Emanuel Russell has over 15 years of experience in IT support with expertise in desktop support, network administration, and systems engineering. He has worked for companies such as American Family Insurance, Valley Medical Center, Boeing, and Microsoft. He has various technical certifications including A+, Network+, and several Microsoft certifications. He has strong skills in areas such as Windows, Exchange, Active Directory, and virtualization.

1. Emanuel Russell
Home: 425-793-7192 - Cell: 425-614-7881 - EmanueI42@comcast.net
Career Overview
Comptia Certified A+ IT Technician, Network+ Technician Microsoft Certificate ofAchievement Configuring,
Managing,and Troubleshooting Microsoft Exchange 2010 SP2. MicrosoftCertificate of Achievement Designing and
Deploying Messaging Solutions with Microsoft Exchange Server 2010.Passion for resolving customer facing issues
and troubleshooting system issues. Excellent oral and written communication skills.Abilityto learn technicalconcepts
quickly with a strong sense of urgency. Enthusiasm for working in a fastpaced,rapidlychanging environment.
Qualifications
KACE, GHOST, DOS, VMware, Windows 2008
Server, Windows 2003 Server, Windows 2000 Server,
Active Directory, Exchange 2007,
Windows Vista, Windows 7PRO, Windows XPPRO,
UNIXLinux, SharePoint, MS Office Suite, MS
Outlook 03,07, and 2010.
PowerShell, WebExMeeting Center, Dameware,
NetMeeting, SMS, and Ultra VNC. TCP/IP, Drivers.
Installed and configured Windows 2008, Windows
2003, and Linux in a VMware environment. Installed
and configured 2
Trees in a Forest.
Work Experience
Tek Systems / American Family Insurance
Windows Administrator Desktop Support Technician
September 2013 to December 2014
Build, image and deployWin 2003 Server, including assigning IP address.
Build, image, and deploydesktop PC'sand laptops.
I build the network infrastructuresat American FamilyInsurance offices by installing all Networked equipment,
Servers, switches, etc., including all cabling.
I deploy VOIP phones.
I troubleshoot and repair Samsung 5835 Ink jet printers, in a networked environment.
I configure, deploy, and trouble shoot 24 port switches.
I perform telephone support.
Assist all IT issues in the corporate office.
I perform Disaster and Recoveryfor Domain Controllers.
I perform data moves.
I perform profile moves.
I troubleshoot and fixfolder security issues.
I perform Termination equipment retrieval, along with data retrieval.
I wipe all equipment of data.
I troubleshoot and configure monitors, allmodels.
I configure and deploy IO Safe back up devices.
I perform LANcabling.
I document all work from my que.
and associates que.
I run batch filesto pulldata from servers.
Desktop Support
March 2012toFebruary 2013

2. Kelly IT / Valley Medical Center
Imaged and deployed 4000 PC'sto Valley Medical CentersImage utilizing KACE.
Assisted with Citrixupgrade to 12.3.
Assisted with assigning Static IP addresses to clientPC's.
Perform routine complexinstallation, maintenance, and repair ofcomputer equipmentand peripheralsin a
networked environment.
Provide technical support to customers over the phone,electronicallyand in person.
Perform work independentlyand prioritize workbased upon businessneeds.
Configure Outlook email for Exchange connectivity.
Utilize Active directoryto manage user accounts and computers.
Utilize Active directory to create names for computers and printers, and place in correct Organizational Unit.
Assist ValleyMedical Staff accessing their desktop, through Remote Desktop or VPN.
Perform BreakFix on DELL PC's 755, 760, 780 790 and 790smf, and Laptops.
Configure Dell 22' Monitors for Optimal resolution.
Perform all generalsupport in a Windows Networked Environment.
Image, configure, and deployVOl for patientrooms,and nurse'sstations.
Configure PC's and VDI'slOzigs, to launch EPIC Application.
Configure Wireless Mobile Carts for "WOW".
Assist with creating service requests, servicing service request,and closing service request.
Microsoft Contractor.
BPOS TechnicalSupport Engineer Office365 Support Engineer
April 2010 to December 2011
Volt IT / Microsoft
SupportinternalTier 1 TechnicalSupport Staff.
Support Microsoft BPOS Clients"Business Productivity Online Services".
Perform support via ernail, Instant Messaging,and Easy Assist for remote support access.
Support remote usersusing Single Sign On applications:Microsoft Online Customer Portals,MicrosoftOutlook
2007, SharePoint, Office Communicator, LiveMeeting,and OWA.
Troubleshoot connectivityand mail-flowissue related to MS Outlook 03,07, 2010.
Research and troubleshoot Microsoft Exchange 2007 related issues,such asdelayed mail,NDR's,and
Outages.
Utilize PowerShell to assist customers with emailmigration.
Add and remove users to Blackberry Manager.
Activate Blackberry Cell phonesSupport Administrators and end users utilizing Microsoft Products.
Troubleshoot networkconnectivityissue.
PC Technician
February 2009 to February 2010
Renton Technical College - Renton,WA
Responsible for PC Maintenance, PC Upgrades, Rollouts.
Installed and configured Software.
Performed audit of monitors, laptops, keyboards, mice,and printers.
Installed and configured network printers.
Assist the networklead technician assigning IP and subnetted addresses.
Configure Outlook email for Exchange connectivity.
Boeing Contractor Helpdesk Analyst Tier 1 Support
October 2007toJanuary 2009
Tek Systems /Boeing - Bellevue, WA
Support local and remote users in a Windows,UNIX, and Mainframe environment.
Utilize Netmeeting, Web Ex, Dameware, and SMS to gain access to end users machines to resolve issues.
Create MS Exchange email accounts.
Configure Outlook email for Exchange connectivity.
Utilize Active Directoryto locate users and objects in a domain or networked environment.
Create billable tickets using REMEDY.
Supportproprietarysoftware.

3. PC Technician
September 2006 to July 2007
Renton Technical College - Renton,WA
Performed PC Maintenance, PC Upgrades.
Installed and configured hardware and software,.
Installed and configured localand networked printers.
Configure Outlook email for Exchange connectivity.
Manufacturing
March 2004toJune 2006
Kenworth Trucking - Renton,WA
Build Kenworth truck grills.
Set engine hoods in place.
Customer Service Representative
February 2002 to January 2004
ER Solutions - Renton,WA
Manage customers QWEST phone accounts.
Answer all end users inquiries regarding their LANlines and cell phone accounts.
IT Support Technician
April 1998 toSeptember 2001
lexus Consulting Verizon Phone Co - Manhattan, New York
Provide desktop support for local end usersin a fortune 500 environment.
Performed telephone support for remote users,utilizing REMEDY call tracking system.
Installed and configured hardware and software.
Installed and configured Win 2000 server,and created user accounts.
Desktop Support Technician
January 1998 to December 2000
Absolute Professional Staffing William Mercer Insurance - Manhattan, New York
Performed desktop support in a corporate fortune 5000 environment.
Installed and configured hardware and software.
Installed and configured localand network printers.
Troubleshot and resolved issuesrelated to the workstationsand network.
Reimaged refurbished machines Performed PC builds.
Education and Training
1 2010
Red Hat Academy
Installed and configured Windows 2008, Windows 2003, and Linux in a VMware environment.
Studied applications development: * SQL, VBA, C#, Visual Studio 2005, HTML, and Flash 8.0 :12007
Renton Technical College - Renton,WA
Associate of Applied Sciences Degree:11
Union County College - NJ
Renton Technical College - Renton,WA
Certifications
Boeing Training: Enterprise Helpdesk Analyst RAS Academy Certifications: A+ Certification Network + Certification
Microsoft Certificate of Achievement Configuring, Managing, and Troubleshooting MicrosoftExchange 2010 SP2.
Microsoft Certificate of Achievement Designing and Deploying Messaging Solutions with MicrosoftExchange Server
2010.
Interests
Assisted with setup and displayfor Renton Technical College child daycare. The fund raiser was for additional training
for studentsentering the childcare profession. Assisted with Rollout of40 computers for Renton Technical College
librarystudylab.

4. Skills
A+ Certification, Active Directory, Analyst, AP, AVAYA, billing systems, cabling, Cisco,Cisco routers, Citrix, closing,
hardware, client,Clients, DELL, Designing, desktop PC, DHCP, DNS, DOS, Drivers,email, File Servers,Flash 8.0,
GHOST, phone support, HTML, Image, Ink, Insurance,Internetaccess, IP, LAN, LANGUAGES, Laptops,Linux, MAC,
Mainframe, Managing, Messaging, Microsoft Products, access,C#, Exchange,MicrosoftExchange, MS Exchange,
MicrosoftExchange Server, mail, NetMeeting, MS Office Suite, Office, MS Outlook, Microsoft Outlook,Outlook, Win,
Windows, Win 2000, migration, Monitors, Communicator,Enterprise,network printers,Network, networks,
Organizational,PC's, PC Maintenance, peripherals,printers, PROGRAMMING, Protocols, RAS, Research, Router,
routers,Servers, scripting, SMS, SQL, switches, TCP/IP, technical support,desktop support,technician,telephone,
phones,phone, trouble shoot, Troubleshoot, Troubleshooting,UNIX, Upgrades,upgrade,VBA, Vista, VisualStudio,
VOIP, VPN, WAN, WAP, Windows 2000 Server
Additional Information
Volunteer work:
Assisted with setup and displayfor Renton Technical College child daycare. The fund raiser was for additional
training for
studentsentering the childcare profession.
Assisted with Rollout of 40 computers for Renton TechnicalCollege librarystudylab.