Leanne B. Longo has over 10 years of management experience in retail and office settings. She has a proven track record of strong communication skills, customer service focus, and the ability to motivate high performance through streamlining operations. Most recently, she worked for the USDA Farm Service Agency where she successfully implemented 2014 and 2008 Farm Bill programs. Prior to that, she was the Store Director for Toys R Us, managing a store with over $11M in annual sales.

1. LEANNE B. LONGO
8791 CR614A • Bushnell, Florida 33513 • llongo@wildblue.net
-------------------------------------PROFESSIONAL SUMMARY------------------------------
Management: Over 10 years of Management experience in a retail and office setting. Proven
communication that is straightforward, honest, articulate, yet tactful and diplomatic. Responsible for an
entire retail operation to include hiring, training, benefits, payroll, budgeting, scheduling, profit, loss
prevention and more. Outstanding leadership abilities; innate ability to analyze team members and staff
and create innovative methods to motivate a high level of performance and productivity. A process-
oriented professional whose ability to consistently streamline operations.
------------------------------------------------HIGHLIGHTS-----------------------------------------
 Strong work ethics
 Clear, detailed communications
 Customer Service Driven
 Human Resources Trained as a regional
trainer
 Staffing & Recruitment Management
 Regional Trainer and Recruiter
 A Diversity and Leadership Trainer
 Motivating – Team Builder
 Organizational Skills
 Results and Goal Oriented
 Self Motivated, positive attitude
 Self motivated, multi-task management
 Execution of 2014 Farm Bill Programs
 Master Gardener for Sumter County
 Multi-Task Management
 Payroll, scheduling and loss prevention
 Dedicated
 Microsoft Office program knowledge
 Federal Computer Program knowledge
 Performed and maintained all aspects of a
45 thousand square foot store
 QuickBooks Premium – Non Profit basic
training
--------------------------------- PROFESSIONAL EXPERIENCE-----------------------------------
Temporary Program Technician – Office Assistant
05/2014 – 09/2016 USDA – Farm Service Agency Bushnell, FL
 Successful execution and implementation of the 2014 Farm Bill Programs by deadline.
 Assisted and maintained the programs and records for the Producers.
 General office duties. Filing, records, audits, prepare forms, assists the public.
 Traveled to other county offices to assist in their workload and implementation of their programs.
 Executed of the Livestock Forage Program resulting in 20% of the overall state of Florida applications.
 Archived Record Transfers for Sumter, Citrus, Pasco, Hernando & Polk County offices.
 Proficient in Microsoft and Federal computer programs.
 Recognized for my accomplishments with a Spot Award in 2015 and the Harvest Award in 2016.
Temporary Program Technician – Office Assistant
05/2008 – 10/2008 USDA – Farm Service Agency Bushnell, FL
 Successful execution and implementation of the 2008 Farm Bill Programs by deadline.
 Assisted and maintained the programs and records for the Producers.
 General office duties.

2. LEANNE B. LONGO
 Archived Record Transfers for Sumter, Citrus, Pasco, Hernando & Polk County offices.
 Proficient in Microsoft and Federal computer programs.
Store Director
08/1984 – 10/2002 Toys R US Ocala, FL
 Directed staff of up to 90 and sales of up to $11M in a 45 thousand square foot store.
 Built impressive record of achievement and advancement through in a high-volume establishments,
including profit and loss, financial record adherence and management reporting.
 Analyzed and implemented staffing goals and budgets to project long-term and immediate workforce
demand.
 Planned and managed recruiting and hiring strategies, training, customer service, loss prevention,
inventory, safety/security, quality including processes, procedures and standards.
 Managed strategic plans, including operational and financial budgets.
 Assisted Regional Human Resources in training classes, presentations and recruiting for management staff
throughout our region.
 Selected to be a regional Trainer in several courses, to include Managing Diversity, Stuart Atkins LIFO,
Profit and Loss Training, and Disney’s Magic Moments.
 Educated new and existing employees on company’s benefits and compensation packages.
------------------------------------------------------ EDUCATION ------------------------------------------------------
Florida State University Bachelor of Science in Marketing Tallahassee, FL 1984
Gulf Coast Community College Associate of Arts Degree Panama City, FL 1982
---------------------------------------- --ACCOMPLISHMENTS------------------------------------
♦ Recipient of Spot Award – Farm Service Agency award for processing over 20% of Florida’s LFP,
Livestock Forage Program applications - 2015
♦ Awards & Recognitions: Toys R Us Recipient of numerous Awards for Excellence in Customer Service
and Satisfaction. Consistently ranked at Top 10 of 106 Regional Directors for sales, profits, customer
service, employee/management turnover, risk management and shrink.
♦ Training & Leadership Development: Proven success in designing and delivering one-on-one and
classroom training to regional management employees. Selected by Human Resources as a Regional
trainer to delivery Leadership Skills programs, chosen as a Diversity Trainer, was trained as a Certified
Stuart Atkins LIFO Instructor and trained by Disney in their Magic Moments program.
♦ Staffing & Recruitment Management: Extensive expertise designing and implementing staffing,
recruiting and screening strategies to ensure successful establishment of high-performance teams. Qualify,
interview and evaluate potential candidates for management and non-management positions. Established
and implemented staffing and recruiting processes and procedures for new store openings.
♦ Compensation & Benefits Administration: Strength in administering and monitoring compensation and
benefit programs, including 401K, health, retirement, insurance and workers’ compensation, for numerous
----------------------------------------------COMMUNITY SERVICE-----------------------------------------
Boy Scout & Cub Scout, Chartered Organizational Representative December 2014 to present
Dade Battlefield Society, Board Member and Treasurer, July 2014 to July 2015
Cub Scout Pack 439, Treasurer, 2010 – 2013

3. Daughters of the American Revolution, 2012 to Present
Master Gardener – University of Florida Extension Sumter County- 2007 – 2011