Marvin Pettigrew is seeking an IT position with a focus on customer service and technical support. He has over 15 years of experience in desktop support, software installation, troubleshooting hardware and network issues, and managing IT inventory. His technical skills include supporting Windows, MacOS, mobile devices, and applications like Microsoft Office. He is currently pursuing his Bachelor's degree at Rutgers University.

1. Marvin T. Pettigrew
200 E. Chestnut Street Suite 7C
Bordentown, New Jersey 08505
(609) 977 – 4913 or (609) 668 – 3008
Pettigrewm3@gmail.com or monstermax77@hotmail.com
Professional Summary
Seeking out new opportunities in the Information Technology Environment; Responsibility in servicesupportneeds
involvingstrongcustomer’s servicefor client’s needs. I would liketo find a strong Technical Customer ServiceCompany
strivingon excellence; and educational development
Technical Skills
Duties involved installing managing IS users’desktops and laptops and roll-outof new software packages.Daily Desktop
supportto resolveend user issues related to Hardware, Windows 7 & 8 Operating Systems, also Macintosh applications.
Troubleshooting devices, applications,programs, documentations from all problems into the Rumba and Heat ticketing
system & escalates issuesas needed. Upgrade new software applications.In install softwa repackages usingSCCM to ensure
computer management with policies,backups and implemented, authorizations usagefor Windows and Casper for
Macintosh operatingsystems. Maintain supports for mobiledevices handheld devices for departments and users.
Daily/Weekly ManageIT inventory usingLand Sweeper setting up new software deployment and applications fixingusers
passwords and policies for workstations and troubleshootproblems as needed. Installing and managingcomputers
software and hardware based LAN systems and wireless usingall Microsoftand MAC software packages with Casper being
my management tool to keep records on how and when software and hardwarechanges were made and also future
changes. Daily & Weekly Support on workstations,laptops,PCs Smart phones, Pads,The one driveis to store documents,
Word document files,PDF files pictures and anythinguser needs. Download one driveby Windows. Manage and install
MicrosoftSurfacedevices office products and applications,IPadsand IMAC pros’, wireless devices remote scanners for
remote stations for nurses, tablets for Windows and Macintosh products.These devices are the new vision window’s
products,smartphones and IMacs devices.Maintain Mac Domain,Casper server, and Apple e-mails.Remote Desktop
systems use to remotely connect to users computers to fix problems without disruptingsessions.Additional responsibilities
includescriptingfor Mac OS X and Windows,resolvingadvanced Desktop support issues on the Mac and Windows 7 & 8 PC
platforms.Also assistthe division with WEB/SQL, Visual Studio,Python and .NET programming. Investigate and evaluate
emerging technologies as they relate to all administered solution,prepare baselineconfigurations, administrative
authorities.Google Apps, MicrosoftApps and commercial software. Investigate new products and programs to ensure our
facility havethe best and up to date resources.
Hardware: Dell,Macintosh,Hewitt Packer,IBM, Compaq Computers, Canon and Xerox’s printers’, servers form all makes
and models, Pads,IMac’s,tablets Fax machines,Laptops, Hubs,Network Boxes, Switchboards,replacingmotherboards,
Hard Drives, Network Adapters and all other peripheral equipment. Cisco Servers and switches combine.
Professional Experience
Henry J. Austin Health Care System 09/29/2014 – present
Help Desk Technician
 Help Desk Technician managingour network system. My duties includes makingsureusers areableto sign on to
their workstations plus makingsure users areableto use the applications and programs needed to perform their
duties. Using EMR system (Emergency Management System), medical staff uses to track and make entries for
medical procedures for patient’s information.We make sure computers are connected to our IE and running
efficiently.Routinely monitor the resources from our servers for easy data access.Setup new accounts for users.
Maintain network devices; printers,laptops,mobiledevices, workstations build.ActiveDirectory monitoring,
addingaccounts,delete accounts etc… Experience with Heat Ticket System. In addition,I have experience running
a Peer networks and clientserver networks. We use2003 for term servers and 2008 for our main servers.
 Business awareness:specificknowledge of the customer and how it relates to their business strategy and goals.
Troubleshootingdisconnected networks resources and reestablishes connections on the servers. Operating
systems: Windows XP/ Windows 7/ Windows 2003/2008 Server. PC applications,MS Office,Exchange/Outlook.

2. Princeton Plasma Physics Laboratory 08/10/2013 – 04/01/2014
Help Desk Technician
 Help Desk Technician ensuringthatall user’s calls,emails and walk-ins areaddressed and assigned
appropriately.Transfer files,PDF files and extension files.
 Additional responsibilities includethe ability to configure new and existingcomputer systems for use on the PPPL
network; provideoperating systems and application supporton PCs Window7 & 8, Macintosh 10.7 – 10.9
Operations Systems with the updated applications’like(MS Office,Internet Explorer , Safari,Chrome, wireless
devices ).
 Maintain the resources network connected computers ensuringthat all systems arepatched runningthe
appropriatestate of the artversions of software; and prepare IT equipment for excess ensuringproper sanitization
procedures arefollowed.
 Configure new OS operating systems for MAC and Windows components. Fix computers hardwareissues as well as
software configurations.
 Install Casper Imagefor Macintosh and SCCM Images for Windows 7 and 8.1 for each individual and departmental
particularneed. Land Sweeper for grantingpermission and fixingenvironmental usages.
 Casper remote polices,Active Directories for policies and Net Backups to ensure files and programs areprotected
if any computers experience failure.
 Reset passwords and placingcomputers in the rightoperating units for policies and upgrades accrue.
 UsingIdentification Units to assign computers to particular usersand NAC to assign MAC and Wireless addresses
to our network systems.IPads,IPhones,Smartphones, Notebooks, Tablets for wireless and installingtheir
applicationslikeOne Drive, Met lab, MobileIron usingBYOD policy,it’s helpful to consider the steps you’ll need to
take to ensure that your deployment goes as smoothly as possible. Mass360 for Windows 8 and iOS 7.1 Macintosh.
To ensure personal and privateinformation is maintained.
Ohm Systems, Horsham Pennsylvania 5/5/2013 – 6/7/2013
Help Desk Support/ Technician
 Havingaround 500 users acrossthe United States as a Desktop Support, both in offices and workingfrom remote
locations across.Workingwith software up to date products an updated technologies.Install applications,
configuration & supportof desktop hardware& software. Mobiledevices support, security/user accounts. Transfer
files,PDF files,files extensions.
 Basic experiencewith active directory. Client OS –Windows 7 and 8. MicrosoftOutlook / Internet Explorer. I have
good understandingof Exchange servers.TCP/IP, DNS. DHCP. Practical networking – Basic troubleshooting/ port
patching.Support desktop and peripheral equipment with knowledge of virtualization technologies VMware.
Saint Francis Hospital, Trenton, New Jersey 2002 - 2012
Client Help Desk Support
 Repair computers hardware problems;analystequipment failures,responds emergency callsof system
malfunctions,emails accountsblocked accounts.Ableto investigateproblems usingthe monitor on the HEAT
Ticket System that keeps us up to date on future problems and upgrades.
 Research and solveissues users havewhen applications fail to run on computers and operating systems. Networks
fail to connect with workstation and data bases and scanners devices.Add programs and application for new
upcoming mobilePCs. Able to setup wireless connections printers,PCs, remote scanners thatoperate with mobile
workstation for nurses and doctors gather information from patients usingbarcodes.Setup work stations for
departments and for an entire department.
 Install applications,programs,fix web-sites issues.ITsupports relatingto technical issues involvingMicrosoft’s
core business.Improvecustomer service, perception and satisfaction.Escalateserviceissues thatcannotbe
complete effectively. Transfer word files,PDF files and extension files.
 Special Projects: Disaster Recovery Team, BETA Testing at SunGard:
 Military:United States Navy (Top Secret Clearance) Still active:
Education
Mercer County Community College Full Time Student 2011 – 2014
(Graduation 12/15/2013 for Associates Degree)
Studying Global Business Management /Economics (present)
Rutgers University in the fall of 2015 pursuing my Bachelor’s Degree (August 2015)