1. Name: Kirstie Arrowsmith
Address: 17 Radbourne Rd, Balham, London SW12 0EA
Contact Numbers: 07473930490
E-Mail Contact: kirstie.arrowsmith@yahoo.com
Education: Tullawong State High School 2004 – 2008 - OP-16 (Australian version of GCSE)
Further Study: Certificate III in Aged Care Nursing and First Aid Certificate
Personal Profile:
I am an extremely confident person who can communicate on all levels. I have strong experience in customer service and administration
(5yrs, various roles). I have proven and experienced abilities in successfully adapting & acquiring new skills from both Australia and
England. As from my employment history, I also have an excellent background in organisation and communication with both clients and
managers (4yrs with promoted levels, Acquired Awareness Traffic Control Pty Ltd). I can successfully multi-task and prioritise jobs to
ensure every deadline is met. I can handle a very high workload and have very strong communication skills. I am looking for career-based
role where I can contribute using my skills further improve my skill set.
.
Employment History:
Employer: GSM London
Position Held: Programme Administrator
Time with Employer: September 2014 - Current
Duties:
• Updated and maintained student records on CADS, a student records live database. Utilised administrative, IT and database
maintenance skills.
• Co-ordinating all administrative requirements of the academic team.
• Creating timetables and welcome packs for students.
• Assisting in the recruitment and admissions aspects for the Professional Programmes.
• Communicate with external bodies to manage student accounts and organize assessments and exams.
• Being the main contact for students.
• General administrative duties such as room bookings, ordering workbooks and taking minutes.
June - August 2014: 3 months travelling around Europe.
Employer: GSM London
Position Held: Student Records Administrator
Time with Employer: March 2014 – May 2014
Duties:
• Updated and maintained student records on CADS, a student records live database. Utilised administrative, IT and database
maintenance skills.
• Assisted through student orientation, advising and organisation of take home exam hand out and collection.
• Lead on Data Month project (to collect and update students’ personal information).
• Distributed and collected completed Module Evaluation Questionnaires & Student Perception Questionnaire Surveys for student
feedback, research and insight.
• Assisting with the updating of Module Handbooks.
Employer: Net-A-Porter
Position Held: Receptionist
Time with Employer: January 2014 – February 2014
Duties:
• Greeting clients and showing them to meeting rooms using customer service skills to ensure their comfort.
• Operating the Franking machine and sending out post.
• Booking and accepting packages from couriers.

2. • Organising and booking taxis for clients and management.
• Minor security role making and activating passes.
• Keeping track of stationary orders and in house appointments.
• Petty Cash.
• All Administrator duties:
(Email, post, note taking, data input, telephone duties, fax, letter writing)
November to December 2013: Left Australia to travel around the UK and Ireland.
Employer: Acquired Awareness Traffic Control Pty Ltd
Time with Employer: August 2009 – October 2013
During my time with Acquired Awareness I was employed under many different titles. I worked my way up into different departments due
to my consistent hard work and ability to adapt. I thrived on gaining new skills and loved the challenges provided to me.
Position Held: Operations Assistant (2009 – 2010)
• Rostering jobs.
• Coordinating bookings.
• Entering jobs into a central database and crosschecking details.
• Communications with clients & staff.
Position Held: Receptionist (2010 – 2010)
I proved myself to be very trustworthy and have the ability to work autonomously in my reception role.
• Answering incoming telephone calls and directing them throughout the company.
• Greeting clients and employees.
• Sending and receiving of daily mail.
• General Reception duties.
• Communications with clients & staff.
• Full training of 1 new staff member to replace me as I moved into my administrations role.
Position Held: Administrations Assistant (2010 – 2012)
In my administration role I applied the skills I had learnt in my Operations role (front of house) to this role (back of house).
• Logging daily job dockets.
• Matching invoices to job dockets.
• Charging council permits and police permits out to clients.
• Amending and sending invoices to major clients.
• Some accounts payable duties.
• Monitoring and ordering of the companies stationary.
• Communications with clients & staff.
• Banking and maintaining petty cash.
• Preparation of job interviews and training days.
• Full training of 6 new staff members to replace myself and other members of staff.
Position Held: Roadtek Coordinator (2012 – 2013)
I was promoted to this position because of my extensive range of knowledge gained from both the Operations Assistant and
Administration roles, my friendly but confident rapport with clients and consistently accurate work. This involved working
simultaneously invoicing for a previous week, rostering this weeks’ work and coordinating future bookings. This role was terminated and
split amongst 3 people when I was given the opportunity to move up to Works Coordinator.

3. • Sole point of contact between company and my client.
• Coordinating bookings.
• Assigned staff to complete the scheduled jobs.
• Completing all invoicing for this client.
• Making sure payments are made and followed up on any unmade payments.
• Communications with clients & staff.
Position Held: Works Coordinator (2013 – 2013)
I was promoted to Works Coordinator by the Managing Director to implement new processes within the ‘Permits and Plans’ team. They
were lacking in structure when I joined however I was able to devise an effective procedure.
• Applying for temporary road closure permits to local councils and police departments.
• Determining what to charge for and how much according to council prices and administration involved.
• Communications with staff, police departments and local councils.
• Implementing procedures within the team.
Reference available on request