Thomas Bollard is an information systems professional seeking a new position utilizing his skills in client/server applications, hardware configuration, and network administration. He has over 20 years of experience in various IT roles including desktop support, network administration, and project work migrating systems from Windows XP to Windows 7. His education includes degrees in computer networking, information systems, and liberal arts.

1. Thomas Bollard
33 Archung Road, Wayne, NJ 07470
201 396 5025
Tombollard@yahoo.com
PROFILE SUMMARY:
Information Systems Professional with expertise in client/server applications, hardware configuration, and network
administration. Currently seeking a position with an organization that enables me to build on existing skills and offers the
potential for future growth.
TECHNICAL SKILLS:
 Upgrade Desktops and Laptops for hardware and software
 Refurbished laptops
 Troubleshoot hardware on Desktops and Laptops
 Windows XP through Windows 7
 Designed, implemented, and administered Peer-to-Peer, and Site-to-Site Networks
 Created Group Policy and set up DHCP Servers on Windows Server 2003 and Windows Server 2008 in lab
environment
 LAN/WAN Networking, DHCP, DNS, WINS, Active Directory, TCP/IP
EDUCATION:
Anthem Institute (formerly known as Chubb) – Parsippany, NJ
Computer Networking Diploma 2013
Ramapo College – Mahwah, NJ
Bachelor of Science, Information Systems 2003
The Chubb Institute – Parsippany, NJ
Data Center Support Diploma 1996
Bergen Community College – Paramus, New Jersey
Associates Degree, Liberal Arts 1995
WORK HISTORY:
Package Handler, UPS – Parsippany, NJ Sep., 2012 – Present
 Responsible for unloading upon truck arrival
 Accountable for assorting items accordingly
Windows XP migration to Windows 7 Project, Insight Global. Contractor at Express Scripts Aug., 2015 - Apr.,. 2016
 Break fix on laptops and desktops.
 Uninstalling , installing ,and configuring Teradata, Bi-Query, SAS 9.3, and IBM Rational Application Developer 8.5.
 Add RSA Token to user in the RSA console.
 Uninstalling, installing, Mcafree Encryption Software.
 Using Mcafree Console to add users to systems, reset passwords, and reset Tokens.
 Uninstalling , installing ,and configuring VPN software.
 Set-up Desktop and Laptops for new Employees.
 Uninstalling , installing Websense
 Imaging Laptops and Desktops with SCCM.
 Pushing down software from the SCCM server.
 Uninstalling, Installing SCCM on desktop and laptops.
 Uninstalling , Installing and configuring Avaya Software.
 Flashed Avaya ip phones.
Level One Tech Support, Henderson Harbor Search LLC contract at Maquet / Getingegroup Nov., 2014 - Jun., 2015
 Break fix on laptops and desktops.
 Uninstalling , installing ,and configuring VPN software.
 Uninstalling , installing ,and configuring IP Communicator software.

2.  Troubleshooting Microsoft Outlook
 Worked on Microsoft Exchange migration to Microsoft office 365 project
 Remote desktop support over the phone.
 Mapping network drives.
 Installing network printers.
 Adding users and computers to the network.
 Unlocking users accounts and adding users to different groups in AD.
 Adding computers to different domains.
 Backing up system by using the ghost service and external hard drives.
 Using Kace software to reimage systems and to deploy software and scripts.
 Created tickets and solved tickets in Kace and Remedy
 Using Kace to help manage asset.
Windows XP migration to Windows 7 Project, Artech, IBM contractor at Avis Budget Group May 2014- July 2014
 Used external hard drive and network to backup data
 Helping user install Software and printer driver using various tools such as, Remote desktop and SCCM (System
Center Configuration Manager)
 Copying files from one PC to another PC by using the admin rights tools
 Upgrade Desktops and Laptops for hardware and RAM.
 Installing Sophos (encryption software) and adding users to the system.
 Wiping the old computers
Build Center Technician, Unisys at Novartis, East Hanover, NJ June, 2013 - March, 2014
 IT Specialist contracted through Unisys to provide timely technical support at the Novartis Build Center.
 Imaged, staged, built, assigned and refreshed machines.
 Recorded incidents, accurately assessed problems and took resolute action to remedy issues.
 Familiar with encryption software, including BitLocker.
 Provided in-person and remote assistance to help users with machine backup procedures.
Workshop Supervisor/MIS, Foundation for the Handicapped – Wayne, NJ June, 2002 – May, 2012
 Designed, implemented, and administered a Peer-to-Peer Network of four wired workstations, group switch box,
and 5 port wireless router, plus two printers
 Installed, configured, and upgraded all hardware and software
 Generated and analyzed daily production reports in Microsoft Excel
 Managed production staff of over 35 mentally-challenged individuals
 Developed and implemented plans that supported effective and efficient assembly line production and resulted in
maximized profitability
System Analyst/Help Desk Analyst, Fountain Technologies, Inc. June, 1996 – May, 2001
 Built and tested PCs and Servers for performance
 Resolved compatibility hardware issues with various vendors
 Wrote instructions for the production line assembly
 Trained new employees
 Performed customer service functions by researching solutions and solving problems, both on the phone and in
the office

3. References Available Upon Request