency in store merchandising, stock control.
Compliance with Center Management terms.
Open and close of premises, cash handling and banking.
Competent in Staff hiring and terminations.
Office Allrounder
Dalby Herald Newspaper December 1986 – January 1988
Completing Photographic Development and Printing (Black and White), collating of
Printing, mail collection and distribution, book binding and proof reading of content prior
to proceeding to press.
Demonstrating sound levels of Customer Service; responding to client enquiries, and
attending to client needs, both on the telephone and at the front counter.
Undertaking general administration tasks, including daily banking, incoming and
outgoing mail and filing.
EDUCATION
Dalby State High School Year 12 - 1986
Australian Retail Training Council - 1988
Diploma of Practice Management – Currently Studying 2015
COMPUTER LITERACY
Microsoft Office – Word / Excel / Outlook
Internet and Email
Data Entry and Word Processing
REFEREES
Craig Johnstone : 0411 693 808
Allan ( Skipper ) Allard : 0439 693 8 12
Becky Valencia : 07 -3392 3360
