Dan Haag is seeking a career opportunity as a remote support or desktop support technician. He has over 15 years of experience in desktop support, network administration, and technical troubleshooting. He is proficient in Windows, Mac OS, networking protocols, antivirus software, and various office and design programs. He has an Associate's degree in computer engineering and holds CompTIA A+ and Microsoft certifications. His previous roles include desktop support positions at Lockheed Martin, C.E.G. Construction, O.C. Engineering, and the Los Angeles Unified School District.

1. 1520 Hillandale Ave.
La Habra, Ca 90631
Cell: (626) 375-5983
dhaag@jpl.nasa.gov
DAN ERIC HAAG
OBJECTIVE Seeking a career opportunity as a Remote Support and Desktop Support Technician that
will challenge my skills and expertise in the areas of Networking and Administration.
SKILLS TCP/IP, Windows(98/XP/2000/NT/Vista/7/8), Macintosh OSX, MS
Office(2003/2007/2010), Autodesk Autocad 2004-2008, Macromedia Dreamweaver /
Flash, Adobe Photoshop / ImageReady/ Photodeluxe, Print Formats for HP Roll
Printers, Wireless Networks, PCanywhere, LAN/WAN, Network Printers, Qmail,
RemoteAccess, Antivirus(Norton/McAffee), Cisco Certified Routers/Switches
w/wbmLaptop/Desktops(Gateway/Asus/Toshiba/Dell/HP/Compaq/Sony),
Anti-spyware(Ad-Aware/Spybot/Defender), Parallels 3.0, Timbuktu, BMC Remedy
Client, Eudora, Meeting maker
STRENGTHS
Excellent Team Player Skills
Excellent Presentation &Interpersonal Skills
Excellent Troubleshooting Skills
Excellent Verbal and Written Skills
Excellent Customer Service Skills
Semi-Lingual Tagalog/Spanish Speaking
Likeable
Awak

2. e
EDUCATION Mt. San Antonio College, July 23, 2007 - Completing
Associate Scholars Degree, Computer Engineering
Microsoft Excel Comp 30, CNET60 A+ Certification, CISN51 Cisco CCNA, CISM11 System
Analysis, CISS23 Network Analysis
CERTIFICATION CompTIA Certification, September 13, 2005
CompTIA A+ Certification, Hardware
CompTIA Microsoft Certified Professional Certification Tests 1-4
WORK EXPERIENCE
LOCKHEED MARTIN INFORMATION TECHNOLOGY 6/07 – present Desktop Support Analyst
 Served as desktop support specialist and was responsible for maintaining all desktops and
laptops assigned through a remedy ticketing system.
 Repairing hardware and software issues for Windows and Macintosh OS systems.
 Support of laptops and desktops included installing and troubleshooting operating system issues
with windows.
 Installed and configured MS Office, Entourage and Eudora.
 Resolved issues with MS Outlook and connectivity issues to email servers in a POP 3 and IMAP
environment.
 Installed both PCMCIA and PCI wireless cards in desktops and laptops. I also configured Network
Configurations through Static and DHCP IP configurations.
 Installed all patches needed by OS for security and virus issues and updated all virus data so that
all desktops and laptops are always up to date with the most recent anti-virus definitions
available. I help maintain any system that might have an issue and kept the users workstations
up and running.
 Maintained customer service regarding computer issues and new setup of hardware.
C.E.G. CONSTRUCTION 8/05 – Present Desktop Support Specialist/System
 Served as desktop support specialist/system administrator for the company and was responsible
for maintaining all desktops and laptops.
 Repairing hardware and software issues such as mother board, hard drives, memory, video,
network card issues and all OS systems (98,2000,XP).
 Created Company Website at http://www.cegconstruction.com ran FTP and Mail Server for the
companies backup and user e-mail accounts.
 Support of laptops and desktops included installing and troubleshooting operating system issues
with windows 98, 2000 and XP.
 Installed and configured MS Office 2003 and 2007 and resolved issues with MS Outlook and
connectivity issues to email server in a POP 3 environment.
 Installed both PCMCIA and PCI wireless cards in desktops and laptops and configured all security
measures to protect data.
 Installed all patches needed by OS for security and virus issues and updated all virus dats so that
all desktops and laptops are always up to date with the most recent anti-virus definitions
available.

3. O.C. ENGINEERING 6/02 - 7/05 System Administrator/ Desktop Support
 Served as field/desktop support specialist responsible for the following: setting up of new users
on network, creating domain/email accounts for user to log in.
 Responsible for installing and troubleshooting core software (Autodesk Autocad, Windows
2000/XP/Vista, Adobe Photoshop/Image Ready, Macromedia Flash/Dreamweaver, Office
XP/2003/2007).
 Also trouble shot network problems with wireless and wired connections.
 Responsible for maintaining work log of all tickets assigned and closing tickets that have been
completed in a timely manner. Responsibilities also included phone support during high volume
requests.
LOS ANGELES UNIFIED SCHOOL DISTRICT 8/02 - 7/05 Desktop Support Specialist/On-call Technician
 Part of a team of 10 desktop support technicians that were responsible for migrating over 1200
users from windows NT and 2000 professional to a managed image of XP professional in a
desktop/laptop environment.
 Configured internal and external wireless cards on laptops under an undocked profile and tested
for connectivity to network resources and email.
 Installed and updated software and hardware in laptops and desktops such as hard drives, and
memory and replaced old laptops/desktops with new ones. Installed and configured MS Office
2003 and 2007 and setup e-mail accounts on POP 3, IMAP, and Exchange.
 Installed and configured corporate edition of Norton anti-virus and configured the servers to
push out virus checks and updates when needed.
 Installed anti-spyware software such as spybot and Ad-Aware SE for removal of spy ware
software and advertisement software.
 Phone support consisted of taking calls and creating tickets and completed work remotely when
possible if not sending tickets to workflow for onsite visits.
REFRENCES Available upon request