This document is a resume for Ace Bryan Eugenio. It summarizes his objective of seeking a fulfilling IT support position, lists his IT skills including various software, hardware, networking and platforms. It then details his professional experience including positions in tier 1 help desk support, childcare management, and as a barista. It concludes with his education including an Associate's degree in Computer Information Technology from Ivy Tech Community College.

1. Ace Bryan Eugenio
10148 Clear Creek Circle
Indianapolis, In 46234
(808) 454-7043
Eugenio.acebryan@gmail.com
OBJECTIVE
Seekingafulfilling positionasanIT support that offersgrowthopportunities.Which allowsme toutilize
my leadershipskills,databaseandmanagement experience,Aswell asall aspectof IT support.
Highlights of IT Skills
 Microsoft Office
 Adobe Photoshop
 Microsoft Visual Studios
 LAN/WAN/NOC
Administration
 Systems Installation,
Configuration &
Upgrading
 MS Windows XP, Vista,
7, 8, & 10.
 Linux
 VMware
 Database Design &
Management
 HTML
 Shell Scripting
 Bash & Bash 2
 JavaScript
 NOS Patches & Updates
TECHNOLOGY PROFICIENCIES
Software: MS Office (Word, Excel, Outlook, Access); instant messaging software; VMware applications
Browsers:Internet Explorer, Firefox, Chrome, Safari
Hardware:PCs,Laptops, Telephony Systems, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP
Platforms: Windows XP, Vista, 7, 8, 10, Linux, VMware, Citrix
PROFESSIONAL EXPERIENCE
Netfor – Indianapolis, In
Tier 1 Help Desk,11/2015 – 11/2016
 Worked at a high-volume, 24x7 technical call center.
 Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
 Worked with multiple clients throughout the day.
 Clients worked with are UPS,Government such as DFR (Division of Family Resources) Xerox,
and Goodwill.
 Received Government clearance to perform troubleshooting systems, administrator privilege such
as creating, deactivating, resetting users account.
 Consistently praised for communicating effectively with both technical and nontechnical users.
 Provide telephone and e-mail technical support follow-up, recommending purchases as required.
 Known for excellent problem-solving skills and patience in dealing with frustrated users.
 Exceed call-handling goals, opening and closing an average of 60+ calls daily, handling multiple
systems per call.
 Troubleshoot and resolve software,hardware and connectivity issues.

2.  Software installation and troubleshooting includes Microsoft Office products, QuickBooks, POS,
Java,data management software’s,re-image kits.
 Networking troubleshooting includes replacing defective VPN modems, configuration of new
VPN modems, VPN diagnosing.
 Also configure both private and public network to the systems.
 Configure systems to communicate with one another on both private and public IP address.
 Hardware includes receipt printer, network printer, live scan,mode media, VeriFone pin pads,
and scales. Excelin asking probing questions and researching, analyzing and rectifying problems.
 Ability to Log and track tickets on equipment, software or hardware calls using a web-based
ticketing system.
 Working closely with Tier II Technician to ensure any problems are resolved in timely manner as
well as contacting systems manufactures for warranty and trouble shooting.
Aloha Keikis Licensed Home Childcare – Indianapolis, In
Childcare Manager,05/2011 – 11/2015
 Provide andmaintainanenvironmentthatissafe,where injuriesare minimizedandencourages
goodhealthand nutrition.
 Promote physical developmentandintellectual competence throughdevelopmentally
appropriate activities.
 Assesschildbehavior,developmentalneeds,andhealthtodetermine appropriate teachingstyle
and action.
 Developstrategiesforthe stimulationof learninganddevelopmentof children.Assure childcare
program isoperatedaccordingtostate’srulesandregulations.
 Train,licensed,andguidedstaff inbecomingcompetentproviders.
 Providesconsistentupdatestoparentsonchildprogressandneeds.
 Organizingandplanningof preschool curriculumandinfant/toddleractivities.
 Controllingandmaintainingpatience andprofessionalismduringchallengingsituations.
 Improvedsocial skills,languagedevelopment,andeducational conceptsthroughplay.
 Safelyprepare nutritional mealsandsnacks.Developandmaintainpositiveandprofessional
relationshipswithfamiliesof variousculturesandreligiousbackgrounds.
Seattle’s Best Coffee – Honolulu, HI
Barista,03/2009 – 05/2010
 Demonstrated excellent customer service, answered questions, and took drink orders.
 Operated a cash register, collected payments, and give accurate change.
 Created drinks that the customer orders.
EDUCATION
Ivy Tech Community College – Indianapolis, IN
Associatesin Computer Information Technology,01/2011 – 12/2015
Waipahu Community School – Honolulu, HI
High School Diploma. 01/2004