Eduardo Lugo is an IT professional with over 10 years of experience in desktop support, network administration, and systems support. He has an A+ certification and experience setting up and troubleshooting Windows and Linux operating systems, networking equipment like routers and switches, and virtual machines. He is proficient with Microsoft Office and has worked for companies like Gerdau and San Diego Housing Commission providing end user support, hardware and software installation, and help desk services.

1. EDUARDO LUGO
1500 3rd Ave SPC 1 ♦ Chula Vista CA 91911 ♦ (619) 816-6876 OR (619) 737-3009 ♦ ed_lugo@hotmail.com
DESK TOP SUPPORT /NETWORK ADMIN / IT SPECIALIST / SYSTEMS SUPPORT TECH/
SUMMARY OFQUALIFICATIONS
 A+ Certified Professional.
 Bilingual in English and Spanish.
 Proficiency in using Microsoft Office Suite 97-2013.
 Experience in Set up and Troubleshoot Microsoft Windows and Linux Desktop/Server Operating systems.
 Maintain record of daily problems, remedial action taken, and installation activities using Altiris/ Spice Works/ Service
Desk/ Service Now Ticketing Systems.
 Knowledge with circuit boards, processors,chips,electronic equipment, and computer hardware and software, including
applications and BASIC programming.
 Experience in Networking Cisco Routers, Switches, Knowledge in IOS, Hubs,NIC’s for network segments; Cat5e, Cat6;
Wireless Networking A,B,G,N; LAN, WAN, Cable Management, Backbones, and OSI.
 Knowledge of Virtual Machines such as VMware and Virtualbox.
TECHNICAL SKILLS
Desktop Support: Provide phone support to end users,Use Microsoft Remote Assistance and Remote Desktop to assist
setup and install software and hardware drivers remotely. Use Altiris/ Spice Works/ Service Desk/ Service Now tickets to
document/fix issues.Set user accounts using Citrix Meta Frame Server. Install and setup Microsoft Windows (95-98-ME,
2000, XP, Vista,7,8, 10 Server 2000, 2003, 2008) and Linux Operating Systems (Knoppix, Fedora, SUSE, and Ubuntu),
Perform Desktop/Workstation Hardware and Software maintenance such as upgrading RAM, Hard Drives, Motherboards and
CPU’s (Intel/AMD), Perform Virus/Spyware scanning,Disk Error Checking/Defrag, and System Recovery. Knowledge on
Microsoft Office Suite (97-2010) and Visual Studio (ver. 6 and .net) and Open office.
IT Specialist: Install and set up Microsoft Windows Server 2000/2003, 2008. Set up DNS, Active Directory, DHCP, FTP
and WEB server. Knowledge on Exchange 2003, Set up Cisco / Shoretel Phones, Routers, Switches, and configures IOS.
Perform Server Backups using LTO Tapes. Install and set up Virtual Machines using VMware and Virtualbox.
ADDITIONAL QUALIFICATIONS
 Self-Directed Professional
 Provide Exceptional Customer Service
 Excellent Problem Solver & Troubleshooter
 Operate Effectively in Team or Individually Based Environment
 Great Communication & Leadership Capabilities
WORKEXPERIENCE
Field Tech Support II
Gerdau, 05/2014 – 2/17.
 Provide End User support to Company Employees and Remote Users.
 Set up and Install HP Computer Desktop/Laptop Through Microsoft Deployment Services/SCCM
 Set up New Hire Account and E-mail using MS Active Directory (Active Roles) and Exchange SystemManager.
 Set up Phones using Shoretel VOIP Systems and Fax extensions through FaxFinder.
 Maintain record of daily problems, remedial action taken, activities using Service Desk/Service Now.
 Install and Set-up Network Printers (HP) and Copiers (Canon/Xerox/Ricoh/Konica)
 Perform Virus and Spyware checks to desktop and Server computer Using Symantec Endpoint
Protection/Malwarebytes
 Encrypt Laptop Equipment using Symantec Endpoint Encryption.
 Perform Monitoring and Maintenance on Physical and Virtual (Microsoft and Linux) Servers
 Troubleshoot Citrix User session issues.
 Data Recovery Through 2nd Copy, UnDelete, Shadow Copy
Desktop Engineer
Techlink Systems, 01/14-02/14
 Provided End user Support to Corporate and Warehouse Employees.
 Set up and Configure New PC/Laptop Hardware for Company Employees
 Upgrade/Migrate Users from Windows XP/Vista to Windows 7 Operating System
 Set up and Configure Network printers and Cisco IP phones

2. PC Tech
Scripps, 08/13 – 12/13
 Provide End User support to Hospital/Clinics and Corporate Employees.
 Upgrade users from windows XP to Windows 7 through SCCM.
 Set-up and Configure Computer Desktops/Laptops equipment.
 Create SOP related to Windows 7 Post/Validation and Set-up.
 Test Scripps General/In-home software for windows 7 Compatibility.
 Work with the Engineering Team to track and document any issues related users having problems with windows 7
IT Specialist
San Diego Housing Commission, 09/10 – 01/13
 Provide End User support to company Employees and Remote Users.
 Set up New Hire Account and E-mail using Microsoft Active Directory and Exchange System Manager.
 Set up Cisco Phones using Cisco Call Manager and Cisco Unity for Voicemail Set-ups.
 Set-up and Configure Computer Desktops/Laptops/Thin Clients and Apple equipment.
 Set-up and Configure Microsoft Windows XP/7 Computer Images Using Symantec Ghost/Clonezilla.
 Move Company Employees from Blackberry Smartphone’s to Apple iphone 4S/5.
 Maintain record of daily problems, remedial action taken, and installation activities using Spiceworks .
 Troubleshoot Citrix Xenapp5 User session issues.
 Perform weekly/Monthly Backups On Company’s E-mail, Database and File Server with Fujifilm/HP LTO Gen 3/4
Tapes using Symantec Backup Exec Server 2010.
 Install and Set-up Network Printers (HP) and Copiers (Konica/Xerox)
 Install and Set up Deep Freeze for public Computer Labs.
 Perform Virus and Spyware checks to desktop and Server computer Using Symantec Endpoint Protection.
Inside Store Computer Electronics Technician
Best Buy, 04/10 – 09/10
 Provide complete computer hardware/software diagnostics and repair to store customers.
 Set up and install customer Desktop/Laptops,hardware and peripherals (Ram, Hard Drives, and DVD/BD-Rom)
 Provide data transfer, backup and recovery of data to customers.
 Set up and schedule in-home services (In-Home Network Setup, TV, and Home Theater) installation and consulting.
 Provide guidance to customer in purchasing new computer service/equipment/accessories.
Help Desk Analyst
Technology Integration Group, 08/09 – 11/09
 Provided Phone support to internal and outside users located world-wide.
 Provided Remote Assistance to end users in Adding/removing Software/Hardware, set-up network printers.
 Provided End-User support to internal users for software/hardware issues.
 Install and set-up User Desktops.
 Maintain record of daily problems, remedial action taken, and installation activities using Altiris.
 Read technical manuals, confer with users,and conduct computer diagnostics to investigate and resolve problems.
 Manage user accounts through Citrix Meta Frame Server.
Systems Support Tech
Federal Work-study ITT Technical Institute, 06/2007 – 12/08.
 Provided End User Support to students and Schoolstaff (Desktops and Laptops).
 Setup and Install Windows XP/Server 2003, Linux Fedora Core 8, Ubuntu 7.10 Desktop/Server.
 Install and setup DHCP, DNS, Active Directory, and Web Server.
 Setup Cisco Router 2950 and Configure IOS.
 Read technical manuals and conduct computer diagnostics to investigate and resolve problems.
 Knowledge on Databases Using Microsoft Access and SQL.
 Build BASIC programs on Microsoft Visual studio .net.
 Perform weekly Backups for Campus Server with DELL LTO Tapes using VERITAS Backup Exec Server ver. 10.
 Re-Image workstations using Power Quest on campus laboratories.
 Performs weekly lab maintenance (Network workstations, and Printers).
EDUCATION
 ITT TECHNICAL INSTITUTE, 12/2008.
AS Degree in COMPUTER NETWORK SYSTEMS
 United Education Institute, Graduated: 2006.
Diploma in Computer System Technician
A+ Certified Professional